diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index 883e603..976aa8e 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -79,7 +79,7 @@
 
 	def handle_hold_time(self, status):
 		if self.service_level_agreement:
-			# set response and resolution variance as None as the issue is on Hold for status as Replied
+			# set response and resolution variance as None as the issue is on Hold
 			pause_sla_on = frappe.db.get_all("Pause SLA On Status", fields=["status"],
 				filters={"parent": self.service_level_agreement})
 			hold_statuses = [entry.status for entry in pause_sla_on]
@@ -93,15 +93,14 @@
 				update_values['resolution_by'] = None
 				update_values['resolution_by_variance'] = 0
 
-			# calculate hold time when status is changed from Replied to any other status
+			# calculate hold time when status is changed from any hold status to any non-hold status
 			if self.status not in hold_statuses and status in hold_statuses:
 				hold_time = self.total_hold_time if self.total_hold_time else 0
 				now_time = frappe.flags.current_time or now_datetime()
 				update_values['total_hold_time'] = hold_time + time_diff_in_seconds(now_time, self.on_hold_since)
 
-			# re-calculate SLA variables after issue changes from Replied to Open
-			# add hold time to SLA variables
-			if self.status == "Open" and status in hold_statuses:
+				# re-calculate SLA variables after issue changes from any hold status to any non-hold status
+				# add hold time to SLA variables
 				start_date_time = get_datetime(self.service_level_agreement_creation)
 				priority = get_priority(self)
 				now_time = frappe.flags.current_time or now_datetime()
@@ -109,13 +108,15 @@
 
 				if not self.first_responded_on:
 					response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
-					update_values['response_by'] = add_to_date(response_by, seconds=round(hold_time))
-					response_by_variance = round(time_diff_in_hours(self.response_by, now_time))
+					response_by = add_to_date(response_by, seconds=round(hold_time))
+					response_by_variance = round(time_diff_in_hours(response_by, now_time))
+					update_values['response_by'] = response_by
 					update_values['response_by_variance'] = response_by_variance + (hold_time // 3600)
 
 				resolution_by = get_expected_time_for(parameter="resolution", service_level=priority, start_date_time=start_date_time)
-				update_values['resolution_by'] = add_to_date(resolution_by, seconds=round(hold_time))
-				resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_time))
+				resolution_by = add_to_date(resolution_by, seconds=round(hold_time))
+				resolution_by_variance = round(time_diff_in_hours(resolution_by, now_time))
+				update_values['resolution_by'] = resolution_by
 				update_values['resolution_by_variance'] = resolution_by_variance + (hold_time // 3600)
 				update_values['on_hold_since'] = None