send support ticket response at the end of all operations
diff --git a/support/doctype/support_ticket/get_support_mails.py b/support/doctype/support_ticket/get_support_mails.py
index a91d483..d1fe0dc 100644
--- a/support/doctype/support_ticket/get_support_mails.py
+++ b/support/doctype/support_ticket/get_support_mails.py
@@ -36,6 +36,7 @@
return
thread_id = mail.get_thread_id()
ticket = None
+ new_ticket = False
if thread_id and webnotes.conn.exists("Support Ticket", thread_id):
ticket = webnotes.bean("Support Ticket", thread_id)
@@ -52,16 +53,17 @@
"status": "Open"
}])
ticket.insert()
-
- if cint(self.email_settings.send_autoreply):
- if "mailer-daemon" not in mail.from_email.lower():
- self.send_auto_reply(ticket.doc)
+ new_ticket = True
mail.save_attachments_in_doc(ticket.doc)
make(content=mail.content, sender=mail.from_email, subject = ticket.doc.subject,
doctype="Support Ticket", name=ticket.doc.name,
lead = ticket.doc.lead, contact=ticket.doc.contact, date=mail.date)
+
+ if new_ticket and cint(self.email_settings.send_autoreply) and \
+ "mailer-daemon" not in mail.from_email.lower():
+ self.send_auto_reply(ticket.doc)
def send_auto_reply(self, d):
signature = self.email_settings.fields.get('support_signature') or ''