Merge branch 'master' into latest
diff --git a/erpnext/support/doctype/support_ticket/support_ticket.py b/erpnext/support/doctype/support_ticket/support_ticket.py
index 27e6d7d..bdf3c9a 100644
--- a/erpnext/support/doctype/support_ticket/support_ticket.py
+++ b/erpnext/support/doctype/support_ticket/support_ticket.py
@@ -36,7 +36,7 @@
recipients = [self.doc.raised_by], \
sender=webnotes.conn.get_value('Email Settings',None,'support_email'), \
subject=subject, \
- msg=response)
+ msg=response.encode('utf-8'))
self.doc.new_response = None
webnotes.conn.set(self.doc,'status','Waiting for Customer')