diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index d2ec7c3..923a79c 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -926,6 +926,37 @@
    "set_only_once": 0, 
    "translatable": 0, 
    "unique": 0
+  }, 
+  {
+   "allow_bulk_edit": 0, 
+   "allow_on_submit": 0, 
+   "bold": 0, 
+   "collapsible": 0, 
+   "columns": 0, 
+   "fieldname": "via_customer_portal", 
+   "fieldtype": "Check", 
+   "hidden": 0, 
+   "ignore_user_permissions": 0, 
+   "ignore_xss_filter": 0, 
+   "in_filter": 0, 
+   "in_global_search": 0, 
+   "in_list_view": 0, 
+   "in_standard_filter": 0, 
+   "label": "Via Customer Portal", 
+   "length": 0, 
+   "no_copy": 0, 
+   "permlevel": 0, 
+   "precision": "", 
+   "print_hide": 0, 
+   "print_hide_if_no_value": 0, 
+   "read_only": 0, 
+   "remember_last_selected_value": 0, 
+   "report_hide": 0, 
+   "reqd": 0, 
+   "search_index": 0, 
+   "set_only_once": 0, 
+   "translatable": 0, 
+   "unique": 0
   }
  ], 
  "has_web_view": 0, 
@@ -939,7 +970,7 @@
  "issingle": 0, 
  "istable": 0, 
  "max_attachments": 0, 
- "modified": "2018-04-13 13:03:14.748090", 
+ "modified": "2018-05-07 05:53:20.684275", 
  "modified_by": "Administrator", 
  "module": "Support", 
  "name": "Issue", 
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index 6a18f11..dfcc2a8 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -17,6 +17,8 @@
 		return "{0}: {1}".format(_(self.status), self.subject)
 
 	def validate(self):
+		if (self.get("__islocal") and self.via_customer_portal):
+			self.flags.create_communication = True
 		if not self.raised_by:
 			self.raised_by = frappe.session.user
 		self.update_status()
@@ -26,6 +28,12 @@
 			from frappe.desk.form.assign_to import clear
 			clear(self.doctype, self.name)
 
+	def on_update(self):
+		# create the communication email and remove the description
+		if (self.flags.create_communication and self.via_customer_portal):
+			self.create_communication()
+			self.flags.communication_created = None
+
 	def set_lead_contact(self, email_id):
 		import email.utils
 		email_id = email.utils.parseaddr(email_id)[1]
@@ -53,6 +61,26 @@
 			# if no date, it should be set as None and not a blank string "", as per mysql strict config
 			self.resolution_date = None
 
+	def create_communication(self):
+		communication = frappe.new_doc("Communication")
+		communication.update({
+			"communication_type": "Communication",
+			"communication_medium": "Email",
+			"sent_or_received": "Received",
+			"email_status": "Open",
+			"subject": self.subject,
+			"sender": self.raised_by,
+			"content": self.description,
+			"status": "Linked",
+			"reference_doctype": "Issue",
+			"reference_name": self.name
+		})
+		communication.ignore_permissions = True
+		communication.ignore_mandatory = True
+		communication.save()
+
+		self.db_set("description", "")
+
 def get_list_context(context=None):
 	return {
 		"title": _("Issues"),
diff --git a/erpnext/support/web_form/issues/issues.json b/erpnext/support/web_form/issues/issues.json
index 264b9df..a8c7ab9 100644
--- a/erpnext/support/web_form/issues/issues.json
+++ b/erpnext/support/web_form/issues/issues.json
@@ -18,7 +18,7 @@
  "is_standard": 1, 
  "login_required": 1, 
  "max_attachment_size": 0, 
- "modified": "2017-07-25 22:49:10.762704", 
+ "modified": "2018-05-07 05:54:22.213127", 
  "modified_by": "Administrator", 
  "module": "Support", 
  "name": "issues", 
@@ -83,6 +83,17 @@
    "max_value": 0, 
    "read_only": 0, 
    "reqd": 0
+  }, 
+  {
+   "default": "1", 
+   "fieldname": "via_customer_portal", 
+   "fieldtype": "Check", 
+   "hidden": 1, 
+   "label": "Via Customer Portal", 
+   "max_length": 0, 
+   "max_value": 0, 
+   "read_only": 1, 
+   "reqd": 0
   }
  ]
 }
\ No newline at end of file
diff --git a/erpnext/support/web_form/issues/issues.py b/erpnext/support/web_form/issues/issues.py
index 2334f8b..bb9197a 100644
--- a/erpnext/support/web_form/issues/issues.py
+++ b/erpnext/support/web_form/issues/issues.py
@@ -4,4 +4,5 @@
 
 def get_context(context):
 	# do your magic here
-	pass
+	if context.doc:
+		context.read_only = 1
\ No newline at end of file