diff --git a/erpnext/crm/doctype/utils.py b/erpnext/crm/doctype/utils.py
index 5f7a72e..bd8b678 100644
--- a/erpnext/crm/doctype/utils.py
+++ b/erpnext/crm/doctype/utils.py
@@ -82,12 +82,14 @@
 	now_time = frappe.utils.nowtime()
 	weekday = frappe.utils.get_weekday()
 
-	available_employee_groups = frappe.db.sql_list("""SELECT `employee_group`
-		FROM `tabCommunication Medium Timeslot`
-		WHERE `day_of_week` = %s
-		AND `parent` = %s
-		AND %s BETWEEN `from_time` AND `to_time`
-	""", (weekday, communication_medium, now_time))
+	available_employee_groups = frappe.get_all("Communication Medium Timeslot", filters={
+		'day_of_week': weekday,
+		'parent': communication_medium,
+		'from_time': ['<=', now_time],
+		'to_time': ['>=', now_time],
+	}, fields=['employee_group'], debug=1)
+
+	available_employee_groups = tuple([emp.employee_group for emp in available_employee_groups])
 
 	employees = frappe.get_all('Employee Group Table', filters={
 		'parent': ['in', available_employee_groups]
diff --git a/erpnext/erpnext_integrations/exotel_integration.py b/erpnext/erpnext_integrations/exotel_integration.py
index a427186..c04cedc 100644
--- a/erpnext/erpnext_integrations/exotel_integration.py
+++ b/erpnext/erpnext_integrations/exotel_integration.py
@@ -6,26 +6,29 @@
 # api/method/erpnext.erpnext_integrations.exotel_integration.handle_missed_call
 
 @frappe.whitelist(allow_guest=True)
-def handle_incoming_call(*args, **kwargs):
+def handle_incoming_call(**kwargs):
 	exotel_settings = get_exotel_settings()
 	if not exotel_settings.enabled: return
 
-	status = kwargs.get('Status')
+	call_payload = kwargs
+	status = call_payload.get('Status')
 	if status == 'free':
 		return
 
-	create_call_log(kwargs)
+	call_log = get_call_log(call_payload)
+	if not call_log:
+		create_call_log(call_payload)
 
 @frappe.whitelist(allow_guest=True)
-def handle_end_call(*args, **kwargs):
+def handle_end_call(**kwargs):
 	update_call_log(kwargs, 'Completed')
 
 @frappe.whitelist(allow_guest=True)
-def handle_missed_call(*args, **kwargs):
+def handle_missed_call(**kwargs):
 	update_call_log(kwargs, 'Missed')
 
 def update_call_log(call_payload, status):
-	call_log = get_call_log(call_payload, False)
+	call_log = get_call_log(call_payload)
 	if call_log:
 		call_log.status = status
 		call_log.duration = call_payload.get('DialCallDuration') or 0
@@ -34,25 +37,24 @@
 		frappe.db.commit()
 		return call_log
 
-def get_call_log(call_payload, create_new_if_not_found=True):
+def get_call_log(call_payload):
 	call_log = frappe.get_all('Call Log', {
 		'id': call_payload.get('CallSid'),
 	}, limit=1)
 
 	if call_log:
 		return frappe.get_doc('Call Log', call_log[0].name)
-	elif create_new_if_not_found:
-		call_log = frappe.new_doc('Call Log')
-		call_log.id = call_payload.get('CallSid')
-		call_log.to = call_payload.get('CallTo')
-		call_log.medium = call_payload.get('To')
-		call_log.status = 'Ringing'
-		setattr(call_log, 'from', call_payload.get('CallFrom'))
-		call_log.save(ignore_permissions=True)
-		frappe.db.commit()
-		return call_log
 
-create_call_log = get_call_log
+def create_call_log(call_payload):
+	call_log = frappe.new_doc('Call Log')
+	call_log.id = call_payload.get('CallSid')
+	call_log.to = call_payload.get('CallTo')
+	call_log.medium = call_payload.get('To')
+	call_log.status = 'Ringing'
+	setattr(call_log, 'from', call_payload.get('CallFrom'))
+	call_log.save(ignore_permissions=True)
+	frappe.db.commit()
+	return call_log
 
 @frappe.whitelist()
 def get_call_status(call_id):
diff --git a/erpnext/public/js/call_popup/call_popup.js b/erpnext/public/js/call_popup/call_popup.js
index 17bd741..91dfe80 100644
--- a/erpnext/public/js/call_popup/call_popup.js
+++ b/erpnext/public/js/call_popup/call_popup.js
@@ -64,8 +64,8 @@
 	}
 
 	make_caller_info_section() {
-		const wrapper = this.dialog.fields_dict['caller_info'].$wrapper;
-		wrapper.append('<div class="text-muted"> Loading... </div>');
+		const wrapper = this.dialog.get_field('caller_info').$wrapper;
+		wrapper.append(`<div class="text-muted"> ${__("Loading...")} </div>`);
 		frappe.xcall('erpnext.crm.doctype.utils.get_document_with_phone_number', {
 			'number': this.caller_number
 		}).then(contact_doc => {
@@ -88,7 +88,7 @@
 				<button
 					class="margin-left btn btn-new btn-default btn-xs"
 					data-doctype="Contact"
-					title="Make New Contact">
+					title=${__("Make New Contact")}>
 					<i class="octicon octicon-plus text-medium"></i>
 				</button>
 			</div>
@@ -172,7 +172,7 @@
 			'number': this.caller_number,
 			'reference_doc': this.contact
 		}).then(data => {
-			const comm_field = this.dialog.fields_dict["last_communication"];
+			const comm_field = this.dialog.get_field('last_communication');
 			if (data.last_communication) {
 				const comm = data.last_communication;
 				comm_field.set_value(comm.content);
@@ -180,7 +180,7 @@
 
 			if (data.last_issue) {
 				const issue = data.last_issue;
-				const issue_field = this.dialog.fields_dict["last_issue"];
+				const issue_field = this.dialog.get_field("last_issue");
 				issue_field.set_value(issue.subject);
 				issue_field.$wrapper.append(`<a class="text-medium" href="#List/Issue?customer=${issue.customer}">
 					${__('View all issues from {0}', [issue.customer])}