formatting fix in support ticket autoreply
diff --git a/erpnext/support/doctype/support_ticket/get_support_mails.py b/erpnext/support/doctype/support_ticket/get_support_mails.py
index 92e9031..21f7c90 100644
--- a/erpnext/support/doctype/support_ticket/get_support_mails.py
+++ b/erpnext/support/doctype/support_ticket/get_support_mails.py
@@ -4,11 +4,11 @@
from __future__ import unicode_literals
import frappe
from frappe.utils import cstr, cint, decode_dict, today
-from frappe.utils.email_lib import sendmail
+from frappe.utils.email_lib import sendmail
from frappe.utils.email_lib.receive import POP3Mailbox
from frappe.core.doctype.communication.communication import _make
-class SupportMailbox(POP3Mailbox):
+class SupportMailbox(POP3Mailbox):
def setup(self, args=None):
self.email_settings = frappe.get_doc("Support Email Settings", "Support Email Settings")
self.settings = args or frappe._dict({
@@ -17,7 +17,7 @@
"username": self.email_settings.mail_login,
"password": self.email_settings.mail_password
})
-
+
def process_message(self, mail):
if mail.from_email == self.email_settings.get('support_email'):
return
@@ -26,10 +26,10 @@
if not (thread_id and frappe.db.exists("Support Ticket", thread_id)):
new_ticket = True
-
+
ticket = add_support_communication(mail.subject, mail.content, mail.from_email,
docname=None if new_ticket else thread_id, mail=mail)
-
+
if new_ticket and cint(self.email_settings.send_autoreply) and \
"mailer-daemon" not in mail.from_email.lower():
self.send_auto_reply(ticket)
@@ -39,23 +39,25 @@
response = self.email_settings.get('support_autoreply') or ("""
A new Ticket has been raised for your query. If you have any additional information, please
reply back to this mail.
-
-We will get back to you as soon as possible
-----------------------
+
+### We will get back to you as soon as possible
+
+---
+
Original Query:
-""" + d.description + "\n----------------------\n" + cstr(signature))
+""" + d.description + "\n\n---\n\n" + cstr(signature))
sendmail(\
recipients = [cstr(d.raised_by)], \
sender = cstr(self.email_settings.get('support_email')), \
subject = '['+cstr(d.name)+'] ' + cstr(d.subject), \
msg = cstr(response))
-
+
def get_support_mails():
if cint(frappe.db.get_value('Support Email Settings', None, 'sync_support_mails')):
SupportMailbox()
-
+
def add_support_communication(subject, content, sender, docname=None, mail=None):
if docname:
ticket = frappe.get_doc("Support Ticket", docname)
@@ -74,12 +76,12 @@
ticket.ignore_permissions = True
ticket.ignore_mandatory = True
ticket.insert()
-
+
_make(content=content, sender=sender, subject = subject,
doctype="Support Ticket", name=ticket.name,
date=mail.date if mail else today(), sent_or_received="Received")
if mail:
mail.save_attachments_in_doc(ticket)
-
- return ticket
\ No newline at end of file
+
+ return ticket