diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index 883e603..87168e1 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -79,47 +79,52 @@
 
 	def handle_hold_time(self, status):
 		if self.service_level_agreement:
-			# set response and resolution variance as None as the issue is on Hold for status as Replied
+			# set response and resolution variance as None as the issue is on Hold
 			pause_sla_on = frappe.db.get_all("Pause SLA On Status", fields=["status"],
 				filters={"parent": self.service_level_agreement})
 			hold_statuses = [entry.status for entry in pause_sla_on]
 			update_values = {}
 
-			if self.status in hold_statuses and status not in hold_statuses:
-				update_values['on_hold_since'] = frappe.flags.current_time or now_datetime()
-				if not self.first_responded_on:
-					update_values['response_by'] = None
-					update_values['response_by_variance'] = 0
-				update_values['resolution_by'] = None
-				update_values['resolution_by_variance'] = 0
+			if hold_statuses:
+				if self.status in hold_statuses and status not in hold_statuses:
+					update_values['on_hold_since'] = frappe.flags.current_time or now_datetime()
+					if not self.first_responded_on:
+						update_values['response_by'] = None
+						update_values['response_by_variance'] = 0
+					update_values['resolution_by'] = None
+					update_values['resolution_by_variance'] = 0
 
-			# calculate hold time when status is changed from Replied to any other status
-			if self.status not in hold_statuses and status in hold_statuses:
-				hold_time = self.total_hold_time if self.total_hold_time else 0
-				now_time = frappe.flags.current_time or now_datetime()
-				update_values['total_hold_time'] = hold_time + time_diff_in_seconds(now_time, self.on_hold_since)
+				# calculate hold time when status is changed from any hold status to any non-hold status
+				if self.status not in hold_statuses and status in hold_statuses:
+					hold_time = self.total_hold_time if self.total_hold_time else 0
+					now_time = frappe.flags.current_time or now_datetime()
+					last_hold_time = 0
+					if self.on_hold_since:
+						# last_hold_time will be added to the sla variables
+						last_hold_time = time_diff_in_seconds(now_time, self.on_hold_since)
+						update_values['total_hold_time'] = hold_time + last_hold_time
 
-			# re-calculate SLA variables after issue changes from Replied to Open
-			# add hold time to SLA variables
-			if self.status == "Open" and status in hold_statuses:
-				start_date_time = get_datetime(self.service_level_agreement_creation)
-				priority = get_priority(self)
-				now_time = frappe.flags.current_time or now_datetime()
-				hold_time = time_diff_in_seconds(now_time, self.on_hold_since)
+					# re-calculate SLA variables after issue changes from any hold status to any non-hold status
+					# add hold time to SLA variables
+					start_date_time = get_datetime(self.service_level_agreement_creation)
+					priority = get_priority(self)
+					now_time = frappe.flags.current_time or now_datetime()
 
-				if not self.first_responded_on:
-					response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
-					update_values['response_by'] = add_to_date(response_by, seconds=round(hold_time))
-					response_by_variance = round(time_diff_in_hours(self.response_by, now_time))
-					update_values['response_by_variance'] = response_by_variance + (hold_time // 3600)
+					if not self.first_responded_on:
+						response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
+						response_by = add_to_date(response_by, seconds=round(last_hold_time))
+						response_by_variance = round(time_diff_in_hours(response_by, now_time))
+						update_values['response_by'] = response_by
+						update_values['response_by_variance'] = response_by_variance + (last_hold_time // 3600)
 
-				resolution_by = get_expected_time_for(parameter="resolution", service_level=priority, start_date_time=start_date_time)
-				update_values['resolution_by'] = add_to_date(resolution_by, seconds=round(hold_time))
-				resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_time))
-				update_values['resolution_by_variance'] = resolution_by_variance + (hold_time // 3600)
-				update_values['on_hold_since'] = None
+					resolution_by = get_expected_time_for(parameter="resolution", service_level=priority, start_date_time=start_date_time)
+					resolution_by = add_to_date(resolution_by, seconds=round(last_hold_time))
+					resolution_by_variance = round(time_diff_in_hours(resolution_by, now_time))
+					update_values['resolution_by'] = resolution_by
+					update_values['resolution_by_variance'] = resolution_by_variance + (last_hold_time // 3600)
+					update_values['on_hold_since'] = None
 
-			self.db_set(update_values)
+				self.db_set(update_values)
 
 	def update_agreement_status(self):
 		if self.service_level_agreement and self.agreement_fulfilled == "Ongoing":