resolved utf-8 issue in 'In Reply To' part of support ticket response
diff --git a/erpnext/support/doctype/support_ticket/support_ticket.py b/erpnext/support/doctype/support_ticket/support_ticket.py
index e6d9118..27e6d7d 100644
--- a/erpnext/support/doctype/support_ticket/support_ticket.py
+++ b/erpnext/support/doctype/support_ticket/support_ticket.py
@@ -24,7 +24,7 @@
response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
# add last response to new response
- response += self.last_response()
+ response += unicode(self.last_response(), 'utf-8')
signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
if signature: