diff --git a/erpnext/support/doctype/support_ticket/__init__.py b/erpnext/support/doctype/support_ticket/__init__.py
index d745808..ed42d2b 100644
--- a/erpnext/support/doctype/support_ticket/__init__.py
+++ b/erpnext/support/doctype/support_ticket/__init__.py
@@ -171,5 +171,6 @@
 	"""
 		Gets new emails from support inbox and updates / creates Support Ticket records
 	"""
-	SupportMailbox().get_messages()
-
+	import webnotes
+	if webnotes.conn.get_value('Email Settings', None, 'sync_support_mails'):
+		SupportMailbox().get_messages()
\ No newline at end of file