diff --git a/erpnext/support/doctype/support_ticket/__init__.py b/erpnext/support/doctype/support_ticket/__init__.py
index eebb6cf..9843213 100644
--- a/erpnext/support/doctype/support_ticket/__init__.py
+++ b/erpnext/support/doctype/support_ticket/__init__.py
@@ -86,9 +86,8 @@
 				self.save_attachments(st.doc, mail.attachments)
 				return
 				
-		opts = webnotes.conn.sql("""\
-			SELECT options FROM tabDocField
-			WHERE parent='Support Ticket' AND fieldname='naming_series'""")
+		from webnotes.model.doctype import get_property
+		opts = get_property('Support Ticket', 'options', 'naming_series')
 		# new ticket
 		from webnotes.model.doc import Document
 		d = Document('Support Ticket')
@@ -97,7 +96,7 @@
 		d.raised_by = mail.mail['From']
 		d.content_type = content_type
 		d.status = 'Open'
-		d.naming_series = (opts and opts[0] and opts[0][0] and opts[0][0].split("\n")[0]) or 'SUP'
+		d.naming_series = (opts and opts.split("\n")[0]) or 'SUP'
 		try:
 			d.save(1)
 		except: