diff --git a/README.md b/README.md
index cf3804f..64f8d67 100644
--- a/README.md
+++ b/README.md
@@ -49,7 +49,7 @@
 ## Contributing
 
 1. [Issue Guidelines](https://github.com/frappe/erpnext/wiki/Issue-Guidelines)
-1. [Report Security Vulnerabilities](https://erpnext.com/report)
+1. [Report Security Vulnerabilities](https://erpnext.com/security)
 1. [Pull Request Requirements](https://github.com/frappe/erpnext/wiki/Contribution-Guidelines)
 1. [Translations](https://translate.erpnext.com)
 1. [Chart of Accounts](https://charts.erpnext.com)
diff --git a/erpnext/accounts/doctype/sales_invoice/sales_invoice.py b/erpnext/accounts/doctype/sales_invoice/sales_invoice.py
index 503f4f4..e166fa2 100644
--- a/erpnext/accounts/doctype/sales_invoice/sales_invoice.py
+++ b/erpnext/accounts/doctype/sales_invoice/sales_invoice.py
@@ -485,7 +485,7 @@
 		"""Set against account for debit to account"""
 		against_acc = []
 		for d in self.get('items'):
-			if d.income_account not in against_acc:
+			if d.income_account and d.income_account not in against_acc:
 				against_acc.append(d.income_account)
 		self.against_income_account = ','.join(against_acc)
 
diff --git a/erpnext/accounts/report/non_billed_report.py b/erpnext/accounts/report/non_billed_report.py
index c238606..a9e25bc 100644
--- a/erpnext/accounts/report/non_billed_report.py
+++ b/erpnext/accounts/report/non_billed_report.py
@@ -25,7 +25,8 @@
 		from
 			`{parent_tab}`, `{child_tab}`
 		where
-			`{parent_tab}`.name = `{child_tab}`.parent and `{parent_tab}`.docstatus = 1 and `{parent_tab}`.status != 'Closed'
+			`{parent_tab}`.name = `{child_tab}`.parent and `{parent_tab}`.docstatus = 1
+			and `{parent_tab}`.status not in ('Closed', 'Completed')
 			and `{child_tab}`.amount > 0 and round(`{child_tab}`.billed_amt *
 			ifnull(`{parent_tab}`.conversion_rate, 1), {precision}) < `{child_tab}`.base_amount
 		order by
diff --git a/erpnext/buying/doctype/purchase_order/purchase_order.js b/erpnext/buying/doctype/purchase_order/purchase_order.js
index 1134b04..b2a2f01 100644
--- a/erpnext/buying/doctype/purchase_order/purchase_order.js
+++ b/erpnext/buying/doctype/purchase_order/purchase_order.js
@@ -107,7 +107,7 @@
 		if(doc.docstatus == 1) {
 			if(!in_list(["Closed", "Delivered"], doc.status)) {
 				if (this.frm.has_perm("submit")) {
-					if(flt(doc.per_billed, 2) < 100 || doc.per_received < 100) {
+					if(flt(doc.per_billed, 6) < 100 || flt(doc.per_received, 6) < 100) {
 						if (doc.status != "On Hold") {
 							this.frm.add_custom_button(__('Hold'), () => this.hold_purchase_order(), __("Status"));
 						} else{
diff --git a/erpnext/buying/doctype/purchase_order/purchase_order.json b/erpnext/buying/doctype/purchase_order/purchase_order.json
index 13a097a..dead1f0 100644
--- a/erpnext/buying/doctype/purchase_order/purchase_order.json
+++ b/erpnext/buying/doctype/purchase_order/purchase_order.json
@@ -1,4076 +1,1052 @@
 {
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
  "allow_import": 1,
- "allow_rename": 0,
  "autoname": "naming_series:",
- "beta": 0,
  "creation": "2013-05-21 16:16:39",
- "custom": 0,
- "docstatus": 0,
  "doctype": "DocType",
  "document_type": "Document",
- "editable_grid": 0,
+ "engine": "InnoDB",
+ "field_order": [
+  "supplier_section",
+  "title",
+  "naming_series",
+  "supplier",
+  "get_items_from_open_material_requests",
+  "supplier_name",
+  "company",
+  "column_break1",
+  "transaction_date",
+  "schedule_date",
+  "order_confirmation_no",
+  "order_confirmation_date",
+  "amended_from",
+  "drop_ship",
+  "customer",
+  "customer_name",
+  "column_break_19",
+  "customer_contact_person",
+  "customer_contact_display",
+  "customer_contact_mobile",
+  "customer_contact_email",
+  "section_addresses",
+  "supplier_address",
+  "contact_person",
+  "address_display",
+  "contact_display",
+  "contact_mobile",
+  "contact_email",
+  "col_break_address",
+  "shipping_address",
+  "shipping_address_display",
+  "currency_and_price_list",
+  "currency",
+  "conversion_rate",
+  "cb_price_list",
+  "buying_price_list",
+  "price_list_currency",
+  "plc_conversion_rate",
+  "ignore_pricing_rule",
+  "sec_warehouse",
+  "set_warehouse",
+  "col_break_warehouse",
+  "is_subcontracted",
+  "supplier_warehouse",
+  "items_section",
+  "scan_barcode",
+  "items",
+  "section_break_48",
+  "pricing_rules",
+  "raw_material_details",
+  "supplied_items",
+  "sb_last_purchase",
+  "total_qty",
+  "base_total",
+  "base_net_total",
+  "column_break_26",
+  "total",
+  "net_total",
+  "total_net_weight",
+  "taxes_section",
+  "taxes_and_charges",
+  "column_break_50",
+  "shipping_rule",
+  "section_break_52",
+  "taxes",
+  "sec_tax_breakup",
+  "other_charges_calculation",
+  "totals",
+  "base_taxes_and_charges_added",
+  "base_taxes_and_charges_deducted",
+  "base_total_taxes_and_charges",
+  "column_break_39",
+  "taxes_and_charges_added",
+  "taxes_and_charges_deducted",
+  "total_taxes_and_charges",
+  "discount_section",
+  "apply_discount_on",
+  "base_discount_amount",
+  "column_break_45",
+  "additional_discount_percentage",
+  "discount_amount",
+  "totals_section",
+  "base_grand_total",
+  "base_rounding_adjustment",
+  "base_in_words",
+  "base_rounded_total",
+  "column_break4",
+  "grand_total",
+  "rounding_adjustment",
+  "rounded_total",
+  "disable_rounded_total",
+  "in_words",
+  "advance_paid",
+  "payment_schedule_section",
+  "payment_terms_template",
+  "payment_schedule",
+  "terms_section_break",
+  "tc_name",
+  "terms",
+  "more_info",
+  "status",
+  "ref_sq",
+  "party_account_currency",
+  "inter_company_order_reference",
+  "column_break_74",
+  "per_received",
+  "per_billed",
+  "column_break5",
+  "letter_head",
+  "select_print_heading",
+  "column_break_86",
+  "group_same_items",
+  "language",
+  "subscription_section",
+  "from_date",
+  "to_date",
+  "column_break_97",
+  "auto_repeat",
+  "update_auto_repeat_reference"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "supplier_section",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "",
-   "length": 0,
-   "no_copy": 0,
-   "options": "fa fa-user",
-   "permlevel": 0,
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "options": "fa fa-user"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
    "allow_on_submit": 1,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "default": "{supplier_name}",
-   "fetch_if_empty": 0,
    "fieldname": "title",
    "fieldtype": "Data",
    "hidden": 1,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Title",
-   "length": 0,
    "no_copy": 1,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 1,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "print_hide": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "default": "",
-   "fetch_if_empty": 0,
    "fieldname": "naming_series",
    "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Series",
-   "length": 0,
    "no_copy": 1,
    "oldfieldname": "naming_series",
    "oldfieldtype": "Select",
    "options": "PUR-ORD-.YYYY.-",
-   "permlevel": 0,
    "print_hide": 1,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
    "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 1,
-   "translatable": 0,
-   "unique": 0
+   "set_only_once": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
    "bold": 1,
-   "collapsible": 0,
-   "columns": 0,
-   "description": "",
-   "fetch_if_empty": 0,
    "fieldname": "supplier",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
    "in_standard_filter": 1,
    "label": "Supplier",
-   "length": 0,
-   "no_copy": 0,
    "oldfieldname": "supplier",
    "oldfieldtype": "Link",
    "options": "Supplier",
-   "permlevel": 0,
    "print_hide": 1,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
    "reqd": 1,
-   "search_index": 1,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "search_index": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval:doc.supplier && doc.docstatus===0 && (!(doc.items && doc.items.length) || (doc.items.length==1 && !doc.items[0].item_code))",
-   "fetch_if_empty": 0,
    "fieldname": "get_items_from_open_material_requests",
    "fieldtype": "Button",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Get Items from Open Material Requests",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Get Items from Open Material Requests"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
    "bold": 1,
-   "collapsible": 0,
-   "columns": 0,
    "fetch_from": "supplier.supplier_name",
-   "fetch_if_empty": 0,
    "fieldname": "supplier_name",
    "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
    "in_global_search": 1,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Supplier Name",
-   "length": 0,
-   "no_copy": 0,
-   "options": "",
-   "permlevel": 0,
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "read_only": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "description": "",
-   "fetch_if_empty": 0,
    "fieldname": "company",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
    "in_standard_filter": 1,
    "label": "Company",
-   "length": 0,
-   "no_copy": 0,
    "oldfieldname": "company",
    "oldfieldtype": "Link",
    "options": "Company",
-   "permlevel": 0,
    "print_hide": 1,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
    "remember_last_selected_value": 1,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "column_break1",
    "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
    "oldfieldtype": "Column Break",
-   "permlevel": 0,
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
    "print_width": "50%",
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0,
    "width": "50%"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "default": "Today",
-   "fetch_if_empty": 0,
    "fieldname": "transaction_date",
    "fieldtype": "Date",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Date",
-   "length": 0,
-   "no_copy": 0,
    "oldfieldname": "transaction_date",
    "oldfieldtype": "Date",
-   "permlevel": 0,
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
    "reqd": 1,
-   "search_index": 1,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "search_index": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
    "allow_on_submit": 1,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "default": "",
-   "fetch_if_empty": 0,
    "fieldname": "schedule_date",
    "fieldtype": "Date",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Reqd By Date",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Reqd By Date"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
    "allow_on_submit": 1,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval:doc.docstatus===1",
-   "fetch_if_empty": 0,
    "fieldname": "order_confirmation_no",
    "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Order Confirmation No",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Order Confirmation No"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
    "allow_on_submit": 1,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval:doc.order_confirmation_no",
-   "fetch_if_empty": 0,
    "fieldname": "order_confirmation_date",
    "fieldtype": "Date",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Order Confirmation Date",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Order Confirmation Date"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "amended_from",
    "fieldtype": "Link",
-   "hidden": 0,
    "ignore_user_permissions": 1,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Amended From",
-   "length": 0,
    "no_copy": 1,
    "oldfieldname": "amended_from",
    "oldfieldtype": "Data",
    "options": "Purchase Order",
-   "permlevel": 0,
    "print_hide": 1,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
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-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "read_only": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
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-   "bold": 0,
-   "collapsible": 0,
-   "collapsible_depends_on": "",
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "drop_ship",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Drop Ship",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
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    "print_hide": 1,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "read_only": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
    "allow_on_submit": 1,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval: doc.auto_repeat",
-   "fetch_if_empty": 0,
    "fieldname": "update_auto_repeat_reference",
    "fieldtype": "Button",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Update Auto Repeat Reference",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Update Auto Repeat Reference"
   }
  ],
- "has_web_view": 0,
- "hide_toolbar": 0,
  "icon": "fa fa-file-text",
  "idx": 105,
- "in_create": 0,
  "is_submittable": 1,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-04-18 19:43:17.239390",
+ "modified": "2019-06-24 21:22:05.483429",
  "modified_by": "Administrator",
  "module": "Buying",
  "name": "Purchase Order",
  "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0,
-   "cancel": 0,
-   "create": 0,
-   "delete": 0,
-   "email": 0,
-   "export": 0,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
-   "print": 0,
    "read": 1,
    "report": 1,
-   "role": "Stock User",
-   "set_user_permissions": 0,
-   "share": 0,
-   "submit": 0,
-   "write": 0
+   "role": "Stock User"
   },
   {
    "amend": 1,
@@ -4078,15 +1054,10 @@
    "create": 1,
    "delete": 1,
    "email": 1,
-   "export": 0,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "Purchase Manager",
-   "set_user_permissions": 0,
    "share": 1,
    "submit": 1,
    "write": 1
@@ -4097,48 +1068,25 @@
    "create": 1,
    "delete": 1,
    "email": 1,
-   "export": 0,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "Purchase User",
-   "set_user_permissions": 0,
    "share": 1,
    "submit": 1,
    "write": 1
   },
   {
-   "amend": 0,
-   "cancel": 0,
-   "create": 0,
-   "delete": 0,
-   "email": 0,
-   "export": 0,
-   "if_owner": 0,
-   "import": 0,
    "permlevel": 1,
-   "print": 0,
    "read": 1,
-   "report": 0,
    "role": "Purchase Manager",
-   "set_user_permissions": 0,
-   "share": 0,
-   "submit": 0,
    "write": 1
   }
  ],
- "quick_entry": 0,
- "read_only": 0,
  "search_fields": "status, transaction_date, supplier,grand_total",
  "show_name_in_global_search": 1,
  "sort_field": "modified",
  "sort_order": "DESC",
  "timeline_field": "supplier",
- "title_field": "title",
- "track_changes": 0,
- "track_seen": 0,
- "track_views": 0
+ "title_field": "title"
 }
\ No newline at end of file
diff --git a/erpnext/buying/doctype/purchase_order_item/purchase_order_item.json b/erpnext/buying/doctype/purchase_order_item/purchase_order_item.json
index 1b63f8f..05c4926 100644
--- a/erpnext/buying/doctype/purchase_order_item/purchase_order_item.json
+++ b/erpnext/buying/doctype/purchase_order_item/purchase_order_item.json
@@ -557,7 +557,7 @@
    "print_hide": 1
   },
   {
-   "default": "1",
+   "default": "0",
    "depends_on": "eval:parent.is_subcontracted == 'Yes'",
    "fieldname": "include_exploded_items",
    "fieldtype": "Check",
@@ -701,7 +701,7 @@
  ],
  "idx": 1,
  "istable": 1,
- "modified": "2019-06-02 06:34:47.495730",
+ "modified": "2019-06-23 20:03:13.818917",
  "modified_by": "Administrator",
  "module": "Buying",
  "name": "Purchase Order Item",
@@ -712,4 +712,4 @@
  "sort_field": "modified",
  "sort_order": "DESC",
  "track_changes": 1
-}
\ No newline at end of file
+}
diff --git a/erpnext/config/accounting.py b/erpnext/config/accounting.py
index 0ab1f52..9a9ee7e 100644
--- a/erpnext/config/accounting.py
+++ b/erpnext/config/accounting.py
@@ -40,17 +40,6 @@
 					"description": _("Tree of financial accounts."),
 					"onboard": 1,
 				},
-				{
-					"type": "doctype",
-					"name": "Journal Entry",
-					"description": _("Accounting journal entries."),
-					"onboard": 1,
-				},
-				{
-					"type": "doctype",
-					"name": "Opening Invoice Creation Tool",
-					"description": _("Create Opening Sales and Purchase Invoices")
-				},
 			]
 		},
 		{
@@ -75,11 +64,6 @@
 				},
 				{
 					"type": "doctype",
-					"name": "Payment Entry",
-					"description": _("Bank/Cash transactions against party or for internal transfer")
-				},
-				{
-					"type": "doctype",
 					"name": "Payment Term",
 					"description": _("Payment Terms based on conditions")
 				},
@@ -179,6 +163,26 @@
 					"name": "Accounting Dimension",
 					"description": _("Setup custom dimensions for accounting")
 				},
+				{
+					"type": "doctype",
+					"name": "Opening Invoice Creation Tool",
+					"description": _("Create Opening Sales and Purchase Invoices")
+				},
+			]
+		},
+		{
+			"label": _("Accounting Entries"),
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Payment Entry",
+					"description": _("Bank/Cash transactions against party or for internal transfer")
+				},
+				{
+					"type": "doctype",
+					"name": "Journal Entry",
+					"description": _("Accounting journal entries.")
+				},
 			]
 		},
 		{
diff --git a/erpnext/config/hr.py b/erpnext/config/hr.py
index 607a5fd..21e6a50 100644
--- a/erpnext/config/hr.py
+++ b/erpnext/config/hr.py
@@ -20,6 +20,11 @@
 				},
 				{
 					"type": "doctype",
+					"name": "Employee Group",
+					"dependencies": ["Employee"]
+				},
+				{
+					"type": "doctype",
 					"name": "Attendance",
 					"onboard": 1,
 					"dependencies": ["Employee"]
diff --git a/erpnext/config/support.py b/erpnext/config/support.py
index 47dc53e..0301bb3 100644
--- a/erpnext/config/support.py
+++ b/erpnext/config/support.py
@@ -14,6 +14,16 @@
 				},
 				{
 					"type": "doctype",
+					"name": "Issue Type",
+					"description": _("Issue Type."),
+				},
+				{
+					"type": "doctype",
+					"name": "Issue Priority",
+					"description": _("Issue Priority."),
+				},
+				{
+					"type": "doctype",
 					"name": "Communication",
 					"description": _("Communication log."),
 					"onboard": 1,
@@ -40,11 +50,6 @@
 			"items": [
 				{
 					"type": "doctype",
-					"name": "Employee Group",
-					"description": _("Support Team."),
-				},
-				{
-					"type": "doctype",
 					"name": "Service Level",
 					"description": _("Service Level."),
 				},
diff --git a/erpnext/controllers/accounts_controller.py b/erpnext/controllers/accounts_controller.py
index 8f8cf4e..1b8dd57 100644
--- a/erpnext/controllers/accounts_controller.py
+++ b/erpnext/controllers/accounts_controller.py
@@ -778,7 +778,12 @@
 				count += 1
 				item.qty = group_item_qty[item.item_code]
 				item.amount = group_item_amount[item.item_code]
-				item.rate = flt(flt(item.amount) / flt(item.qty), item.precision("rate"))
+
+				if item.qty:
+					item.rate = flt(flt(item.amount) / flt(item.qty), item.precision("rate"))
+				else:
+					item.rate = 0
+
 				item.idx = count
 				del group_item_qty[item.item_code]
 			else:
diff --git a/erpnext/controllers/buying_controller.py b/erpnext/controllers/buying_controller.py
index fed1fdd..2c46db0 100644
--- a/erpnext/controllers/buying_controller.py
+++ b/erpnext/controllers/buying_controller.py
@@ -428,8 +428,9 @@
 			elif not flt(d.rejected_qty):
 				d.rejected_qty = flt(d.received_qty) -  flt(d.qty)
 
+			val  = flt(d.qty) + flt(d.rejected_qty)
 			# Check Received Qty = Accepted Qty + Rejected Qty
-			if ((flt(d.qty) + flt(d.rejected_qty)) != flt(d.received_qty)):
+			if (flt(val, d.precision("received_qty")) != flt(d.received_qty, d.precision("received_qty"))):
 				frappe.throw(_("Accepted + Rejected Qty must be equal to Received quantity for Item {0}").format(d.item_code))
 
 	def validate_negative_quantity(self, item_row, field_list):
diff --git a/erpnext/controllers/status_updater.py b/erpnext/controllers/status_updater.py
index c52c0a6..42e0a43 100644
--- a/erpnext/controllers/status_updater.py
+++ b/erpnext/controllers/status_updater.py
@@ -27,7 +27,7 @@
 	],
 	"Quotation": [
 		["Draft", None],
-		["Submitted", "eval:self.docstatus==1"],
+		["Open", "eval:self.docstatus==1"],
 		["Lost", "eval:self.status=='Lost'"],
 		["Ordered", "has_sales_order"],
 		["Cancelled", "eval:self.docstatus==2"],
diff --git a/erpnext/erpnext_integrations/connectors/woocommerce_connection.py b/erpnext/erpnext_integrations/connectors/woocommerce_connection.py
index 4700202..0b6ea8c 100644
--- a/erpnext/erpnext_integrations/connectors/woocommerce_connection.py
+++ b/erpnext/erpnext_integrations/connectors/woocommerce_connection.py
@@ -22,7 +22,16 @@
 	frappe.set_user(woocommerce_settings.creation_user)
 
 @frappe.whitelist(allow_guest=True)
-def order():
+def order(*args, **kwargs):
+	try:
+		_order(*args, **kwargs)
+	except Exception:
+		error_message = frappe.get_traceback()+"\n\n Request Data: \n"+json.loads(frappe.request.data).__str__()
+		frappe.log_error(error_message, "WooCommerce Error")
+		raise
+
+
+def _order(*args, **kwargs):
 	woocommerce_settings = frappe.get_doc("Woocommerce Settings")
 	if frappe.flags.woocomm_test_order_data:
 		fd = frappe.flags.woocomm_test_order_data
diff --git a/erpnext/hooks.py b/erpnext/hooks.py
index bd64023..6ce75bb 100644
--- a/erpnext/hooks.py
+++ b/erpnext/hooks.py
@@ -46,7 +46,7 @@
 on_session_creation = "erpnext.shopping_cart.utils.set_cart_count"
 on_logout = "erpnext.shopping_cart.utils.clear_cart_count"
 
-treeviews = ['Account', 'Cost Center', 'Warehouse', 'Item Group', 'Customer Group', 'Sales Person', 'Territory', 'Assessment Group']
+treeviews = ['Account', 'Cost Center', 'Warehouse', 'Item Group', 'Customer Group', 'Sales Person', 'Territory', 'Assessment Group', 'Department']
 
 # website
 update_website_context = ["erpnext.shopping_cart.utils.update_website_context", "erpnext.education.doctype.education_settings.education_settings.update_website_context"]
@@ -242,7 +242,8 @@
 		"erpnext.accounts.doctype.gl_entry.gl_entry.rename_gle_sle_docs",
 		"erpnext.projects.doctype.project.project.hourly_reminder",
 		"erpnext.projects.doctype.project.project.collect_project_status",
-		"erpnext.hr.doctype.shift_type.shift_type.process_auto_attendance_for_all_shifts"
+		"erpnext.hr.doctype.shift_type.shift_type.process_auto_attendance_for_all_shifts",
+		"erpnext.support.doctype.issue.issue.set_service_level_agreement_variance",
 	],
 	"daily": [
 		"erpnext.stock.reorder_item.reorder_item",
@@ -264,7 +265,7 @@
 		"erpnext.projects.doctype.project.project.update_project_sales_billing",
 		"erpnext.projects.doctype.project.project.send_project_status_email_to_users",
 		"erpnext.quality_management.doctype.quality_review.quality_review.review",
-		"erpnext.support.doctype.service_level_agreement.service_level_agreement.check_agreement_status"
+		"erpnext.support.doctype.service_level_agreement.service_level_agreement.check_agreement_status",
 	],
 	"daily_long": [
 		"erpnext.manufacturing.doctype.bom_update_tool.bom_update_tool.update_latest_price_in_all_boms"
diff --git a/erpnext/hr/doctype/attendance/attendance_calendar.js b/erpnext/hr/doctype/attendance/attendance_calendar.js
index b21afe5..104f09d 100644
--- a/erpnext/hr/doctype/attendance/attendance_calendar.js
+++ b/erpnext/hr/doctype/attendance/attendance_calendar.js
@@ -2,8 +2,8 @@
 // For license information, please see license.txt
 frappe.views.calendar["Attendance"] = {
 	field_map: {
-		"start": "date",
-		"end": "date",
+		"start": "attendance_date",
+		"end": "attendance_date",
 		"id": "name",
 		"docstatus": 1
 	},
diff --git a/erpnext/hr/doctype/department/department.js b/erpnext/hr/doctype/department/department.js
index 76bc932..963f361 100644
--- a/erpnext/hr/doctype/department/department.js
+++ b/erpnext/hr/doctype/department/department.js
@@ -4,7 +4,7 @@
 frappe.ui.form.on('Department', {
 	refresh: function(frm) {
 		// read-only for root department
-		if(!frm.doc.parent_department) {
+		if(!frm.doc.parent_department && !frm.is_new()) {
 			frm.set_read_only();
 			frm.set_intro(__("This is a root department and cannot be edited."));
 		}
diff --git a/erpnext/hr/doctype/department/department.json b/erpnext/hr/doctype/department/department.json
index aed7f42..3b400ce 100644
--- a/erpnext/hr/doctype/department/department.json
+++ b/erpnext/hr/doctype/department/department.json
@@ -1,5 +1,6 @@
 {
  "allow_copy": 0,
+ "allow_events_in_timeline": 0,
  "allow_guest_to_view": 0,
  "allow_import": 1,
  "allow_rename": 1,
@@ -19,6 +20,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "department_name",
    "fieldtype": "Data",
    "hidden": 0,
@@ -52,6 +54,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "parent_department",
    "fieldtype": "Link",
    "hidden": 0,
@@ -85,6 +88,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "company",
    "fieldtype": "Link",
    "hidden": 0,
@@ -118,6 +122,7 @@
    "bold": 1,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "is_group",
    "fieldtype": "Check",
    "hidden": 0,
@@ -150,6 +155,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "disabled",
    "fieldtype": "Check",
    "hidden": 0,
@@ -182,6 +188,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "section_break_4",
    "fieldtype": "Section Break",
    "hidden": 0,
@@ -214,6 +221,7 @@
    "collapsible": 0,
    "columns": 0,
    "description": "Days for which Holidays are blocked for this department.",
+   "fetch_if_empty": 0,
    "fieldname": "leave_block_list",
    "fieldtype": "Link",
    "hidden": 0,
@@ -246,6 +254,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "leave_section",
    "fieldtype": "Section Break",
    "hidden": 0,
@@ -279,6 +288,7 @@
    "collapsible": 0,
    "columns": 0,
    "description": "The first Leave Approver in the list will be set as the default Leave Approver.",
+   "fetch_if_empty": 0,
    "fieldname": "leave_approvers",
    "fieldtype": "Table",
    "hidden": 0,
@@ -312,6 +322,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "expense_section",
    "fieldtype": "Section Break",
    "hidden": 0,
@@ -345,6 +356,7 @@
    "collapsible": 0,
    "columns": 0,
    "description": "The first Expense Approver in the list will be set as the default Expense Approver.",
+   "fetch_if_empty": 0,
    "fieldname": "expense_approvers",
    "fieldtype": "Table",
    "hidden": 0,
@@ -378,6 +390,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "lft",
    "fieldtype": "Int",
    "hidden": 1,
@@ -410,6 +423,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "rgt",
    "fieldtype": "Int",
    "hidden": 1,
@@ -442,6 +456,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "old_parent",
    "fieldtype": "Data",
    "hidden": 1,
@@ -479,7 +494,7 @@
  "issingle": 0,
  "istable": 0,
  "max_attachments": 0,
- "modified": "2018-08-29 06:26:12.995703",
+ "modified": "2019-06-25 18:43:05.550387",
  "modified_by": "Administrator",
  "module": "HR",
  "name": "Department",
@@ -543,7 +558,7 @@
    "write": 1
   }
  ],
- "quick_entry": 1,
+ "quick_entry": 0,
  "read_only": 0,
  "read_only_onload": 0,
  "show_name_in_global_search": 1,
diff --git a/erpnext/hr/doctype/job_applicant/job_applicant.js b/erpnext/hr/doctype/job_applicant/job_applicant.js
index 977702e..05071e1 100644
--- a/erpnext/hr/doctype/job_applicant/job_applicant.js
+++ b/erpnext/hr/doctype/job_applicant/job_applicant.js
@@ -25,5 +25,13 @@
 			}
 		}
 
+		frm.set_query("job_title", function() {
+			return {
+				filters: {
+					'status': 'Open'
+				}
+			};
+		});
+
 	}
 });
\ No newline at end of file
diff --git a/erpnext/hr/doctype/leave_application/leave_application.py b/erpnext/hr/doctype/leave_application/leave_application.py
index f542fa1..113dcad 100755
--- a/erpnext/hr/doctype/leave_application/leave_application.py
+++ b/erpnext/hr/doctype/leave_application/leave_application.py
@@ -400,19 +400,6 @@
 
 	return flt(allocation.total_leaves_allocated) - (flt(leaves_taken) + flt(leaves_encashed))
 
-def get_total_allocated_leaves(employee, leave_type, date):
-	filters= {
-		'from_date': ['<=', date],
-		'to_date': ['>=', date],
-		'docstatus': 1,
-		'leave_type': leave_type,
-		'employee': employee
-	}
-
-	leave_allocation_records = frappe.db.get_all('Leave Allocation', filters=filters, fields=['total_leaves_allocated'])
-
-	return flt(leave_allocation_records[0]['total_leaves_allocated']) if leave_allocation_records else flt(0)
-
 def get_leaves_for_period(employee, leave_type, from_date, to_date, status, docname=None):
 	leave_applications = frappe.db.sql("""
 		select name, employee, leave_type, from_date, to_date, total_leave_days
diff --git a/erpnext/hr/report/employee_leave_balance/employee_leave_balance.py b/erpnext/hr/report/employee_leave_balance/employee_leave_balance.py
index 95cb30b..1843176 100644
--- a/erpnext/hr/report/employee_leave_balance/employee_leave_balance.py
+++ b/erpnext/hr/report/employee_leave_balance/employee_leave_balance.py
@@ -5,7 +5,7 @@
 import frappe
 from frappe import _
 from erpnext.hr.doctype.leave_application.leave_application \
-	import get_leave_allocation_records, get_leave_balance_on, get_approved_leaves_for_period, get_total_allocated_leaves
+	import get_leave_allocation_records, get_leave_balance_on, get_approved_leaves_for_period
 
 
 def execute(filters=None):
@@ -35,6 +35,9 @@
 	allocation_records_based_on_to_date = get_leave_allocation_records(filters.to_date)
 	allocation_records_based_on_from_date = get_leave_allocation_records(filters.from_date)
 
+	if filters.to_date <= filters.from_date:
+		frappe.throw(_("From date can not be greater than than To date"))
+
 	active_employees = frappe.get_all("Employee",
 		filters = { "status": "Active", "company": filters.company},
 		fields = ["name", "employee_name", "department", "user_id"])
@@ -51,7 +54,8 @@
 					filters.from_date, filters.to_date)
 
 				# opening balance
-				opening = get_total_allocated_leaves(employee.name, leave_type, filters.to_date)
+				opening = get_leave_balance_on(employee.name, leave_type, filters.from_date,
+					allocation_records_based_on_to_date.get(employee.name, frappe._dict()))
 
 				# closing balance
 				closing = get_leave_balance_on(employee.name, leave_type, filters.to_date,
diff --git a/erpnext/manufacturing/doctype/bom/bom.py b/erpnext/manufacturing/doctype/bom/bom.py
index 4a3c121..75eb794 100644
--- a/erpnext/manufacturing/doctype/bom/bom.py
+++ b/erpnext/manufacturing/doctype/bom/bom.py
@@ -383,10 +383,7 @@
 
 	def check_recursion(self, bom_list=[]):
 		""" Check whether recursion occurs in any bom"""
-
-		if not bom_list:
-			bom_list = self.traverse_tree()
-
+		bom_list = self.traverse_tree()
 		bom_nos = frappe.get_all('BOM Item', fields=["bom_no"],
 			filters={'parent': ('in', bom_list), 'parenttype': 'BOM'})
 
@@ -402,7 +399,7 @@
 				raise_exception = True
 
 		if raise_exception:
-			frappe.throw(_("BOM recursion: {0} cannot be parent or child of {2}").format(self.name, self.name))
+			frappe.throw(_("BOM recursion: {0} cannot be parent or child of {1}").format(self.name, self.name))
 
 	def update_cost_and_exploded_items(self, bom_list=[]):
 		bom_list = self.traverse_tree(bom_list)
@@ -415,8 +412,8 @@
 
 	def traverse_tree(self, bom_list=None):
 		def _get_children(bom_no):
-			return [cstr(d[0]) for d in frappe.db.sql("""select bom_no from `tabBOM Item`
-				where parent = %s and ifnull(bom_no, '') != '' and parenttype='BOM'""", bom_no)]
+			return frappe.db.sql_list("""select bom_no from `tabBOM Item`
+				where parent = %s and ifnull(bom_no, '') != '' and parenttype='BOM'""", bom_no)
 
 		count = 0
 		if not bom_list:
diff --git a/erpnext/manufacturing/doctype/bom/test_bom.py b/erpnext/manufacturing/doctype/bom/test_bom.py
index e230e59..45a7b93 100644
--- a/erpnext/manufacturing/doctype/bom/test_bom.py
+++ b/erpnext/manufacturing/doctype/bom/test_bom.py
@@ -90,7 +90,7 @@
 		self.assertEqual(bom.base_total_cost, 486000)
 
 	def test_bom_cost_multi_uom_multi_currency_based_on_price_list(self):
-		frappe.db.set_value("Price List", "_Test Price List", "price_not_uom_dependant", 1)
+		frappe.db.set_value("Price List", "_Test Price List", "price_not_uom_dependent", 1)
 		for item_code, rate in (("_Test Item", 3600), ("_Test Item Home Desktop Manufactured", 3000)):
 			frappe.db.sql("delete from `tabItem Price` where price_list='_Test Price List' and item_code=%s",
 				item_code)
diff --git a/erpnext/patches.txt b/erpnext/patches.txt
index 747177a..dcf91a4 100644
--- a/erpnext/patches.txt
+++ b/erpnext/patches.txt
@@ -604,4 +604,6 @@
 erpnext.patches.v11_1.delete_scheduling_tool
 erpnext.patches.v12_0.make_custom_fields_for_bank_remittance #14-06-2019
 execute:frappe.delete_doc_if_exists("Page", "support-analytics")
-erpnext.patches.v12_0.make_item_manufacturer
\ No newline at end of file
+erpnext.patches.v12_0.make_item_manufacturer
+erpnext.patches.v12_0.set_quotation_status
+erpnext.patches.v12_0.set_priority_for_support
diff --git a/erpnext/patches/v12_0/set_priority_for_support.py b/erpnext/patches/v12_0/set_priority_for_support.py
new file mode 100644
index 0000000..cc29039
--- /dev/null
+++ b/erpnext/patches/v12_0/set_priority_for_support.py
@@ -0,0 +1,78 @@
+import frappe
+
+def execute():
+	frappe.reload_doc("support", "doctype", "issue_priority")
+	frappe.reload_doc("support", "doctype", "service_level_priority")
+
+	set_issue_priority()
+	set_priority_for_issue()
+	set_priorities_service_level()
+	set_priorities_service_level_agreement()
+
+def set_issue_priority():
+	# Adds priority from issue to Issue Priority DocType as Priority is a new DocType.
+	for priority in frappe.get_meta("Issue").get_field("priority").options.split("\n"):
+		if priority and not frappe.db.exists("Issue Priority", priority):
+			frappe.get_doc({
+				"doctype": "Issue Priority",
+				"name": priority
+			}).insert(ignore_permissions=True)
+
+def set_priority_for_issue():
+	# Sets priority for Issues as Select field is changed to Link field.
+	issue_priority = frappe.get_list("Issue", fields=["name", "priority"])
+	frappe.reload_doc("support", "doctype", "issue")
+
+	for issue in issue_priority:
+		frappe.db.set_value("Issue", issue.name, "priority", issue.priority)
+
+def set_priorities_service_level():
+	# Migrates "priority", "response_time", "response_time_period", "resolution_time", "resolution_time_period" to Child Table
+	# as a Service Level can have multiple priorities
+	try:
+		service_level_priorities = frappe.get_list("Service Level", fields=["name", "priority", "response_time", "response_time_period", "resolution_time", "resolution_time_period"])
+
+		frappe.reload_doc("support", "doctype", "service_level")
+
+		for service_level in service_level_priorities:
+			if service_level:
+				doc = frappe.get_doc("Service Level", service_level.name)
+				doc.append("priorities", {
+					"priority": service_level.priority,
+					"default_priority": 1,
+					"response_time": service_level.response_time,
+					"response_time_period": service_level.response_time_period,
+					"resolution_time": service_level.resolution_time,
+					"resolution_time_period": service_level.resolution_time_period
+				})
+				doc.save(ignore_permissions=True)
+	except frappe.db.TableMissingError:
+		frappe.reload_doc("support", "doctype", "service_level")
+
+def set_priorities_service_level_agreement():
+	# Migrates "priority", "response_time", "response_time_period", "resolution_time", "resolution_time_period" to Child Table
+	# as a Service Level Agreement can have multiple priorities
+	try:
+		service_level_agreement_priorities = frappe.get_list("Service Level Agreement", fields=["name", "priority", "response_time", "response_time_period", "resolution_time", "resolution_time_period"])
+
+		frappe.reload_doc("support", "doctype", "service_level_agreement")
+
+		for service_level_agreement in service_level_agreement_priorities:
+			if service_level_agreement:
+				doc = frappe.get_doc("Service Level Agreement", service_level_agreement.name)
+
+				if doc.customer:
+					doc.entity_type = "Customer"
+					doc.entity = doc.customer
+
+				doc.append("priorities", {
+					"priority": service_level_agreement.priority,
+					"default_priority": 1,
+					"response_time": service_level_agreement.response_time,
+					"response_time_period": service_level_agreement.response_time_period,
+					"resolution_time": service_level_agreement.resolution_time,
+					"resolution_time_period": service_level_agreement.resolution_time_period
+				})
+				doc.save(ignore_permissions=True)
+	except frappe.db.TableMissingError:
+		frappe.reload_doc("support", "doctype", "service_level_agreement")
\ No newline at end of file
diff --git a/erpnext/patches/v12_0/set_quotation_status.py b/erpnext/patches/v12_0/set_quotation_status.py
new file mode 100644
index 0000000..64a9080
--- /dev/null
+++ b/erpnext/patches/v12_0/set_quotation_status.py
@@ -0,0 +1,7 @@
+from __future__ import unicode_literals
+import frappe
+
+def execute():
+
+	frappe.db.sql(""" UPDATE `tabQuotation` set status = 'Open'
+		where docstatus = 1 and status = 'Submitted' """)
\ No newline at end of file
diff --git a/erpnext/public/js/conf.js b/erpnext/public/js/conf.js
index 047922f..ec71df3 100644
--- a/erpnext/public/js/conf.js
+++ b/erpnext/public/js/conf.js
@@ -38,7 +38,8 @@
 	"Item Group": "Tree/Item Group",
 	"Sales Person": "Tree/Sales Person",
 	"Account": "Tree/Account",
-	"Cost Center": "Tree/Cost Center"
+	"Cost Center": "Tree/Cost Center",
+	"Department": "Tree/Department",
 });
 
 // preferred modules for breadcrumbs
diff --git a/erpnext/selling/doctype/quotation/quotation.json b/erpnext/selling/doctype/quotation/quotation.json
index 7332eba..ef5abdb 100644
--- a/erpnext/selling/doctype/quotation/quotation.json
+++ b/erpnext/selling/doctype/quotation/quotation.json
@@ -1,3474 +1,1028 @@
 {
- "allow_copy": 0, 
- "allow_events_in_timeline": 0, 
- "allow_guest_to_view": 0, 
- "allow_import": 1, 
- "allow_rename": 0, 
- "autoname": "naming_series:", 
- "beta": 0, 
- "creation": "2013-05-24 19:29:08", 
- "custom": 0, 
- "docstatus": 0, 
- "doctype": "DocType", 
- "document_type": "Document", 
- "editable_grid": 1, 
+ "allow_import": 1,
+ "autoname": "naming_series:",
+ "creation": "2013-05-24 19:29:08",
+ "doctype": "DocType",
+ "document_type": "Document",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "field_order": [
+  "customer_section",
+  "title",
+  "naming_series",
+  "quotation_to",
+  "customer",
+  "lead",
+  "customer_name",
+  "column_break1",
+  "amended_from",
+  "company",
+  "transaction_date",
+  "valid_till",
+  "order_type",
+  "contact_section",
+  "customer_address",
+  "address_display",
+  "contact_person",
+  "contact_display",
+  "contact_mobile",
+  "contact_email",
+  "col_break98",
+  "shipping_address_name",
+  "shipping_address",
+  "customer_group",
+  "territory",
+  "currency_and_price_list",
+  "currency",
+  "conversion_rate",
+  "column_break2",
+  "selling_price_list",
+  "price_list_currency",
+  "plc_conversion_rate",
+  "ignore_pricing_rule",
+  "items_section",
+  "items",
+  "pricing_rule_details",
+  "pricing_rules",
+  "sec_break23",
+  "total_qty",
+  "base_total",
+  "base_net_total",
+  "column_break_28",
+  "total",
+  "net_total",
+  "total_net_weight",
+  "taxes_section",
+  "tax_category",
+  "column_break_34",
+  "shipping_rule",
+  "section_break_36",
+  "taxes_and_charges",
+  "taxes",
+  "sec_tax_breakup",
+  "other_charges_calculation",
+  "section_break_39",
+  "base_total_taxes_and_charges",
+  "column_break_42",
+  "total_taxes_and_charges",
+  "section_break_44",
+  "apply_discount_on",
+  "base_discount_amount",
+  "column_break_46",
+  "additional_discount_percentage",
+  "discount_amount",
+  "totals",
+  "base_grand_total",
+  "base_rounding_adjustment",
+  "base_in_words",
+  "base_rounded_total",
+  "column_break3",
+  "grand_total",
+  "rounding_adjustment",
+  "rounded_total",
+  "in_words",
+  "payment_schedule_section",
+  "payment_terms_template",
+  "payment_schedule",
+  "terms_section_break",
+  "tc_name",
+  "terms",
+  "print_settings",
+  "letter_head",
+  "group_same_items",
+  "column_break_73",
+  "select_print_heading",
+  "language",
+  "subscription_section",
+  "auto_repeat",
+  "update_auto_repeat_reference",
+  "more_info",
+  "campaign",
+  "source",
+  "order_lost_reason",
+  "column_break4",
+  "status",
+  "enq_det",
+  "supplier_quotation",
+  "opportunity",
+  "lost_reasons"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fieldname": "customer_section", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "fa fa-user", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "customer_section",
+   "fieldtype": "Section Break",
+   "options": "fa fa-user"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 1, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "{customer_name}", 
-   "fieldname": "title", 
-   "fieldtype": "Data", 
-   "hidden": 1, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Title", 
-   "length": 0, 
-   "no_copy": 1, 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "allow_on_submit": 1,
+   "default": "{customer_name}",
+   "fieldname": "title",
+   "fieldtype": "Data",
+   "hidden": 1,
+   "label": "Title",
+   "no_copy": 1,
+   "print_hide": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "", 
-   "fieldname": "naming_series", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Series", 
-   "length": 0, 
-   "no_copy": 1, 
-   "oldfieldname": "naming_series", 
-   "oldfieldtype": "Select", 
-   "options": "SAL-QTN-.YYYY.-", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 1, 
-   "search_index": 0, 
-   "set_only_once": 1, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "naming_series",
+   "fieldtype": "Select",
+   "label": "Series",
+   "no_copy": 1,
+   "oldfieldname": "naming_series",
+   "oldfieldtype": "Select",
+   "options": "SAL-QTN-.YYYY.-",
+   "print_hide": 1,
+   "reqd": 1,
+   "set_only_once": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "Customer", 
-   "fieldname": "quotation_to", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Quotation To", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "quotation_to", 
-   "oldfieldtype": "Select", 
-   "options": "\nLead\nCustomer", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 1, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "default": "Customer",
+   "fieldname": "quotation_to",
+   "fieldtype": "Select",
+   "label": "Quotation To",
+   "oldfieldname": "quotation_to",
+   "oldfieldtype": "Select",
+   "options": "\nLead\nCustomer",
+   "print_hide": 1,
+   "reqd": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "depends_on": "eval:doc.quotation_to == \"Customer\"", 
-   "fieldname": "customer", 
-   "fieldtype": "Link", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 0, 
-   "in_standard_filter": 1, 
-   "label": "Customer", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "customer", 
-   "oldfieldtype": "Link", 
-   "options": "Customer", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 1, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "depends_on": "eval:doc.quotation_to == \"Customer\"",
+   "fieldname": "customer",
+   "fieldtype": "Link",
+   "in_global_search": 1,
+   "in_standard_filter": 1,
+   "label": "Customer",
+   "oldfieldname": "customer",
+   "oldfieldtype": "Link",
+   "options": "Customer",
+   "print_hide": 1,
+   "search_index": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "depends_on": "eval:doc.quotation_to == \"Lead\"", 
-   "fieldname": "lead", 
-   "fieldtype": "Link", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 1, 
-   "label": "Lead", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "lead", 
-   "oldfieldtype": "Link", 
-   "options": "Lead", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "depends_on": "eval:doc.quotation_to == \"Lead\"",
+   "fieldname": "lead",
+   "fieldtype": "Link",
+   "in_standard_filter": 1,
+   "label": "Lead",
+   "oldfieldname": "lead",
+   "oldfieldtype": "Link",
+   "options": "Lead",
+   "print_hide": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_from": "customer.customer_name", 
-   "fieldname": "customer_name", 
-   "fieldtype": "Data", 
-   "hidden": 1, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Customer Name", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "fetch_from": "customer.customer_name",
+   "fieldname": "customer_name",
+   "fieldtype": "Data",
+   "hidden": 1,
+   "in_global_search": 1,
+   "label": "Customer Name",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fieldname": "column_break1", 
-   "fieldtype": "Column Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldtype": "Column Break", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
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-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "opportunity",
+   "fieldtype": "Link",
+   "label": "Opportunity",
+   "options": "Opportunity",
+   "print_hide": 1,
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 1, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fieldname": "lost_reasons", 
-   "fieldtype": "Table MultiSelect", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Lost Reasons", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "Lost Reason Detail", 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
+   "allow_on_submit": 1,
+   "fieldname": "lost_reasons",
+   "fieldtype": "Table MultiSelect",
+   "label": "Lost Reasons",
+   "options": "Lost Reason Detail",
+   "read_only": 1
   }
- ], 
- "has_web_view": 0, 
- "hide_heading": 0, 
- "hide_toolbar": 0, 
- "icon": "fa fa-shopping-cart", 
- "idx": 82, 
- "image_view": 0, 
- "in_create": 0, 
- "is_submittable": 1, 
- "issingle": 0, 
- "istable": 0, 
- "max_attachments": 1, 
- "menu_index": 0, 
- "modified": "2019-02-13 01:00:21.545591", 
- "modified_by": "Administrator", 
- "module": "Selling", 
- "name": "Quotation", 
- "owner": "Administrator", 
+ ],
+ "icon": "fa fa-shopping-cart",
+ "idx": 82,
+ "is_submittable": 1,
+ "max_attachments": 1,
+ "modified": "2019-06-25 16:03:17.603222",
+ "modified_by": "Administrator",
+ "module": "Selling",
+ "name": "Quotation",
+ "owner": "Administrator",
  "permissions": [
   {
-   "amend": 1, 
-   "cancel": 1, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Sales User", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 1, 
+   "amend": 1,
+   "cancel": 1,
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Sales User",
+   "share": 1,
+   "submit": 1,
    "write": 1
-  }, 
+  },
   {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "email": 0, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "match": "", 
-   "permlevel": 1, 
-   "print": 0, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Sales User", 
-   "set_user_permissions": 0, 
-   "share": 0, 
-   "submit": 0, 
-   "write": 0
-  }, 
+   "permlevel": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Sales User"
+  },
   {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "email": 0, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "match": "", 
-   "permlevel": 1, 
-   "print": 0, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Sales Manager", 
-   "set_user_permissions": 0, 
-   "share": 0, 
-   "submit": 0, 
+   "permlevel": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Sales Manager",
    "write": 1
-  }, 
+  },
   {
-   "amend": 1, 
-   "cancel": 1, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 1, 
-   "if_owner": 0, 
-   "import": 1, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Sales Manager", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 1, 
+   "amend": 1,
+   "cancel": 1,
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "import": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Sales Manager",
+   "share": 1,
+   "submit": 1,
    "write": 1
-  }, 
+  },
   {
-   "amend": 1, 
-   "cancel": 1, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Maintenance Manager", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 1, 
+   "amend": 1,
+   "cancel": 1,
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Maintenance Manager",
+   "share": 1,
+   "submit": 1,
    "write": 1
-  }, 
+  },
   {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "email": 0, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "match": "", 
-   "permlevel": 1, 
-   "print": 0, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Maintenance Manager", 
-   "set_user_permissions": 0, 
-   "share": 0, 
-   "submit": 0, 
-   "write": 0
-  }, 
+   "permlevel": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Maintenance Manager"
+  },
   {
-   "amend": 1, 
-   "cancel": 1, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Maintenance User", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 1, 
+   "amend": 1,
+   "cancel": 1,
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Maintenance User",
+   "share": 1,
+   "submit": 1,
    "write": 1
-  }, 
+  },
   {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "email": 0, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "match": "", 
-   "permlevel": 1, 
-   "print": 0, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Maintenance User", 
-   "set_user_permissions": 0, 
-   "share": 0, 
-   "submit": 0, 
-   "write": 0
+   "permlevel": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Maintenance User"
   }
- ], 
- "quick_entry": 0, 
- "read_only": 0, 
- "read_only_onload": 1, 
- "search_fields": "status,transaction_date,customer,lead,order_type", 
- "show_name_in_global_search": 1, 
- "sort_field": "modified", 
- "sort_order": "DESC", 
- "timeline_field": "customer", 
- "title_field": "title", 
- "track_changes": 0, 
- "track_seen": 0, 
- "track_views": 0
-}
+ ],
+ "search_fields": "status,transaction_date,customer,lead,order_type",
+ "show_name_in_global_search": 1,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "timeline_field": "customer",
+ "title_field": "title"
+}
\ No newline at end of file
diff --git a/erpnext/selling/doctype/quotation/quotation_list.js b/erpnext/selling/doctype/quotation/quotation_list.js
index 8baf9b2..aa6038c 100644
--- a/erpnext/selling/doctype/quotation/quotation_list.js
+++ b/erpnext/selling/doctype/quotation/quotation_list.js
@@ -2,11 +2,11 @@
 	add_fields: ["customer_name", "base_grand_total", "status",
 		"company", "currency", 'valid_till'],
 	get_indicator: function(doc) {
-		if(doc.status==="Submitted") {
+		if(doc.status==="Open") {
 			if (doc.valid_till && doc.valid_till < frappe.datetime.nowdate()) {
 				return [__("Expired"), "darkgrey", "valid_till,<," + frappe.datetime.nowdate()];
 			} else {
-				return [__("Submitted"), "blue", "status,=,Submitted"];
+				return [__("Open"), "orange", "status,=,Open"];
 			}
 		} else if(doc.status==="Ordered") {
 			return [__("Ordered"), "green", "status,=,Ordered"];
diff --git a/erpnext/selling/doctype/sales_order/sales_order.js b/erpnext/selling/doctype/sales_order/sales_order.js
index 1ded58d..38b7b56 100644
--- a/erpnext/selling/doctype/sales_order/sales_order.js
+++ b/erpnext/selling/doctype/sales_order/sales_order.js
@@ -34,7 +34,7 @@
 	},
 	refresh: function(frm) {
 		if(frm.doc.docstatus === 1 && frm.doc.status !== 'Closed'
-			&& flt(frm.doc.per_delivered) < 100 && flt(frm.doc.per_billed) < 100) {
+			&& flt(frm.doc.per_delivered, 6) < 100 && flt(frm.doc.per_billed, 6) < 100) {
 			frm.add_custom_button(__('Update Items'), () => {
 				erpnext.utils.update_child_items({
 					frm: frm,
diff --git a/erpnext/selling/page/sales_funnel/sales_funnel.js b/erpnext/selling/page/sales_funnel/sales_funnel.js
index f2e972a..85c0cd8 100644
--- a/erpnext/selling/page/sales_funnel/sales_funnel.js
+++ b/erpnext/selling/page/sales_funnel/sales_funnel.js
@@ -90,70 +90,31 @@
 
 	get_data(btn) {
 		var me = this;
-		if (me.options.chart == 'sales_funnel'){
-			frappe.call({
-				method: "erpnext.selling.page.sales_funnel.sales_funnel.get_funnel_data",
-				args: {
-					from_date: this.options.from_date,
-					to_date: this.options.to_date,
-					company: this.company
-				},
-				btn: btn,
-				callback: function(r) {
-					if(!r.exc) {
-						me.options.data = r.message;
-						if (me.options.data=='empty') {
-							const $parent = me.elements.funnel_wrapper;
-							$parent.html(__('No data for this period'));
-						} else {
-							me.render_funnel();
-						}
+		const method_map = {
+			"sales_funnel": "erpnext.selling.page.sales_funnel.sales_funnel.get_funnel_data",
+			"opp_by_lead_source": "erpnext.selling.page.sales_funnel.sales_funnel.get_opp_by_lead_source",
+			"sales_pipeline": "erpnext.selling.page.sales_funnel.sales_funnel.get_pipeline_data"
+		};
+		frappe.call({
+			method: method_map[this.options.chart],
+			args: {
+				from_date: this.options.from_date,
+				to_date: this.options.to_date,
+				company: this.company
+			},
+			btn: btn,
+			callback: function(r) {
+				if(!r.exc) {
+					me.options.data = r.message;
+					if (me.options.data=='empty') {
+						const $parent = me.elements.funnel_wrapper;
+						$parent.html(__('No data for this period'));
+					} else {
+						me.render();
 					}
 				}
-			});
-		} else if (me.options.chart == 'opp_by_lead_source'){
-			frappe.call({
-				method: "erpnext.selling.page.sales_funnel.sales_funnel.get_opp_by_lead_source",
-				args: {
-					from_date: this.options.from_date,
-					to_date: this.options.to_date,
-					company: this.company
-				},
-				btn: btn,
-				callback: function(r) {
-					if(!r.exc) {
-						me.options.data = r.message;
-						if (me.options.data=='empty') {
-							const $parent = me.elements.funnel_wrapper;
-							$parent.html(__('No data for this period'));
-						} else {
-							me.render_opp_by_lead_source();
-						}
-					}
-				}
-			});
-		} else if (me.options.chart == 'sales_pipeline'){
-			frappe.call({
-				method: "erpnext.selling.page.sales_funnel.sales_funnel.get_pipeline_data",
-				args: {
-					from_date: this.options.from_date,
-					to_date: this.options.to_date,
-					company: this.company
-				},
-				btn: btn,
-				callback: function(r) {
-					if(!r.exc) {
-						me.options.data = r.message;
-						if (me.options.data=='empty') {
-							const $parent = me.elements.funnel_wrapper;
-							$parent.html(__('No data for this period'));
-						} else {
-							me.render_pipeline();
-						}
-					}
-				}
-			});
-		}
+			}
+		});
 	}
 
 	render() {
@@ -161,9 +122,9 @@
 		if (me.options.chart == 'sales_funnel'){
 			me.render_funnel();
 		} else if (me.options.chart == 'opp_by_lead_source'){
-			me.render_opp_by_lead_source();
+			me.render_chart("Sales Opportunities by Source");
 		} else if (me.options.chart == 'sales_pipeline'){
-			me.render_pipeline();
+			me.render_chart("Sales Pipeline by Stage");
 		}
 	}
 
@@ -270,15 +231,15 @@
 		context.fillText(__(title), width + 20, y_mid);
 	}
 
-	render_opp_by_lead_source() {
+	render_chart(title) {
 		let me = this;
 		let currency = frappe.defaults.get_default("currency");
 
 		let chart_data = me.options.data ? me.options.data : null;
 
 		const parent = me.elements.funnel_wrapper[0];
-		this.chart = new Chart(parent, {
-			title: __("Sales Opportunities by Source"),
+		this.chart = new frappe.Chart(parent, {
+			title: title,
 			height: 400,
 			data: chart_data,
 			type: 'bar',
@@ -290,23 +251,4 @@
 			}
 		});
 	}
-
-	render_pipeline() {
-		let me = this;
-		let currency = frappe.defaults.get_default("currency");
-
-		let chart_data = me.options.data ? me.options.data : null;
-
-		const parent = me.elements.funnel_wrapper[0];
-		this.chart = new Chart(parent, {
-			title: __("Sales Pipeline by Stage"),
-			height: 400,
-			data: chart_data,
-			type: 'bar',
-			tooltipOptions: {
-				formatTooltipY: d => format_currency(d, currency),
-			},
-			colors: ['light-green', 'green']
-		});
-	}
 };
diff --git a/erpnext/setup/doctype/customer_group/customer_group.py b/erpnext/setup/doctype/customer_group/customer_group.py
index 388ddca..f62613e 100644
--- a/erpnext/setup/doctype/customer_group/customer_group.py
+++ b/erpnext/setup/doctype/customer_group/customer_group.py
@@ -8,7 +8,7 @@
 
 from frappe.utils.nestedset import NestedSet
 class CustomerGroup(NestedSet):
-	nsm_parent_field = 'parent_customer_group';
+	nsm_parent_field = 'parent_customer_group'
 
 	def on_update(self):
 		self.validate_name_with_customer()
diff --git a/erpnext/setup/setup_wizard/operations/install_fixtures.py b/erpnext/setup/setup_wizard/operations/install_fixtures.py
index 89f4e30..4b734df 100644
--- a/erpnext/setup/setup_wizard/operations/install_fixtures.py
+++ b/erpnext/setup/setup_wizard/operations/install_fixtures.py
@@ -173,6 +173,11 @@
 			{"attribute_value": _("White"), "abbr": "WHI"}
 		]},
 
+		# Issue Priority
+		{'doctype': 'Issue Priority', 'name': _('Low')},
+		{'doctype': 'Issue Priority', 'name': _('Medium')},
+		{'doctype': 'Issue Priority', 'name': _('High')},
+
 		#Job Applicant Source
 		{'doctype': 'Job Applicant Source', 'source_name': _('Website Listing')},
 		{'doctype': 'Job Applicant Source', 'source_name': _('Walk In')},
diff --git a/erpnext/stock/doctype/delivery_note/delivery_note.py b/erpnext/stock/doctype/delivery_note/delivery_note.py
index f54991b..1e522b8 100644
--- a/erpnext/stock/doctype/delivery_note/delivery_note.py
+++ b/erpnext/stock/doctype/delivery_note/delivery_note.py
@@ -419,6 +419,8 @@
 @frappe.whitelist()
 def make_sales_invoice(source_name, target_doc=None):
 	doc = frappe.get_doc('Delivery Note', source_name)
+
+	to_make_invoice_qty_map = {}
 	returned_qty_map = get_returned_qty_map(source_name)
 	invoiced_qty_map = get_invoiced_qty_map(source_name)
 
@@ -439,8 +441,7 @@
 			target.update(get_fetch_values("Sales Invoice", 'company_address', target.company_address))
 
 	def update_item(source_doc, target_doc, source_parent):
-		target_doc.qty, returned_qty = get_pending_qty(source_doc)
-		returned_qty_map[source_doc.item_code] = returned_qty
+		target_doc.qty = to_make_invoice_qty_map[source_doc.name]
 
 		if source_doc.serial_no and source_parent.per_billed > 0:
 			target_doc.serial_no = get_delivery_note_serial_no(source_doc.item_code,
@@ -448,7 +449,12 @@
 
 	def get_pending_qty(item_row):
 		pending_qty = item_row.qty - invoiced_qty_map.get(item_row.name, 0)
-		returned_qty = flt(returned_qty_map.get(item_row.item_code, 0))
+
+		returned_qty = 0
+		if returned_qty_map.get(item_row.item_code, 0) > 0:
+			returned_qty = flt(returned_qty_map.get(item_row.item_code, 0))
+			returned_qty_map[item_row.item_code] -= pending_qty
+
 		if returned_qty:
 			if returned_qty >= pending_qty:
 				pending_qty = 0
@@ -456,7 +462,10 @@
 			else:
 				pending_qty -= returned_qty
 				returned_qty = 0
-		return pending_qty, returned_qty
+
+		to_make_invoice_qty_map[item_row.name] = pending_qty
+
+		return pending_qty
 
 	doc = get_mapped_doc("Delivery Note", source_name, {
 		"Delivery Note": {
@@ -476,7 +485,7 @@
 				"cost_center": "cost_center"
 			},
 			"postprocess": update_item,
-			"filter": lambda d: get_pending_qty(d)[0] <= 0 if not doc.get("is_return") else get_pending_qty(d)[0] > 0
+			"filter": lambda d: get_pending_qty(d) <= 0 if not doc.get("is_return") else get_pending_qty(d) > 0
 		},
 		"Sales Taxes and Charges": {
 			"doctype": "Sales Taxes and Charges",
diff --git a/erpnext/stock/doctype/price_list/price_list.json b/erpnext/stock/doctype/price_list/price_list.json
index 6b447ee..56340fb 100644
--- a/erpnext/stock/doctype/price_list/price_list.json
+++ b/erpnext/stock/doctype/price_list/price_list.json
@@ -1,5 +1,6 @@
 {
  "allow_copy": 0,
+ "allow_events_in_timeline": 0,
  "allow_guest_to_view": 0,
  "allow_import": 1,
  "allow_rename": 1,
@@ -22,6 +23,7 @@
    "collapsible": 0,
    "columns": 0,
    "default": "1",
+   "fetch_if_empty": 0,
    "fieldname": "enabled",
    "fieldtype": "Check",
    "hidden": 0,
@@ -53,6 +55,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "sb_1",
    "fieldtype": "Section Break",
    "hidden": 0,
@@ -83,6 +86,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "price_list_name",
    "fieldtype": "Data",
    "hidden": 0,
@@ -116,6 +120,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "currency",
    "fieldtype": "Link",
    "hidden": 0,
@@ -148,6 +153,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "buying",
    "fieldtype": "Check",
    "hidden": 0,
@@ -179,6 +185,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "selling",
    "fieldtype": "Check",
    "hidden": 0,
@@ -210,7 +217,8 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
-   "fieldname": "price_not_uom_dependant",
+   "fetch_if_empty": 0,
+   "fieldname": "price_not_uom_dependent",
    "fieldtype": "Check",
    "hidden": 0,
    "ignore_user_permissions": 0,
@@ -219,7 +227,7 @@
    "in_global_search": 0,
    "in_list_view": 0,
    "in_standard_filter": 0,
-   "label": "Price Not UOM Dependant",
+   "label": "Price Not UOM Dependent",
    "length": 0,
    "no_copy": 0,
    "permlevel": 0,
@@ -242,6 +250,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "column_break_3",
    "fieldtype": "Column Break",
    "hidden": 0,
@@ -272,6 +281,7 @@
    "bold": 0,
    "collapsible": 0,
    "columns": 0,
+   "fetch_if_empty": 0,
    "fieldname": "countries",
    "fieldtype": "Table",
    "hidden": 0,
@@ -310,7 +320,7 @@
  "issingle": 0,
  "istable": 0,
  "max_attachments": 1,
- "modified": "2018-08-29 06:35:16.546274",
+ "modified": "2019-06-24 17:16:28.027302",
  "modified_by": "Administrator",
  "module": "Stock",
  "name": "Price List",
diff --git a/erpnext/stock/doctype/price_list/test_price_list_uom.js b/erpnext/stock/doctype/price_list/test_price_list_uom.js
index 526d0da..7fbce7d 100644
--- a/erpnext/stock/doctype/price_list/test_price_list_uom.js
+++ b/erpnext/stock/doctype/price_list/test_price_list_uom.js
@@ -7,7 +7,7 @@
 
 		() => frappe.set_route('Form', 'Price List', 'Standard Buying'),
 		() => {
-			cur_frm.set_value('price_not_uom_dependant','1');
+			cur_frm.set_value('price_not_uom_dependent','1');
 			frappe.timeout(1);
 		},
 		() => cur_frm.save(),
diff --git a/erpnext/stock/doctype/serial_no/serial_no.py b/erpnext/stock/doctype/serial_no/serial_no.py
index c1aef95..2df3d98 100644
--- a/erpnext/stock/doctype/serial_no/serial_no.py
+++ b/erpnext/stock/doctype/serial_no/serial_no.py
@@ -352,6 +352,7 @@
 
 def auto_make_serial_nos(args):
 	serial_nos = get_serial_nos(args.get('serial_no'))
+	created_numbers = []
 	for serial_no in serial_nos:
 		if frappe.db.exists("Serial No", serial_no):
 			sr = frappe.get_doc("Serial No", serial_no)
@@ -366,7 +367,12 @@
 				sr.sales_order = None
 			sr.save(ignore_permissions=True)
 		elif args.get('actual_qty', 0) > 0:
-			make_serial_no(serial_no, args)
+			created_numbers.append(make_serial_no(serial_no, args))
+
+	if len(created_numbers) == 1:
+		frappe.msgprint(_("Serial No {0} created").format(created_numbers[0]))
+	elif len(created_numbers) > 0:
+		frappe.msgprint(_("The following serial numbers were created: <br> {0}").format(', '.join(created_numbers)))
 
 def get_item_details(item_code):
 	return frappe.db.sql("""select name, has_batch_no, docstatus,
@@ -399,7 +405,6 @@
 		sr.warehouse = args.get('warehouse')
 		sr.save()
 
-	frappe.msgprint(_("Serial No {0} created").format(sr.name))
 	return sr.name
 
 def update_serial_nos_after_submit(controller, parentfield):
diff --git a/erpnext/stock/doctype/stock_entry/stock_entry.py b/erpnext/stock/doctype/stock_entry/stock_entry.py
index ceb6207..464101e 100644
--- a/erpnext/stock/doctype/stock_entry/stock_entry.py
+++ b/erpnext/stock/doctype/stock_entry/stock_entry.py
@@ -376,10 +376,10 @@
 
 			# validate qty during submit
 			if d.docstatus==1 and d.s_warehouse and not allow_negative_stock and flt(d.actual_qty, d.precision("actual_qty")) < flt(d.transfer_qty, d.precision("actual_qty")):
-				frappe.throw(_("Row {0}: Qty not available for {4} in warehouse {1} at posting time of the entry ({2} {3})").format(d.idx,
+				frappe.throw(_("Row {0}: Quantity not available for {4} in warehouse {1} at posting time of the entry ({2} {3})").format(d.idx,
 					frappe.bold(d.s_warehouse), formatdate(self.posting_date),
 					format_time(self.posting_time), frappe.bold(d.item_code))
-					+ '<br><br>' + _("Available qty is {0}, you need {1}").format(frappe.bold(d.actual_qty),
+					+ '<br><br>' + _("Available quantity is {0}, you need {1}").format(frappe.bold(d.actual_qty),
 						frappe.bold(d.transfer_qty)),
 					NegativeStockError, title=_('Insufficient Stock'))
 
diff --git a/erpnext/stock/get_item_details.py b/erpnext/stock/get_item_details.py
index 6ec5606..fe2e0a4 100644
--- a/erpnext/stock/get_item_details.py
+++ b/erpnext/stock/get_item_details.py
@@ -888,12 +888,12 @@
 def get_price_list_uom_dependant(price_list):
 	if price_list:
 		result = frappe.db.get_value("Price List", {"name": price_list,
-			"enabled": 1}, ["name", "price_not_uom_dependant"], as_dict=True)
+			"enabled": 1}, ["name", "price_not_uom_dependent"], as_dict=True)
 
 		if not result:
 			throw(_("Price List {0} is disabled or does not exist").format(price_list))
 
-		return not result.price_not_uom_dependant
+		return not result.price_not_uom_dependent
 
 
 def get_price_list_currency_and_exchange_rate(args):
diff --git a/erpnext/stock/page/stock_balance/stock_balance.js b/erpnext/stock/page/stock_balance/stock_balance.js
index 85ea5b1..fc86989 100644
--- a/erpnext/stock/page/stock_balance/stock_balance.js
+++ b/erpnext/stock/page/stock_balance/stock_balance.js
@@ -60,7 +60,7 @@
 		}
 	});
 
-	page.sort_selector.wrapper.css({'margin-right': '15px', 'margin-top': '4px'});
+	// page.sort_selector.wrapper.css({'margin-right': '15px', 'margin-top': '4px'});
 
 	frappe.require('assets/js/item-dashboard.min.js', function() {
 		page.item_dashboard = new erpnext.stock.ItemDashboard({
diff --git a/erpnext/stock/report/stock_ledger/stock_ledger.py b/erpnext/stock/report/stock_ledger/stock_ledger.py
index 70da5b5..a810ddd 100644
--- a/erpnext/stock/report/stock_ledger/stock_ledger.py
+++ b/erpnext/stock/report/stock_ledger/stock_ledger.py
@@ -56,7 +56,7 @@
 		{"label": _("Voucher Type"), "fieldname": "voucher_type", "width": 110},
 		{"label": _("Voucher #"), "fieldname": "voucher_no", "fieldtype": "Dynamic Link", "options": "voucher_type", "width": 100},
 		{"label": _("Batch"), "fieldname": "batch_no", "fieldtype": "Link", "options": "Batch", "width": 100},
-		{"label": _("Serial #"), "fieldname": "serial_no", "fieldtype": "Link", "options": "Serial No", "width": 100},
+		{"label": _("Serial #"), "fieldname": "serial_no", "width": 100},
 		{"label": _("Project"), "fieldname": "project", "fieldtype": "Link", "options": "Project", "width": 100},
 		{"label": _("Company"), "fieldname": "company", "fieldtype": "Link", "options": "Company", "width": 110}
 	]
diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index 97b34e9..ba54edc 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -1,13 +1,43 @@
 frappe.ui.form.on("Issue", {
 	onload: function(frm) {
 		frm.email_field = "raised_by";
+
 		if (frm.doc.service_level_agreement) {
-			set_time_to_resolve_and_response(frm);
+			frappe.call({
+				method: "erpnext.support.doctype.service_level_agreement.service_level_agreement.get_service_level_agreement_filters",
+				args: {
+					name: frm.doc.service_level_agreement,
+					customer: frm.doc.customer
+				},
+				callback: function (r) {
+					if (r && r.message) {
+						frm.set_query('priority', function() {
+							return {
+								filters: {
+									"name": ["in", r.message.priority],
+								}
+							};
+						});
+						frm.set_query('service_level_agreement', function() {
+							return {
+								filters: {
+									"name": ["in", r.message.service_level_agreements],
+								}
+							};
+						});
+					}
+				}
+			});
 		}
 	},
 
 	refresh: function (frm) {
-		if (frm.doc.status !== "Closed") {
+
+		if (frm.doc.status !== "Closed" && frm.doc.agreement_fulfilled === "Ongoing") {
+			if (frm.doc.service_level_agreement) {
+				set_time_to_resolve_and_response(frm);
+			}
+
 			frm.add_custom_button(__("Close"), function () {
 				frm.set_value("status", "Closed");
 				frm.save();
@@ -20,6 +50,22 @@
 				});
 			}, __("Make"));
 		} else {
+			if (frm.doc.service_level_agreement) {
+				frm.dashboard.clear_headline();
+
+				let agreement_fulfilled = (frm.doc.agreement_fulfilled == "Fulfilled") ?
+					{"indicator": "green", "msg": "Service Level Agreement has been fulfilled"} :
+					{"indicator": "red", "msg": "Service Level Agreement Failed"};
+
+				frm.dashboard.set_headline_alert(
+					'<div class="row">' +
+						'<div class="col-xs-12">' +
+							'<span class="indicator whitespace-nowrap '+ agreement_fulfilled.indicator +'"><span class="hidden-xs">'+ agreement_fulfilled.msg +'</span></span> ' +
+						'</div>' +
+					'</div>'
+				);
+			}
+
 			frm.add_custom_button(__("Reopen"), function () {
 				frm.set_value("status", "Open");
 				frm.save();
@@ -27,6 +73,27 @@
 		}
 	},
 
+	priority: function(frm) {
+		if (frm.doc.service_level_agreement) {
+			frm.call('change_service_level_agreement_and_priority', {
+				"priority": frm.doc.priority,
+				"service_level_agreement": frm.doc.service_level_agreement
+			}).then(() => {
+				frappe.msgprint(__("Issue Priority changed to {0}.", [frm.doc.priority]));
+				frm.refresh();
+			});
+		}
+	},
+
+	service_level_agreement: function(frm) {
+		frm.call('change_service_level_agreement_and_priority', {
+			"service_level_agreement": frm.doc.service_level_agreement
+		}).then(() => {
+			frappe.msgprint(__("Service Level Agreement changed to {0}.", [frm.doc.service_level_agreement]));
+			frm.refresh();
+		});
+	},
+
 	timeline_refresh: function(frm) {
 		// create button for "Help Article"
 		if(frappe.model.can_create('Help Article')) {
@@ -81,36 +148,26 @@
 });
 
 function set_time_to_resolve_and_response(frm) {
+	frm.dashboard.clear_headline();
 
-	const customer = frm.fields_dict['customer'].$wrapper;
-	const email_account = frm.fields_dict['email_account'].$wrapper;
+	var time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
+	var time_to_resolve = get_time_left(frm.doc.resolution_by, frm.doc.agreement_fulfilled);
 
-	const time_to_respond = $(get_time_left_element(__('Time To Respond'), frm.doc.response_by));
-	const time_to_resolve = $(get_time_left_element(__('Time To Resolve'), frm.doc.resolution_by));
-
-	time_to_respond.insertAfter(customer);
-	time_to_resolve.insertAfter(email_account);
+	frm.dashboard.set_headline_alert(
+		'<div class="row">' +
+			'<div class="col-xs-6">' +
+				'<span class="indicator whitespace-nowrap '+ time_to_respond.indicator +'"><span class="hidden-xs">Time to Respond: '+ time_to_respond.diff_display +'</span></span> ' +
+			'</div>' +
+			'<div class="col-xs-6">' +
+				'<span class="indicator whitespace-nowrap '+ time_to_resolve.indicator +'"><span class="hidden-xs">Time to Resolve: '+ time_to_resolve.diff_display +'</span></span> ' +
+			'</div>' +
+		'</div>'
+	);
 }
 
-function get_time_left_element(label, timestamp) {
-	$('.'+ frappe.scrub(label) +'').remove();
-	return `
-		<div class="frappe-control input-max-width `+ frappe.scrub(label) +`" data-field_name="`+ frappe.scrub(label) +`">
-			<div class="form-group">
-				<div class="clearfix">
-					<label class="control-label" style="padding-right: 0px;">
-						${label}
-					</label>
-				</div>
-				<div class="control-input-wrapper">
-					<div class="control-value like-disabled-input">${get_time_left(timestamp)}</div>
-				</div>
-			</div>
-		</div>
-	`;
-}
-
-function get_time_left(timestamp) {
+function get_time_left(timestamp, agreement_fulfilled) {
 	const diff = moment(timestamp).diff(moment());
-	return diff >= 44500 ? moment.duration(diff).humanize() : 0;
+	const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : moment(0, 'seconds').format('HH:mm');
+	let indicator = (diff_display == '00:00' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
+	return {"diff_display": diff_display, "indicator": indicator};
 }
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index 91b718e..3ad5153 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -1,1309 +1,364 @@
 {
- "allow_copy": 0, 
- "allow_events_in_timeline": 0, 
- "allow_guest_to_view": 0, 
- "allow_import": 1, 
- "allow_rename": 1, 
- "autoname": "naming_series:", 
- "beta": 0, 
- "creation": "2013-02-01 10:36:25", 
- "custom": 0, 
- "docstatus": 0, 
- "doctype": "DocType", 
- "document_type": "Setup", 
- "editable_grid": 0, 
- "engine": "InnoDB", 
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "naming_series:",
+ "creation": "2013-02-01 10:36:25",
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "engine": "InnoDB",
+ "field_order": [
+  "subject_section",
+  "naming_series",
+  "subject",
+  "customer",
+  "raised_by",
+  "cb00",
+  "status",
+  "priority",
+  "issue_type",
+  "sb_details",
+  "description",
+  "service_level_section",
+  "service_level_agreement",
+  "response_by",
+  "response_by_variance",
+  "cb",
+  "agreement_fulfilled",
+  "resolution_by",
+  "resolution_by_variance",
+  "response",
+  "mins_to_first_response",
+  "first_responded_on",
+  "additional_info",
+  "lead",
+  "contact",
+  "email_account",
+  "column_break_16",
+  "customer_name",
+  "project",
+  "company",
+  "section_break_19",
+  "resolution_details",
+  "column_break1",
+  "opening_date",
+  "opening_time",
+  "resolution_date",
+  "content_type",
+  "attachment",
+  "via_customer_portal"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "subject_section", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Subject", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "fa fa-flag", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "subject_section",
+   "fieldtype": "Section Break",
+   "label": "Subject",
+   "options": "fa fa-flag"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "", 
-   "fetch_if_empty": 0, 
-   "fieldname": "naming_series", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Series", 
-   "length": 0, 
-   "no_copy": 1, 
-   "options": "ISS-.YYYY.-", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 1, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "naming_series",
+   "fieldtype": "Select",
+   "label": "Series",
+   "no_copy": 1,
+   "options": "ISS-.YYYY.-",
+   "print_hide": 1,
+   "set_only_once": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "subject", 
-   "fieldtype": "Data", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Subject", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 1, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "fieldname": "subject",
+   "fieldtype": "Data",
+   "in_global_search": 1,
+   "label": "Subject",
+   "reqd": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "customer", 
-   "fieldtype": "Link", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Customer", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "customer", 
-   "oldfieldtype": "Link", 
-   "options": "Customer", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 1, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "customer",
+   "fieldtype": "Link",
+   "in_global_search": 1,
+   "label": "Customer",
+   "oldfieldname": "customer",
+   "oldfieldtype": "Link",
+   "options": "Customer",
+   "print_hide": 1,
+   "search_index": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "depends_on": "eval:doc.__islocal", 
-   "fetch_if_empty": 0, 
-   "fieldname": "raised_by", 
-   "fieldtype": "Data", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 1, 
-   "in_list_view": 1, 
-   "in_standard_filter": 0, 
-   "label": "Raised By (Email)", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "raised_by", 
-   "oldfieldtype": "Data", 
-   "options": "Email", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "depends_on": "eval:doc.__islocal",
+   "fieldname": "raised_by",
+   "fieldtype": "Data",
+   "in_global_search": 1,
+   "in_list_view": 1,
+   "label": "Raised By (Email)",
+   "oldfieldname": "raised_by",
+   "oldfieldtype": "Data",
+   "options": "Email"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "cb00", 
-   "fieldtype": "Column Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
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-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "column_break_16", 
-   "fieldtype": "Column Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "bold": 1,
+   "fieldname": "customer_name",
+   "fieldtype": "Data",
+   "label": "Customer Name",
+   "oldfieldname": "customer_name",
+   "oldfieldtype": "Data",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "customer_name", 
-   "fieldtype": "Data", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Customer Name", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldname": "customer_name", 
-   "oldfieldtype": "Data", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "project",
+   "fieldtype": "Link",
+   "label": "Project",
+   "options": "Project"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "project", 
-   "fieldtype": "Link", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Project", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "Project", 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "company",
+   "fieldtype": "Link",
+   "label": "Company",
+   "options": "Company",
+   "print_hide": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "company", 
-   "fieldtype": "Link", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Company", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "Company", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
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-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "collapsible": 1,
+   "fieldname": "section_break_19",
+   "fieldtype": "Section Break",
+   "label": "Resolution"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 1, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "section_break_19", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Resolution", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "depends_on": "eval:!doc.__islocal",
+   "fieldname": "resolution_details",
+   "fieldtype": "Text Editor",
+   "label": "Resolution Details",
+   "no_copy": 1,
+   "oldfieldname": "resolution_details",
+   "oldfieldtype": "Text"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "depends_on": "eval:!doc.__islocal", 
-   "fetch_if_empty": 0, 
-   "fieldname": "resolution_details", 
-   "fieldtype": "Text Editor", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Resolution Details", 
-   "length": 0, 
-   "no_copy": 1, 
-   "oldfieldname": "resolution_details", 
-   "oldfieldtype": "Text", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "depends_on": "eval:!doc.__islocal",
+   "fieldname": "column_break1",
+   "fieldtype": "Column Break",
+   "oldfieldtype": "Column Break",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "depends_on": "eval:!doc.__islocal", 
-   "fetch_if_empty": 0, 
-   "fieldname": "column_break1", 
-   "fieldtype": "Column Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldtype": "Column Break", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "default": "Today",
+   "fieldname": "opening_date",
+   "fieldtype": "Date",
+   "label": "Opening Date",
+   "no_copy": 1,
+   "oldfieldname": "opening_date",
+   "oldfieldtype": "Date",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "Today", 
-   "fetch_if_empty": 0, 
-   "fieldname": "opening_date", 
-   "fieldtype": "Date", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Opening Date", 
-   "length": 0, 
-   "no_copy": 1, 
-   "oldfieldname": "opening_date", 
-   "oldfieldtype": "Date", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "opening_time",
+   "fieldtype": "Time",
+   "label": "Opening Time",
+   "no_copy": 1,
+   "oldfieldname": "opening_time",
+   "oldfieldtype": "Time",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "opening_time", 
-   "fieldtype": "Time", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Opening Time", 
-   "length": 0, 
-   "no_copy": 1, 
-   "oldfieldname": "opening_time", 
-   "oldfieldtype": "Time", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "depends_on": "eval:!doc.__islocal",
+   "fieldname": "resolution_date",
+   "fieldtype": "Datetime",
+   "label": "Resolution Date",
+   "no_copy": 1,
+   "oldfieldname": "resolution_date",
+   "oldfieldtype": "Date",
+   "read_only": 1
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "depends_on": "eval:!doc.__islocal", 
-   "fetch_if_empty": 0, 
-   "fieldname": "resolution_date", 
-   "fieldtype": "Datetime", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Resolution Date", 
-   "length": 0, 
-   "no_copy": 1, 
-   "oldfieldname": "resolution_date", 
-   "oldfieldtype": "Date", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 1, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "content_type",
+   "fieldtype": "Data",
+   "hidden": 1,
+   "label": "Content Type"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "content_type", 
-   "fieldtype": "Data", 
-   "hidden": 1, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Content Type", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "fieldname": "attachment",
+   "fieldtype": "Attach",
+   "hidden": 1,
+   "label": "Attachment"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "attachment", 
-   "fieldtype": "Attach", 
-   "hidden": 1, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Attachment", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
-  }, 
+   "default": "0",
+   "fieldname": "via_customer_portal",
+   "fieldtype": "Check",
+   "label": "Via Customer Portal"
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fetch_if_empty": 0, 
-   "fieldname": "via_customer_portal", 
-   "fieldtype": "Check", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Via Customer Portal", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
-   "unique": 0
+   "default": "Ongoing",
+   "fieldname": "agreement_fulfilled",
+   "fieldtype": "Select",
+   "label": "Service Level Agreement Fulfilled",
+   "options": "Ongoing\nFulfilled\nFailed",
+   "read_only": 1
+  },
+  {
+   "description": "in hours",
+   "fieldname": "response_by_variance",
+   "fieldtype": "Float",
+   "label": "Response By Variance",
+   "read_only": 1
+  },
+  {
+   "description": "in hours",
+   "fieldname": "resolution_by_variance",
+   "fieldtype": "Float",
+   "label": "Resolution By Variance",
+   "read_only": 1
   }
- ], 
- "has_web_view": 0, 
- "hide_toolbar": 0, 
- "icon": "fa fa-ticket", 
- "idx": 7, 
- "in_create": 0, 
- "is_submittable": 0, 
- "issingle": 0, 
- "istable": 0, 
- "max_attachments": 0, 
- "modified": "2019-04-23 18:04:42.039620", 
+ ],
+ "icon": "fa fa-ticket",
+ "idx": 7,
+ "modified": "2019-05-20 15:19:00.771333",
  "modified_by": "Administrator",
- "module": "Support", 
- "name": "Issue", 
- "owner": "Administrator", 
+ "module": "Support",
+ "name": "Issue",
+ "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 0, 
-   "if_owner": 0, 
-   "import": 0, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Support Team", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 0, 
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Support Team",
+   "share": 1,
    "write": 1
   }
- ], 
- "quick_entry": 1, 
- "read_only": 0, 
- "search_fields": "status,customer,subject,raised_by", 
- "show_name_in_global_search": 0, 
- "sort_order": "ASC", 
- "timeline_field": "customer", 
- "title_field": "subject", 
- "track_changes": 0, 
- "track_seen": 1, 
- "track_views": 0
+ ],
+ "quick_entry": 1,
+ "search_fields": "status,customer,subject,raised_by",
+ "sort_field": "modified",
+ "sort_order": "ASC",
+ "timeline_field": "customer",
+ "title_field": "subject",
+ "track_seen": 1
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index dca06d4..70430b1 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -11,7 +11,7 @@
 from datetime import datetime, timedelta
 from frappe.model.mapper import get_mapped_doc
 from frappe.utils.user import is_website_user
-from ..service_level_agreement.service_level_agreement import get_active_service_level_agreement_for
+from erpnext.support.doctype.service_level_agreement.service_level_agreement import get_active_service_level_agreement_for
 from erpnext.crm.doctype.opportunity.opportunity import assign_to_user
 from frappe.email.inbox import link_communication_to_document
 
@@ -63,22 +63,39 @@
 	def update_status(self):
 		status = frappe.db.get_value("Issue", self.name, "status")
 		if self.status!="Open" and status =="Open" and not self.first_responded_on:
-			self.first_responded_on = now()
+			self.first_responded_on = frappe.flags.current_time or now_datetime()
+
 		if self.status=="Closed" and status !="Closed":
-			self.resolution_date = now()
-			self.update_agreement_status()
+			self.resolution_date = frappe.flags.current_time or now_datetime()
+			if frappe.db.get_value("Issue", self.name, "agreement_fulfilled") == "Ongoing":
+				set_service_level_agreement_variance(issue=self.name)
+				self.update_agreement_status()
+
 		if self.status=="Open" and status !="Open":
 			# if no date, it should be set as None and not a blank string "", as per mysql strict config
 			self.resolution_date = None
 
 	def update_agreement_status(self):
-		current_time = frappe.flags.current_time or now_datetime()
-		if self.service_level_agreement:
-			if (round(time_diff_in_hours(self.response_by, current_time), 2) < 0
-				or round(time_diff_in_hours(self.resolution_by, current_time), 2) < 0):
-				self.agreement_status = "Failed"
+		if self.service_level_agreement and self.agreement_fulfilled == "Ongoing":
+			if frappe.db.get_value("Issue", self.name, "response_by_variance") < 0 or \
+				frappe.db.get_value("Issue", self.name, "resolution_by_variance") < 0:
+
+				self.agreement_fulfilled = "Failed"
 			else:
-				self.agreement_status = "Fulfilled"
+				self.agreement_fulfilled = "Fulfilled"
+
+	def update_agreement_fulfilled_on_custom_status(self):
+		"""
+			Update Agreement Fulfilled status using Custom Scripts for Custom Issue Status
+		"""
+		if not self.first_responded_on: # first_responded_on set when first reply is sent to customer
+			self.response_by_variance = round(time_diff_in_hours(self.response_by, now_datetime()), 2)
+
+		if not self.resolution_date: # resolution_date set when issue has been closed
+			self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()), 2)
+
+		self.agreement_fulfilled = "Fulfilled" if self.response_by_variance > 0 and self.resolution_by_variance > 0 else "Failed"
+		self.save(ignore_permissions=True)
 
 	def create_communication(self):
 		communication = frappe.new_doc("Communication")
@@ -124,23 +141,41 @@
 	def before_insert(self):
 		self.set_response_and_resolution_time()
 
-	def set_response_and_resolution_time(self):
-		service_level_agreement = get_active_service_level_agreement_for(self.customer)
-		if service_level_agreement:
-			self.service_level_agreement = service_level_agreement.name
-			self.priority = service_level_agreement.priority
+	def set_response_and_resolution_time(self, priority=None, service_level_agreement=None):
+		service_level_agreement = get_active_service_level_agreement_for(priority=priority,
+			customer=self.customer, service_level_agreement=service_level_agreement)
 
-		if not self.service_level_agreement: return
+		if not service_level_agreement:
+			if frappe.db.get_value("Issue", self.name, "service_level_agreement"):
+				frappe.throw(_("Couldn't Set Service Level Agreement {0}.".format(self.service_level_agreement)))
+			return
 
-		service_level = frappe.get_doc("Service Level", service_level_agreement.service_level)
+		if (service_level_agreement.customer and self.customer) and not (service_level_agreement.customer == self.customer):
+			frappe.throw(_("This Service Level Agreement is specific to Customer {0}".format(service_level_agreement.customer)))
+
+		self.service_level_agreement = service_level_agreement.name
+		self.priority = service_level_agreement.default_priority if not priority else priority
+
+		service_level_agreement = frappe.get_doc("Service Level Agreement", service_level_agreement.name)
+		priority = service_level_agreement.get_service_level_agreement_priority(self.priority)
+		priority.update({
+			"support_and_resolution": service_level_agreement.support_and_resolution,
+			"holiday_list": service_level_agreement.holiday_list
+		})
 
 		if not self.creation:
 			self.creation = now_datetime()
 
 		start_date_time = get_datetime(self.creation)
+		self.response_by = get_expected_time_for(parameter='response', service_level=priority, start_date_time=start_date_time)
+		self.resolution_by = get_expected_time_for(parameter='resolution', service_level=priority, start_date_time=start_date_time)
 
-		self.response_by = get_expected_time_for('response', service_level, start_date_time)
-		self.resolution_by = get_expected_time_for('resolution', service_level, start_date_time)
+		self.response_by_variance = round(time_diff_in_hours(self.response_by, now_datetime()))
+		self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()))
+
+	def change_service_level_agreement_and_priority(self, priority=None, service_level_agreement=None):
+		self.set_response_and_resolution_time(priority=priority, service_level_agreement=service_level_agreement)
+		self.save(ignore_permissions=True)
 
 def get_expected_time_for(parameter, service_level, start_date_time):
 	current_date_time = start_date_time
@@ -150,11 +185,11 @@
 
 	# lets assume response time is in days by default
 	if parameter == 'response':
-		allotted_days = service_level.response_time
-		time_period = service_level.response_time_period
+		allotted_days = service_level.get("response_time")
+		time_period = service_level.get("response_time_period")
 	elif parameter == 'resolution':
-		allotted_days = service_level.resolution_time
-		time_period = service_level.resolution_time_period
+		allotted_days = service_level.get("resolution_time")
+		time_period = service_level.get("resolution_time_period")
 	else:
 		frappe.throw(_("{0} parameter is invalid".format(parameter)))
 
@@ -168,20 +203,22 @@
 	expected_time_is_set = 1 if allotted_days == 0 and time_period in ['Day', 'Week'] else 0
 
 	support_days = {}
-	for service in service_level.support_and_resolution:
+	for service in service_level.get("support_and_resolution"):
 		support_days[service.workday] = frappe._dict({
 			'start_time': service.start_time,
 			'end_time': service.end_time,
 		})
 
-	holidays = get_holidays(service_level.holiday_list)
+	holidays = get_holidays(service_level.get("holiday_list"))
 	weekdays = get_weekdays()
 
 	while not expected_time_is_set:
 		current_weekday = weekdays[current_date_time.weekday()]
 
 		if not is_holiday(current_date_time, holidays) and current_weekday in support_days:
-			start_time = current_date_time - datetime(current_date_time.year, current_date_time.month, current_date_time.day) if getdate(current_date_time) == getdate(start_date_time) else support_days[current_weekday].start_time
+			start_time = current_date_time - datetime(current_date_time.year, current_date_time.month, current_date_time.day) \
+				if getdate(current_date_time) == getdate(start_date_time) and get_time_in_timedelta(current_date_time.time()) > support_days[current_weekday].start_time \
+				else support_days[current_weekday].start_time
 			end_time = support_days[current_weekday].end_time
 			time_left_today = time_diff_in_hours(end_time, start_time)
 
@@ -207,6 +244,28 @@
 
 	return current_date_time
 
+def set_service_level_agreement_variance(issue=None):
+	current_time = frappe.flags.current_time or now_datetime()
+
+	filters = {"status": "Open", "agreement_fulfilled": "Ongoing"}
+	if issue:
+		filters = {"name": issue}
+
+	for issue in frappe.get_list("Issue", filters=filters):
+		doc = frappe.get_doc("Issue", issue.name)
+
+		if not doc.first_responded_on: # first_responded_on set when first reply is sent to customer
+			variance = round(time_diff_in_hours(doc.response_by, current_time), 2)
+			frappe.db.set_value("Issue", doc.name, "response_by_variance", variance)
+			if variance < 0:
+				frappe.db.set_value("Issue", doc.name, "agreement_fulfilled", "Failed")
+
+		if not doc.resolution_date: # resolution_date set when issue has been closed
+			variance = round(time_diff_in_hours(doc.resolution_by, current_time), 2)
+			frappe.db.set_value("Issue", doc.name, "resolution_by_variance", variance)
+			if variance < 0:
+				frappe.db.set_value("Issue", doc.name, "agreement_fulfilled", "Failed")
+
 def get_list_context(context=None):
 	return {
 		"title": _("Issues"),
@@ -244,14 +303,12 @@
 	for name in names:
 		set_status(name, status)
 
-
 @frappe.whitelist()
 def set_status(name, status):
 	st = frappe.get_doc("Issue", name)
 	st.status = status
 	st.save()
 
-
 def auto_close_tickets():
 	"""Auto-close replied support tickets after 7 days"""
 	auto_close_after_days = frappe.db.get_value("Support Settings", "Support Settings", "close_issue_after_days") or 7
@@ -291,6 +348,7 @@
 			"doctype": "Task"
 		}
 	}, target_doc)
+
 @frappe.whitelist()
 def make_issue_from_communication(communication, ignore_communication_links=False):
 	""" raise a issue from email """
@@ -307,3 +365,10 @@
 	link_communication_to_document(doc, "Issue", issue.name, ignore_communication_links)
 
 	return issue.name
+
+def get_time_in_timedelta(time):
+	"""
+		Converts datetime.time(10, 36, 55, 961454) to datetime.timedelta(seconds=38215)
+	"""
+	import datetime
+	return datetime.timedelta(hours=time.hour, minutes=time.minute, seconds=time.second)
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py
index 48ba1f6..1296b36 100644
--- a/erpnext/support/doctype/issue/test_issue.py
+++ b/erpnext/support/doctype/issue/test_issue.py
@@ -4,8 +4,8 @@
 
 import frappe
 import unittest
-from erpnext.support.doctype.service_level_agreement.test_service_level_agreement import make_service_level_agreement
-from frappe.utils import now_datetime
+from erpnext.support.doctype.service_level_agreement.test_service_level_agreement import create_service_level_agreements_for_issues
+from frappe.utils import now_datetime, get_datetime
 import datetime
 from datetime import timedelta
 from frappe.desk.form import assign_to
@@ -18,56 +18,104 @@
 
 
 	def test_response_time_and_resolution_time_based_on_different_sla(self):
-		make_service_level_agreement()
+		create_service_level_agreements_for_issues()
 
-		creation = "2019-03-04 12:00:00"
+		creation = datetime.datetime(2019, 3, 4, 12, 0)
 
 		# make issue with customer specific SLA
-		issue = make_issue(creation, '_Test Customer')
+		customer = create_customer("_Test Customer", "__Test SLA Customer Group", "__Test SLA Territory")
+		issue = make_issue(creation, "_Test Customer", 1)
 
-		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 7, 18, 0))
-		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 9, 18, 0))
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 15, 0))
+
+		# make issue with customer_group specific SLA
+		customer = create_customer("__Test Customer", "_Test SLA Customer Group", "__Test SLA Territory")
+		issue = make_issue(creation, "__Test Customer", 2)
+
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 15, 0))
+
+
+		# make issue with territory specific SLA
+		customer = create_customer("___Test Customer", "__Test SLA Customer Group", "_Test SLA Territory")
+		issue = make_issue(creation, "___Test Customer", 3)
+
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 15, 0))
 
 		# make issue with default SLA
-		issue = make_issue(creation)
+		issue = make_issue(creation=creation, index=4)
 
 		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 16, 0))
 		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 18, 0))
 
-		creation = "2019-03-04 14:00:00"
+		# make issue with default SLA before working hours
+		creation = datetime.datetime(2019, 3, 4, 7, 0)
+		issue = make_issue(creation=creation, index=5)
+
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 16, 0))
+
+		# make issue with default SLA after working hours
+		creation = datetime.datetime(2019, 3, 4, 20, 0)
+		issue = make_issue(creation, index=6)
+
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 6, 14, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 6, 16, 0))
+
 		# make issue with default SLA next day
-		issue = make_issue(creation)
+		creation = datetime.datetime(2019, 3, 4, 14, 0)
+		issue = make_issue(creation=creation, index=7)
 
 		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 18, 0))
 		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 6, 12, 0))
 
-		frappe.flags.current_time = datetime.datetime(2019, 3, 3, 12, 0)
+		frappe.flags.current_time = datetime.datetime(2019, 3, 4, 15, 0)
 
 		issue.status = 'Closed'
 		issue.save()
 
-		self.assertEqual(issue.agreement_status, 'Fulfilled')
+		self.assertEqual(issue.agreement_fulfilled, 'Fulfilled')
 
-		issue.status = 'Open'
-		issue.save()
-
-		frappe.flags.current_time = datetime.datetime(2019, 3, 5, 12, 0)
-
-		issue.status = 'Closed'
-		issue.save()
-
-		self.assertEqual(issue.agreement_status, 'Failed')
-
-
-
-def make_issue(creation=None, customer=None):
+def make_issue(creation=None, customer=None, index=0):
 
 	issue = frappe.get_doc({
 		"doctype": "Issue",
-		"subject": "Issue 1",
+		"subject": "Service Level Agreement Issue {0}".format(index),
 		"customer": customer,
 		"raised_by": "test@example.com",
+		"description": "Service Level Agreement Issue",
 		"creation": creation
-	}).insert()
+	}).insert(ignore_permissions=True)
 
-	return issue
\ No newline at end of file
+	return issue
+
+def create_customer(name, customer_group, territory):
+
+	create_customer_group(customer_group)
+	create_territory(territory)
+
+	if not frappe.db.exists("Customer", {"customer_name": name}):
+		frappe.get_doc({
+			"doctype": "Customer",
+			"customer_name": name,
+			"customer_group": customer_group,
+			"territory": territory
+		}).insert(ignore_permissions=True)
+
+def create_customer_group(customer_group):
+
+	if not frappe.db.exists("Customer Group", {"customer_group_name": customer_group}):
+		frappe.get_doc({
+			"doctype": "Customer Group",
+			"customer_group_name": customer_group
+		}).insert(ignore_permissions=True)
+
+def create_territory(territory):
+
+	if not frappe.db.exists("Territory", {"territory_name": territory}):
+		frappe.get_doc({
+			"doctype": "Territory",
+			"territory_name": territory,
+		}).insert(ignore_permissions=True)
diff --git a/erpnext/support/doctype/issue_priority/__init__.py b/erpnext/support/doctype/issue_priority/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/issue_priority/__init__.py
diff --git a/erpnext/support/doctype/issue_priority/issue_priority.js b/erpnext/support/doctype/issue_priority/issue_priority.js
new file mode 100644
index 0000000..37ce6a5
--- /dev/null
+++ b/erpnext/support/doctype/issue_priority/issue_priority.js
@@ -0,0 +1,8 @@
+// Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Issue Priority', {
+	// refresh: function(frm) {
+
+	// }
+});
diff --git a/erpnext/support/doctype/issue_priority/issue_priority.json b/erpnext/support/doctype/issue_priority/issue_priority.json
new file mode 100644
index 0000000..38a187b
--- /dev/null
+++ b/erpnext/support/doctype/issue_priority/issue_priority.json
@@ -0,0 +1,39 @@
+{
+ "autoname": "Prompt",
+ "creation": "2019-05-20 15:14:21.604447",
+ "doctype": "DocType",
+ "engine": "InnoDB",
+ "field_order": [
+  "description"
+ ],
+ "fields": [
+  {
+   "fieldname": "description",
+   "fieldtype": "Small Text",
+   "label": "Description"
+  }
+ ],
+ "modified": "2019-05-20 17:06:38.095647",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Issue Priority",
+ "owner": "Administrator",
+ "permissions": [
+  {
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "System Manager",
+   "share": 1,
+   "write": 1
+  }
+ ],
+ "quick_entry": 1,
+ "sort_field": "modified",
+ "sort_order": "ASC",
+ "track_changes": 1
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue_priority/issue_priority.py b/erpnext/support/doctype/issue_priority/issue_priority.py
new file mode 100644
index 0000000..cecaaaa
--- /dev/null
+++ b/erpnext/support/doctype/issue_priority/issue_priority.py
@@ -0,0 +1,14 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe import _
+from frappe.model.document import Document
+
+class IssuePriority(Document):
+
+	def validate(self):
+		if frappe.db.exists("Issue Priority", {"name": self.name}):
+			frappe.throw(_("Issue Priority Already Exists"))
diff --git a/erpnext/support/doctype/issue_priority/test_issue_priority.py b/erpnext/support/doctype/issue_priority/test_issue_priority.py
new file mode 100644
index 0000000..a7b55f8
--- /dev/null
+++ b/erpnext/support/doctype/issue_priority/test_issue_priority.py
@@ -0,0 +1,28 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+
+import frappe
+import unittest
+
+class TestIssuePriority(unittest.TestCase):
+
+	def test_priorities(self):
+		make_priorities()
+		priorities = frappe.get_list("Issue Priority")
+
+		for priority in priorities:
+			self.assertIn(priority.name, ["Low", "Medium", "High"])
+
+def make_priorities():
+	insert_priority("Low")
+	insert_priority("Medium")
+	insert_priority("High")
+
+def insert_priority(name):
+	if not frappe.db.exists("Issue Priority", name):
+		frappe.get_doc({
+			"doctype": "Issue Priority",
+			"name": name
+		}).insert(ignore_permissions=True)
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue_type/issue_type.json b/erpnext/support/doctype/issue_type/issue_type.json
index ee7add8..d10a0e4 100644
--- a/erpnext/support/doctype/issue_type/issue_type.json
+++ b/erpnext/support/doctype/issue_type/issue_type.json
@@ -1,115 +1,56 @@
 {
- "allow_copy": 0, 
- "allow_guest_to_view": 0, 
- "allow_import": 1, 
- "allow_rename": 0, 
- "autoname": "Prompt", 
- "beta": 0, 
- "creation": "2017-10-06 12:53:34.714153", 
- "custom": 0, 
- "docstatus": 0, 
- "doctype": "DocType", 
- "document_type": "Setup", 
- "editable_grid": 1, 
- "engine": "InnoDB", 
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "Prompt",
+ "creation": "2017-10-06 12:53:34.714153",
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "field_order": [
+  "description"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fieldname": "description", 
-   "fieldtype": "Small Text", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Description", 
-   "length": 0, 
-   "no_copy": 0, 
-   "permlevel": 0, 
-   "precision": "", 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "unique": 0
+   "fieldname": "description",
+   "fieldtype": "Small Text",
+   "label": "Description"
   }
- ], 
- "has_web_view": 0, 
- "hide_heading": 0, 
- "hide_toolbar": 0, 
- "idx": 0, 
- "image_view": 0, 
- "in_create": 0, 
- "is_submittable": 0, 
- "issingle": 0, 
- "istable": 0, 
- "max_attachments": 0, 
- "modified": "2017-11-15 17:27:19.796807", 
- "modified_by": "Administrator", 
- "module": "Support", 
- "name": "Issue Type", 
- "name_case": "Title Case", 
- "owner": "Administrator", 
+ ],
+ "modified": "2019-06-26 16:56:39.863392",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Issue Type",
+ "name_case": "Title Case",
+ "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0, 
-   "apply_user_permissions": 0, 
-   "cancel": 0, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 1, 
-   "if_owner": 0, 
-   "import": 0, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "System Manager", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 0, 
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "System Manager",
+   "share": 1,
    "write": 1
-  }, 
+  },
   {
-   "amend": 0, 
-   "apply_user_permissions": 0, 
-   "cancel": 0, 
-   "create": 1, 
-   "delete": 1, 
-   "email": 1, 
-   "export": 1, 
-   "if_owner": 0, 
-   "import": 0, 
-   "permlevel": 0, 
-   "print": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Support Team", 
-   "set_user_permissions": 0, 
-   "share": 1, 
-   "submit": 0, 
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "Support Team",
+   "share": 1,
    "write": 1
   }
- ], 
- "quick_entry": 1, 
- "read_only": 0, 
- "read_only_onload": 0, 
- "search_fields": "", 
- "show_name_in_global_search": 0, 
- "sort_field": "modified", 
- "sort_order": "DESC", 
- "title_field": "", 
- "track_changes": 1, 
- "track_seen": 0
+ ],
+ "quick_entry": 1,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_day/service_day.json b/erpnext/support/doctype/service_day/service_day.json
index 8ed006d..68614b1 100644
--- a/erpnext/support/doctype/service_day/service_day.json
+++ b/erpnext/support/doctype/service_day/service_day.json
@@ -1,203 +1,53 @@
 {
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
- "beta": 0,
  "creation": "2019-03-04 12:55:36.403035",
- "custom": 0,
- "docstatus": 0,
  "doctype": "DocType",
- "document_type": "",
  "editable_grid": 1,
  "engine": "InnoDB",
+ "field_order": [
+  "workday",
+  "section_break_2",
+  "start_time",
+  "column_break_3",
+  "end_time"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
    "fieldname": "workday",
    "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Workday",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Monday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "options": "Monday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "section_break_2",
-   "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Section Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "start_time",
    "fieldtype": "Time",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
-   "label": "Start Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Start Time"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "column_break_3",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Column Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "end_time",
    "fieldtype": "Time",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
-   "label": "End Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "End Time"
   }
  ],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
  "istable": 1,
- "max_attachments": 0,
- "modified": "2019-03-04 12:55:36.403035",
+ "modified": "2019-05-05 19:15:08.999579",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Service Day",
- "name_case": "",
  "owner": "Administrator",
  "permissions": [],
  "quick_entry": 1,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
  "sort_field": "modified",
  "sort_order": "DESC",
- "track_changes": 1,
- "track_seen": 0,
- "track_views": 0
+ "track_changes": 1
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/service_level.json b/erpnext/support/doctype/service_level/service_level.json
index 2dd335e..dced3aa 100644
--- a/erpnext/support/doctype/service_level/service_level.json
+++ b/erpnext/support/doctype/service_level/service_level.json
@@ -1,488 +1,111 @@
 {
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
  "autoname": "field:service_level",
- "beta": 0,
  "creation": "2018-11-19 12:44:30.407502",
- "custom": 0,
- "docstatus": 0,
  "doctype": "DocType",
- "document_type": "",
  "editable_grid": 1,
  "engine": "InnoDB",
+ "field_order": [
+  "service_level",
+  "employee_group",
+  "column_break_2",
+  "holiday_list",
+  "default_priority",
+  "response_and_resoution_time",
+  "priorities",
+  "section_break_01",
+  "support_and_resolution"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "service_level",
    "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Level",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
    "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
    "unique": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fieldname": "priority",
-   "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 1,
-   "in_standard_filter": 0,
-   "label": "Priority",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Low\nMedium\nHigh",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
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-   "search_index": 0,
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-   "translatable": 0,
-   "unique": 0
-  },
-  {
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-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "column_break_2",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Column Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "holiday_list",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Holiday List (ignored during SLA calculation)",
-   "length": 0,
-   "no_copy": 0,
    "options": "Holiday List",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "employee_group",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
    "label": "Employee Group",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Employee Group",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "options": "Employee Group"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "response_and_resoution_time",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Response and Resoution Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Response and Resoution Time"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fieldname": "response_time",
-   "fieldtype": "Int",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Response Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
-   "fieldname": "resolution_time",
-   "fieldtype": "Int",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Resolution Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
-   "fieldname": "column_break_9",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
-   "fieldname": "response_time_period",
-   "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Response Time Period",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Hour\nDay\nWeek",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fieldname": "resolution_time_period",
-   "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Resolution Time Period",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Hour\nDay\nWeek",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
    "fieldname": "section_break_01",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Support and Resolution",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Support Hours"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "support_and_resolution",
    "fieldtype": "Table",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Support and Resolution",
-   "length": 0,
-   "no_copy": 0,
    "options": "Service Day",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
+  },
+  {
+   "fieldname": "priorities",
+   "fieldtype": "Table",
+   "label": "Priorities",
+   "options": "Service Level Priority",
+   "reqd": 1
+  },
+  {
+   "fieldname": "default_priority",
+   "fieldtype": "Link",
+   "label": "Default Priority",
+   "options": "Issue Priority",
+   "read_only": 1
   }
  ],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-03-04 12:55:53.215841",
+ "modified": "2019-06-06 12:58:03.464056",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Service Level",
- "name_case": "",
  "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0,
-   "cancel": 0,
    "create": 1,
    "delete": 1,
    "email": 1,
    "export": 1,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "System Manager",
-   "set_user_permissions": 0,
    "share": 1,
-   "submit": 0,
+   "write": 1
+  },
+  {
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "All",
+   "share": 1,
    "write": 1
   }
  ],
- "quick_entry": 0,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
  "sort_field": "modified",
- "sort_order": "DESC",
- "track_changes": 0,
- "track_seen": 0,
- "track_views": 0
+ "sort_order": "DESC"
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/service_level.py b/erpnext/support/doctype/service_level/service_level.py
index 4b41e53..4e70a01 100644
--- a/erpnext/support/doctype/service_level/service_level.py
+++ b/erpnext/support/doctype/service_level/service_level.py
@@ -12,35 +12,84 @@
 class ServiceLevel(Document):
 
 	def validate(self):
-		week = get_weekdays()
-		indexes = []
+		self.check_priorities()
+		self.check_support_and_resolution()
 
-		self.check_response_and_resolution_time()
+	def check_priorities(self):
+		default_priority = []
+		priorities = []
+
+		for priority in self.priorities:
+			# Check if response and resolution time is set for every priority
+			if not (priority.response_time or priority.resolution_time):
+				frappe.throw(_("Set Response Time and Resolution for Priority {0} at index {1}.".format(priority.priority, priority.idx)))
+
+			priorities.append(priority.priority)
+
+			if priority.default_priority:
+				default_priority.append(priority.default_priority)
+
+			if priority.response_time_period == "Hour":
+				response = priority.response_time * 0.0416667
+			elif priority.response_time_period == "Day":
+				response = priority.response_time
+			elif priority.response_time_period == "Week":
+				response = priority.response_time * 7
+
+			if priority.resolution_time_period == "Hour":
+				resolution = priority.resolution_time * 0.0416667
+			elif priority.resolution_time_period == "Day":
+				resolution = priority.resolution_time
+			elif priority.resolution_time_period == "Week":
+				resolution = priority.resolution_time * 7
+
+			if response > resolution:
+				frappe.throw(_("Response Time for {0} at index {1} can't be greater than Resolution Time.".format(priority.priority, priority.idx)))
+
+		# Check if repeated priority
+		if not len(set(priorities)) == len(priorities):
+			repeated_priority = get_repeated(priorities)
+			frappe.throw(_("Priority {0} has been repeated.".format(repeated_priority)))
+
+		# Check if repeated default priority
+		if not len(set(default_priority)) == len(default_priority):
+			frappe.throw(_("Select only one Priority as Default."))
+
+		# set default priority from priorities
+		try:
+			self.default_priority = next(d.priority for d in self.priorities if d.default_priority)
+		except Exception:
+			frappe.throw(_("Select a Default Priority."))
+
+	def check_support_and_resolution(self):
+		week = get_weekdays()
+		support_days = []
 
 		for support_and_resolution in self.support_and_resolution:
-			indexes.append(week.index(support_and_resolution.workday))
+			# Check if start and end time is set for every support day
+			if not (support_and_resolution.start_time or support_and_resolution.end_time):
+				frappe.throw(_("Set Start Time and End Time for  \
+					Support Day {0} at index {1}.".format(support_and_resolution.workday, support_and_resolution.idx)))
+
+			support_days.append(support_and_resolution.workday)
 			support_and_resolution.idx = week.index(support_and_resolution.workday) + 1
-			start_time, end_time = (datetime.strptime(support_and_resolution.start_time, '%H:%M:%S').time(),
-				datetime.strptime(support_and_resolution.end_time, '%H:%M:%S').time())
-			if start_time > end_time:
-				frappe.throw(_("Start Time can't be greater than End Time for {0}.".format(support_and_resolution.workday)))
-		if not len(set(indexes)) == len(indexes):
-			frappe.throw(_("Workday has been repeated twice"))
 
-	def check_response_and_resolution_time(self):
-		if self.response_time_period == "Hour":
-			response = self.response_time * 0.0416667
-		elif self.response_time_period == "Day":
-			response = self.response_time
-		elif self.response_time_period == "Week":
-			response = self.response_time * 7
+			if support_and_resolution.start_time >= support_and_resolution.end_time:
+				frappe.throw(_("Start Time can't be greater than or equal to End Time \
+					for {0}.".format(support_and_resolution.workday)))
 
-		if self.resolution_time_period == "Hour":
-			resolution = self.resolution_time * 0.0416667
-		elif self.resolution_time_period == "Day":
-			resolution = self.resolution_time
-		elif self.resolution_time_period == "Week":
-			resolution = self.resolution_time * 7
+		# Check for repeated workday
+		if not len(set(support_days)) == len(support_days):
+			repeated_days = get_repeated(support_days)
+			frappe.throw(_("Workday {0} has been repeated.".format(repeated_days)))
 
-		if response > resolution:
-			frappe.throw(_("Response Time can't be greater than Resolution Time"))
\ No newline at end of file
+def get_repeated(values):
+	unique_list = []
+	diff = []
+	for value in values:
+		if value not in unique_list:
+			unique_list.append(str(value))
+		else:
+			if value not in diff:
+				diff.append(str(value))
+	return " ".join(diff)
diff --git a/erpnext/support/doctype/service_level/service_level_dashboard.py b/erpnext/support/doctype/service_level/service_level_dashboard.py
new file mode 100644
index 0000000..393095e
--- /dev/null
+++ b/erpnext/support/doctype/service_level/service_level_dashboard.py
@@ -0,0 +1,12 @@
+from frappe import _
+
+def get_data():
+	return {
+		'fieldname': 'service_level',
+		'transactions': [
+			{
+				'label': _('Service Level Agreement'),
+				'items': ['Service Level Agreement']
+			}
+		]
+	}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/test_service_level.py b/erpnext/support/doctype/service_level/test_service_level.py
index 3843e31..09577df 100644
--- a/erpnext/support/doctype/service_level/test_service_level.py
+++ b/erpnext/support/doctype/service_level/test_service_level.py
@@ -3,31 +3,65 @@
 # See license.txt
 from __future__ import unicode_literals
 from erpnext.hr.doctype.employee_group.test_employee_group import make_employee_group
-from frappe.utils import now_datetime
-import datetime
-from datetime import timedelta
+from erpnext.support.doctype.issue_priority.test_issue_priority import make_priorities
 
 import frappe
 import unittest
 
 class TestServiceLevel(unittest.TestCase):
-	pass
 
-def make_service_level():
-	employee_group = make_employee_group()
-	make_holiday_list()
+	def test_service_level(self):
+		employee_group = make_employee_group()
+		make_holiday_list()
+		make_priorities()
 
-	# Default Service Level Agreement
-	default_service_level = frappe.get_doc({
+		# Default Service Level
+		test_make_service_level = create_service_level("__Test Service Level", "__Test Holiday List", employee_group, 4, 6)
+		get_make_service_level = get_service_level("__Test Service Level")
+
+		self.assertEqual(test_make_service_level.name, get_make_service_level.name)
+		self.assertEqual(test_make_service_level.holiday_list, get_make_service_level.holiday_list)
+		self.assertEqual(test_make_service_level.employee_group, get_make_service_level.employee_group)
+
+		# Service Level
+		test_make_service_level = create_service_level("_Test Service Level", "__Test Holiday List", employee_group, 2, 3)
+		get_make_service_level = get_service_level("_Test Service Level")
+
+		self.assertEqual(test_make_service_level.name, get_make_service_level.name)
+		self.assertEqual(test_make_service_level.holiday_list, get_make_service_level.holiday_list)
+		self.assertEqual(test_make_service_level.employee_group, get_make_service_level.employee_group)
+
+
+def create_service_level(service_level, holiday_list, employee_group, response_time, resolution_time):
+	sl = frappe.get_doc({
 		"doctype": "Service Level",
-		"service_level": "__Test Service Level",
-		"holiday_list": "__Test Holiday List",
-		"priority": "Medium",
+		"service_level": service_level,
+		"holiday_list": holiday_list,
 		"employee_group": employee_group,
-		"response_time": 4,
-		"response_time_period": "Hour",
-		"resolution_time": 6,
-		"resolution_time_period": "Hour",
+		"priorities": [
+			{
+				"priority": "Low",
+				"response_time": response_time,
+				"response_time_period": "Hour",
+				"resolution_time": resolution_time,
+				"resolution_time_period": "Hour",
+			},
+			{
+				"priority": "Medium",
+				"response_time": response_time,
+				"default_priority": 1,
+				"response_time_period": "Hour",
+				"resolution_time": resolution_time,
+				"resolution_time_period": "Hour",
+			},
+			{
+				"priority": "High",
+				"response_time": response_time,
+				"response_time_period": "Hour",
+				"resolution_time": resolution_time,
+				"resolution_time_period": "Hour",
+			}
+		],
 		"support_and_resolution": [
 			{
 				"workday": "Monday",
@@ -67,73 +101,21 @@
 		]
 	})
 
-	default_service_level_exists = frappe.db.exists("Service Level", "__Test Service Level")
-	if not default_service_level_exists:
-		default_service_level.insert()
+	sl_exists = frappe.db.exists("Service Level", {"service_level": service_level})
 
-	service_level = frappe.get_doc({
-		"doctype": "Service Level",
-		"service_level": "_Test Service Level",
-		"holiday_list": "__Test Holiday List",
-		"priority": "Medium",
-		"employee_group": employee_group,
-		"response_time": 2,
-		"response_time_period": "Day",
-		"resolution_time": 3,
-		"resolution_time_period": "Day",
-		"support_and_resolution": [
-			{
-				"workday": "Monday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Tuesday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Wednesday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Thursday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Friday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Saturday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Sunday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			}
-		]
-	})
-	service_level_exist = frappe.db.exists("Service Level", "_Test Service Level")
-	if not service_level_exist:
-		service_level.insert()
-		return service_level.service_level
+	if not sl_exists:
+		sl.insert()
+		return sl
 	else:
-		return service_level_exist
+		return frappe.get_doc("Service Level", {"service_level": service_level})
 
-def get_service_level():
-	service_level = frappe.db.exists("Service Level", "_Test Service Level")
-	return service_level
+def get_service_level(service_level):
+	return frappe.get_doc("Service Level", service_level)
 
 def make_holiday_list():
 	holiday_list = frappe.db.exists("Holiday List", "__Test Holiday List")
 	if not holiday_list:
-		now = datetime.datetime.now()
+		now = frappe.utils.now_datetime()
 		holiday_list = frappe.get_doc({
 			"doctype": "Holiday List",
 			"holiday_list_name": "__Test Holiday List",
@@ -153,4 +135,15 @@
 					"holiday_date": "2019-02-11"
 				},
 			]
-		}).insert()
\ No newline at end of file
+		}).insert()
+
+def create_service_level_for_sla():
+	employee_group = make_employee_group()
+	make_holiday_list()
+	make_priorities()
+
+	# Default Service Level
+	create_service_level("__Test Service Level", "__Test Holiday List", employee_group, 4, 6)
+
+	# Service Level
+	create_service_level("_Test Service Level", "__Test Holiday List", employee_group, 2, 3)
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
index 884e3eb..1d486f4 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
@@ -11,11 +11,19 @@
 				name: frm.doc.service_level
 			},
 			callback: function(data){
-				for (var i = 0; i < data.message.support_and_resolution.length; i++){
-					frm.add_child("support_and_resolution", data.message.support_and_resolution[i]);
+				let count = Math.max(data.message.priorities.length, data.message.support_and_resolution.length);
+				let i = 0;
+				while (i < count){
+					if (data.message.priorities[i]) {
+						frm.add_child("priorities", data.message.priorities[i]);
+					}
+					if (data.message.support_and_resolution[i]) {
+						frm.add_child("support_and_resolution", data.message.support_and_resolution[i]);
+					}
+					i++;
 				}
 				frm.refresh();
 			}
 		});
-	}
+	},
 });
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
index 27d7ad5..f91a80c 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
@@ -1,764 +1,188 @@
 {
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
- "autoname": "Prompt",
- "beta": 0,
+ "autoname": "format:SLA-{service_level}-{####}",
  "creation": "2018-12-26 21:08:15.448812",
- "custom": 0,
- "docstatus": 0,
  "doctype": "DocType",
- "document_type": "",
  "editable_grid": 1,
  "engine": "InnoDB",
+ "field_order": [
+  "service_level",
+  "default_service_level_agreement",
+  "holiday_list",
+  "column_break_2",
+  "employee_group",
+  "default_priority",
+  "entity_section",
+  "entity_type",
+  "column_break_10",
+  "entity",
+  "agreement_details_section",
+  "start_date",
+  "active",
+  "column_break_7",
+  "end_date",
+  "response_and_resolution_time_section",
+  "priorities",
+  "support_and_resolution_section_break",
+  "support_and_resolution"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "default": "",
-   "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
-   "fieldname": "customer",
-   "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Customer",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Customer",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "eval: !doc.customer",
-   "fetch_if_empty": 0,
+   "default": "0",
+   "depends_on": "eval: !doc.customer;",
    "fieldname": "default_service_level_agreement",
    "fieldtype": "Check",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Default Service Level Agreement",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Default Service Level Agreement"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "service_level",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
    "in_list_view": 1,
-   "in_standard_filter": 0,
+   "in_standard_filter": 1,
    "label": "Service Level",
-   "length": 0,
-   "no_copy": 0,
    "options": "Service Level",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 1,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "reqd": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fetch_from": "service_level.holiday_list",
-   "fetch_if_empty": 0,
    "fieldname": "holiday_list",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Holiday List",
-   "length": 0,
-   "no_copy": 0,
    "options": "Holiday List",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "read_only": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "column_break_2",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Column Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "depends_on": "",
-   "fetch_from": "service_level.priority",
-   "fetch_if_empty": 0,
-   "fieldname": "priority",
-   "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Priority",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fetch_from": "service_level.employee_group",
-   "fetch_if_empty": 0,
    "fieldname": "employee_group",
    "fieldtype": "Link",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 1,
    "label": "Employee Group",
-   "length": 0,
-   "no_copy": 0,
    "options": "Employee Group",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "read_only": 1
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "collapsible_depends_on": "",
-   "columns": 0,
-   "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
    "fieldname": "agreement_details_section",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Agreement Details",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Agreement Details"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
    "fieldname": "start_date",
    "fieldtype": "Date",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Start Date",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Start Date"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "default": "Active",
-   "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
-   "fieldname": "agreement_status",
-   "fieldtype": "Select",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Agreement Status",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Active\nExpired",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval: !doc.default_contract",
-   "fetch_if_empty": 0,
    "fieldname": "column_break_7",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "fieldtype": "Column Break"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "eval: !doc.default_service_level_agreement",
-   "fetch_if_empty": 0,
    "fieldname": "end_date",
    "fieldtype": "Date",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "End Date",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "End Date"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
+   "collapsible": 1,
    "fieldname": "response_and_resolution_time_section",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Response and Resolution Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Response and Resolution Time"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_from": "service_level.response_time",
-   "fetch_if_empty": 0,
-   "fieldname": "response_time",
-   "fieldtype": "Int",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Response Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_from": "service_level.resolution_time",
-   "fetch_if_empty": 0,
-   "fieldname": "resolution_time",
-   "fieldtype": "Int",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Resolution Time",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
-   "fieldname": "column_break_16",
-   "fieldtype": "Column Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_from": "service_level.response_time_period",
-   "fetch_if_empty": 0,
-   "fieldname": "response_time_period",
-   "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Response Time Period",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_from": "service_level.resolution_time_period",
-   "fetch_if_empty": 0,
-   "fieldname": "resolution_time_period",
-   "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Resolution Time Period",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 1,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
-  },
-  {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
    "collapsible": 1,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "support_and_resolution_section_break",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Support and Resolution",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Support Hours"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_in_quick_entry": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
-   "fetch_if_empty": 0,
    "fieldname": "support_and_resolution",
    "fieldtype": "Table",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
    "label": "Support and Resolution",
-   "length": 0,
-   "no_copy": 0,
-   "options": "Service Day",
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "options": "Service Day"
+  },
+  {
+   "fieldname": "priorities",
+   "fieldtype": "Table",
+   "label": "Priorities",
+   "options": "Service Level Priority"
+  },
+  {
+   "fetch_from": "service_level.default_priority",
+   "fieldname": "default_priority",
+   "fieldtype": "Link",
+   "label": "Default Priority",
+   "options": "Issue Priority",
+   "read_only": 1
+  },
+  {
+   "default": "1",
+   "fieldname": "active",
+   "fieldtype": "Check",
+   "label": "Active",
+   "read_only": 1
+  },
+  {
+   "fieldname": "column_break_10",
+   "fieldtype": "Column Break"
+  },
+  {
+   "fieldname": "entity",
+   "fieldtype": "Dynamic Link",
+   "in_list_view": 1,
+   "in_standard_filter": 1,
+   "label": "Entity",
+   "options": "entity_type"
+  },
+  {
+   "depends_on": "eval: !doc.default_service_level_agreement",
+   "fieldname": "entity_section",
+   "fieldtype": "Section Break",
+   "label": "Entity"
+  },
+  {
+   "fieldname": "entity_type",
+   "fieldtype": "Select",
+   "in_standard_filter": 1,
+   "label": "Entity Type",
+   "options": "\nCustomer\nCustomer Group\nTerritory"
   }
  ],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-03-17 22:36:53.576464",
+ "modified": "2019-06-20 18:04:14.293378",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Service Level Agreement",
- "name_case": "",
  "owner": "Administrator",
  "permissions": [
   {
-   "amend": 0,
-   "cancel": 0,
    "create": 1,
    "delete": 1,
    "email": 1,
    "export": 1,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "System Manager",
-   "set_user_permissions": 0,
    "share": 1,
-   "submit": 0,
    "write": 1
   },
   {
-   "amend": 0,
-   "cancel": 0,
    "create": 1,
    "delete": 1,
    "email": 1,
    "export": 1,
-   "if_owner": 0,
-   "import": 0,
-   "permlevel": 0,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "All",
-   "set_user_permissions": 0,
    "share": 1,
-   "submit": 0,
    "write": 1
   }
  ],
- "quick_entry": 0,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
  "sort_field": "modified",
  "sort_order": "DESC",
- "track_changes": 1,
- "track_seen": 0,
- "track_views": 0
+ "track_changes": 1
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
index 911d069..332bf63 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -9,37 +9,88 @@
 
 class ServiceLevelAgreement(Document):
 
-	def before_insert(self):
-		if self.default_service_level_agreement:
-			doc = frappe.get_list("Service Level Agreement", filters=[{"default_service_level_agreement": "1"}])
-			if doc:
-				frappe.throw(_("A Default Service Level Agreement already exists."))
-
 	def validate(self):
-		if not self.default_service_level_agreement:
-			if not (self.start_date and self.end_date):
-				frappe.throw(_("Enter Start and End Date for the Agreement."))
-			if self.start_date >= self.end_date:
-				frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
+		if self.default_service_level_agreement:
+			if frappe.db.exists("Service Level Agreement", {"default_service_level_agreement": "1", "name": ["!=", self.name]}):
+				frappe.throw(_("A Default Service Level Agreement already exists."))
+		else:
+			if self.start_date and self.end_date:
+				if self.start_date >= self.end_date:
+					frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
+
+				if self.end_date < frappe.utils.getdate():
+					frappe.throw(_("End Date of Agreement can't be less than today."))
+
+		if self.entity_type and self.entity:
+			if frappe.db.exists("Service Level Agreement", {"entity_type": self.entity_type, "entity": self.entity, "name": ["!=", self.name]}):
+				frappe.throw(_("Service Level Agreement with Entity Type {0} and Entity {1} already exists.").format(self.entity_type, self.entity))
+
+	def get_service_level_agreement_priority(self, priority):
+		priority = frappe.get_doc("Service Level Priority", {"priority": priority, "parent": self.name})
+
+		return frappe._dict({
+			"priority": priority.priority,
+			"response_time": priority.response_time,
+			"response_time_period": priority.response_time_period,
+			"resolution_time": priority.resolution_time,
+			"resolution_time_period": priority.resolution_time_period
+		})
 
 def check_agreement_status():
 	service_level_agreements = frappe.get_list("Service Level Agreement", filters=[
-		{"agreement_status": "Active"},
+		{"active": 1},
 		{"default_service_level_agreement": 0}
-	])
-	service_level_agreements.reverse()
+	], fields=["name"])
+
 	for service_level_agreement in service_level_agreements:
-		service_level_agreement = frappe.get_doc("Service Level Agreement", service_level_agreement)
-		if service_level_agreement.end_date < frappe.utils.getdate():
-			service_level_agreement.agreement_status = "Expired"
-		service_level_agreement.save()
+		doc = frappe.get_doc("Service Level Agreement", service_level_agreement.name)
+		if doc.end_date and doc.end_date < frappe.utils.getdate():
+			frappe.db.set_value("Service Level Agreement", service_level_agreement.name, "active", 0)
 
-def get_active_service_level_agreement_for(customer):
-	agreement = frappe.get_list("Service Level Agreement",
-		filters=[{"agreement_status": "Active"}],
-		or_filters=[{'customer': customer},{"default_service_level_agreement": "1"}],
-		fields=["name", "service_level", "holiday_list", "priority"],
-		order_by='customer DESC',
-		limit=1)
+def get_active_service_level_agreement_for(priority, customer=None, service_level_agreement=None):
+	filters = [
+		["Service Level Agreement", "active", "=", 1],
+	]
 
-	return agreement[0] if agreement else None
\ No newline at end of file
+	if priority:
+		filters.append(["Service Level Priority", "priority", "=", priority])
+
+	or_filters = [
+		["Service Level Agreement", "entity", "in", [customer, get_customer_group(customer), get_customer_territory(customer)]]
+	]
+	if service_level_agreement:
+		or_filters = [
+			["Service Level Agreement", "name", "=", service_level_agreement],
+		]
+
+	or_filters.append(["Service Level Agreement", "default_service_level_agreement", "=", 1])
+
+	agreement = frappe.get_list("Service Level Agreement", filters=filters, or_filters=or_filters,
+		fields=["name", "default_priority"])
+
+	return agreement[0] if agreement else None
+
+def get_customer_group(customer):
+	if customer:
+		return frappe.db.get_value("Customer", customer, "customer_group")
+
+def get_customer_territory(customer):
+	if customer:
+		return frappe.db.get_value("Customer", customer, "territory")
+
+@frappe.whitelist()
+def get_service_level_agreement_filters(name, customer=None):
+	if not customer:
+		or_filters = [
+			["Service Level Agreement", "default_service_level_agreement", "=", 1]
+		]
+	else:
+		or_filters = [
+			["Service Level Agreement", "entity", "in", [customer, get_customer_group(customer), get_customer_territory(customer), "IS NULL"]],
+			["Service Level Agreement", "default_service_level_agreement", "=", 1]
+		]
+
+	return {
+		"priority": [priority.priority for priority in frappe.get_list("Service Level Priority", filters={"parent": name}, fields=["priority"])],
+		"service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", or_filters=or_filters)]
+	}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement_dashboard.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement_dashboard.py
new file mode 100644
index 0000000..f2bd681
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement_dashboard.py
@@ -0,0 +1,12 @@
+from frappe import _
+
+def get_data():
+	return {
+		'fieldname': 'service_level_agreement',
+		'transactions': [
+			{
+				'label': _('Issue'),
+				'items': ['Issue']
+			}
+		]
+	}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
index e5737e0..6aa5394 100644
--- a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
@@ -5,29 +5,107 @@
 
 import frappe
 import unittest
-from erpnext.support.doctype.service_level.test_service_level import make_service_level
+from erpnext.support.doctype.service_level.test_service_level import create_service_level_for_sla
 
 class TestServiceLevelAgreement(unittest.TestCase):
-	pass
 
-def make_service_level_agreement():
-	make_service_level()
+	def test_service_level_agreement(self):
+		create_service_level_for_sla()
 
-	# Default Service Level Agreement
-	default_service_level_agreement = frappe.get_doc({
+		# Default Service Level Agreement
+		create_default_service_level_agreement = create_service_level_agreement(default_service_level_agreement=1,
+			service_level="__Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+			entity_type=None, entity=None, response_time=4, resolution_time=6)
+		get_default_service_level_agreement = get_service_level_agreement(default_service_level_agreement=1)
+
+		self.assertEqual(create_default_service_level_agreement.name, get_default_service_level_agreement.name)
+		self.assertEqual(create_default_service_level_agreement.entity_type, get_default_service_level_agreement.entity_type)
+		self.assertEqual(create_default_service_level_agreement.entity, get_default_service_level_agreement.entity)
+		self.assertEqual(create_default_service_level_agreement.default_service_level_agreement, get_default_service_level_agreement.default_service_level_agreement)
+
+		# Service Level Agreement for Customer
+		customer = create_customer()
+		create_customer_service_level_agreement = create_service_level_agreement(default_service_level_agreement=0,
+			service_level="_Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+			entity_type="Customer", entity=customer, response_time=2, resolution_time=3)
+		get_customer_service_level_agreement = get_service_level_agreement(entity_type="Customer", entity=customer)
+
+		self.assertEqual(create_customer_service_level_agreement.name, get_customer_service_level_agreement.name)
+		self.assertEqual(create_customer_service_level_agreement.entity_type, get_customer_service_level_agreement.entity_type)
+		self.assertEqual(create_customer_service_level_agreement.entity, get_customer_service_level_agreement.entity)
+		self.assertEqual(create_customer_service_level_agreement.default_service_level_agreement, get_customer_service_level_agreement.default_service_level_agreement)
+
+		# Service Level Agreement for Customer Group
+		customer_group = create_customer_group()
+		create_customer_group_service_level_agreement = create_service_level_agreement(default_service_level_agreement=0,
+			service_level="_Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+			entity_type="Customer Group", entity=customer_group, response_time=2, resolution_time=3)
+		get_customer_group_service_level_agreement = get_service_level_agreement(entity_type="Customer Group", entity=customer_group)
+
+		self.assertEqual(create_customer_group_service_level_agreement.name, get_customer_group_service_level_agreement.name)
+		self.assertEqual(create_customer_group_service_level_agreement.entity_type, get_customer_group_service_level_agreement.entity_type)
+		self.assertEqual(create_customer_group_service_level_agreement.entity, get_customer_group_service_level_agreement.entity)
+		self.assertEqual(create_customer_group_service_level_agreement.default_service_level_agreement, get_customer_group_service_level_agreement.default_service_level_agreement)
+
+		# Service Level Agreement for Territory
+		territory = create_territory()
+		create_territory_service_level_agreement = create_service_level_agreement(default_service_level_agreement=0,
+			service_level="_Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+			entity_type="Territory", entity=territory, response_time=2, resolution_time=3)
+		get_territory_service_level_agreement = get_service_level_agreement(entity_type="Territory", entity=territory)
+
+		self.assertEqual(create_territory_service_level_agreement.name, get_territory_service_level_agreement.name)
+		self.assertEqual(create_territory_service_level_agreement.entity_type, get_territory_service_level_agreement.entity_type)
+		self.assertEqual(create_territory_service_level_agreement.entity, get_territory_service_level_agreement.entity)
+		self.assertEqual(create_territory_service_level_agreement.default_service_level_agreement, get_territory_service_level_agreement.default_service_level_agreement)
+
+
+def get_service_level_agreement(default_service_level_agreement=None, entity_type=None, entity=None):
+	if default_service_level_agreement:
+		filters = {"default_service_level_agreement": default_service_level_agreement}
+	else:
+		filters = {"entity_type": entity_type, "entity": entity}
+
+	service_level_agreement = frappe.get_doc("Service Level Agreement", filters)
+	return service_level_agreement
+
+def create_service_level_agreement(default_service_level_agreement, service_level, holiday_list, employee_group,
+	response_time, entity_type, entity, resolution_time):
+
+	service_level_agreement = frappe.get_doc({
 		"doctype": "Service Level Agreement",
-		"name": "__Test Service Level Agreement",
-		"default_service_level_agreement": 1,
-		"service_level": "__Test Service Level",
-		"holiday_list": "__Test Holiday List",
-		"priority": "Medium",
-		"employee_group": "_Test Employee Group",
+		"default_service_level_agreement": default_service_level_agreement,
+		"service_level": service_level,
+		"holiday_list": holiday_list,
+		"employee_group": employee_group,
+		"entity_type": entity_type,
+		"entity": entity,
 		"start_date": frappe.utils.getdate(),
 		"end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
-		"response_time": 4,
-		"response_time_period": "Hour",
-		"resolution_time": 6,
-		"resolution_time_period": "Hour",
+		"priorities": [
+			{
+				"priority": "Low",
+				"response_time": response_time,
+				"response_time_period": "Hour",
+				"resolution_time": resolution_time,
+				"resolution_time_period": "Hour",
+			},
+			{
+				"priority": "Medium",
+				"response_time": response_time,
+				"default_priority": 1,
+				"response_time_period": "Hour",
+				"resolution_time": resolution_time,
+				"resolution_time_period": "Hour",
+			},
+			{
+				"priority": "High",
+				"response_time": response_time,
+				"response_time_period": "Hour",
+				"resolution_time": resolution_time,
+				"resolution_time_period": "Hour",
+			}
+		],
 		"support_and_resolution": [
 			{
 				"workday": "Monday",
@@ -67,11 +145,26 @@
 		]
 	})
 
-	default_service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "__Test Service Level Agreement")
-	if not default_service_level_agreement_exists:
-		default_service_level_agreement.insert()
+	filters = {
+		"default_service_level_agreement": service_level_agreement.default_service_level_agreement,
+		"service_level": service_level_agreement.service_level
+	}
 
+	if not default_service_level_agreement:
+		filters.update({
+			"entity_type": entity_type,
+			"entity": entity
+		})
 
+	service_level_agreement_exists = frappe.db.exists("Service Level Agreement", filters)
+
+	if not service_level_agreement_exists:
+		service_level_agreement.insert(ignore_permissions=True)
+		return service_level_agreement
+	else:
+		return frappe.get_doc("Service Level Agreement", service_level_agreement_exists)
+
+def create_customer():
 	customer = frappe.get_doc({
 		"doctype": "Customer",
 		"customer_name": "_Test Customer",
@@ -80,70 +173,53 @@
 		"territory": "Rest Of The World"
 	})
 	if not frappe.db.exists("Customer", "_Test Customer"):
-		customer.insert()
+		customer.insert(ignore_permissions=True)
+		return customer.name
 	else:
-		customer = frappe.get_doc("Customer", "_Test Customer")
+		return frappe.db.exists("Customer", "_Test Customer")
 
-	service_level_agreement = frappe.get_doc({
-		"doctype": "Service Level Agreement",
-		"name": "_Test Service Level Agreement",
-		"customer": customer.customer_name,
-		"service_level": "_Test Service Level",
-		"holiday_list": "__Test Holiday List",
-		"priority": "Medium",
-		"employee_group": "_Test Employee Group",
-		"start_date": frappe.utils.getdate(),
-		"end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
-		"response_time": 2,
-		"response_time_period": "Day",
-		"resolution_time": 3,
-		"resolution_time_period": "Day",
-		"support_and_resolution": [
-			{
-				"workday": "Monday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Tuesday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Wednesday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Thursday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Friday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Saturday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			},
-			{
-				"workday": "Sunday",
-				"start_time": "10:00:00",
-				"end_time": "18:00:00",
-			}
-		]
+def create_customer_group():
+	customer_group = frappe.get_doc({
+		"doctype": "Customer Group",
+		"customer_group_name": "_Test SLA Customer Group"
 	})
 
-	service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement")
-	if not service_level_agreement_exists:
-		service_level_agreement.insert()
-		return service_level_agreement.name
+	if not frappe.db.exists("Customer Group", {"customer_group_name": "_Test SLA Customer Group"}):
+		customer_group.insert()
+		return customer_group.name
 	else:
-		return service_level_agreement_exists
+		return frappe.db.exists("Customer Group", {"customer_group_name": "_Test SLA Customer Group"})
 
-def get_service_level_agreement():
-	service_level_agreement = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement")
-	return service_level_agreement
\ No newline at end of file
+def create_territory():
+	territory = frappe.get_doc({
+		"doctype": "Territory",
+		"territory_name": "_Test SLA Territory",
+	})
+
+	if not frappe.db.exists("Territory", {"territory_name": "_Test SLA Territory"}):
+		territory.insert()
+		return territory.name
+	else:
+		return frappe.db.exists("Territory", {"territory_name": "_Test SLA Territory"})
+
+def create_service_level_agreements_for_issues():
+	create_service_level_for_sla()
+
+	create_service_level_agreement(default_service_level_agreement=1,
+		service_level="__Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+		entity_type=None, entity=None, response_time=4, resolution_time=6)
+
+	create_customer()
+	create_service_level_agreement(default_service_level_agreement=0,
+		service_level="_Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+		entity_type="Customer", entity="_Test Customer", response_time=2, resolution_time=3)
+
+	create_customer_group()
+	create_service_level_agreement(default_service_level_agreement=0,
+		service_level="_Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+		entity_type="Customer Group", entity="_Test SLA Customer Group", response_time=2, resolution_time=3)
+
+	create_territory()
+	create_service_level_agreement(default_service_level_agreement=0,
+		service_level="_Test Service Level", holiday_list="__Test Holiday List", employee_group="_Test Employee Group",
+		entity_type="Territory", entity="_Test SLA Territory", response_time=2, resolution_time=3)
diff --git a/erpnext/support/doctype/service_level_priority/__init__.py b/erpnext/support/doctype/service_level_priority/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_level_priority/__init__.py
diff --git a/erpnext/support/doctype/service_level_priority/service_level_priority.json b/erpnext/support/doctype/service_level_priority/service_level_priority.json
new file mode 100644
index 0000000..cd87a1c
--- /dev/null
+++ b/erpnext/support/doctype/service_level_priority/service_level_priority.json
@@ -0,0 +1,87 @@
+{
+ "creation": "2019-05-04 05:54:03.658991",
+ "doctype": "DocType",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "field_order": [
+  "priority",
+  "cb_01",
+  "default_priority",
+  "sb_00",
+  "response_time",
+  "response_time_period",
+  "cb_00",
+  "resolution_time",
+  "resolution_time_period"
+ ],
+ "fields": [
+  {
+   "columns": 2,
+   "fieldname": "priority",
+   "fieldtype": "Link",
+   "in_list_view": 1,
+   "label": "Priority",
+   "options": "Issue Priority"
+  },
+  {
+   "fieldname": "sb_00",
+   "fieldtype": "Section Break"
+  },
+  {
+   "columns": 1,
+   "fieldname": "response_time",
+   "fieldtype": "Int",
+   "in_list_view": 1,
+   "label": "Response Time"
+  },
+  {
+   "columns": 1,
+   "fieldname": "resolution_time",
+   "fieldtype": "Int",
+   "in_list_view": 1,
+   "label": "Resolution Time"
+  },
+  {
+   "fieldname": "cb_00",
+   "fieldtype": "Column Break"
+  },
+  {
+   "columns": 2,
+   "fieldname": "response_time_period",
+   "fieldtype": "Select",
+   "in_list_view": 1,
+   "label": "Response Time Period",
+   "options": "Hour\nDay\nWeek"
+  },
+  {
+   "columns": 2,
+   "fieldname": "resolution_time_period",
+   "fieldtype": "Select",
+   "in_list_view": 1,
+   "label": "Resolution Time Period",
+   "options": "Hour\nDay\nWeek"
+  },
+  {
+   "fieldname": "cb_01",
+   "fieldtype": "Column Break"
+  },
+  {
+   "default": "0",
+   "fieldname": "default_priority",
+   "fieldtype": "Check",
+   "in_list_view": 1,
+   "label": "Default Priority"
+  }
+ ],
+ "istable": 1,
+ "modified": "2019-05-21 06:54:42.674377",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Service Level Priority",
+ "owner": "Administrator",
+ "permissions": [],
+ "quick_entry": 1,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_priority/service_level_priority.py b/erpnext/support/doctype/service_level_priority/service_level_priority.py
new file mode 100644
index 0000000..0c0fe4a
--- /dev/null
+++ b/erpnext/support/doctype/service_level_priority/service_level_priority.py
@@ -0,0 +1,10 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+# import frappe
+from frappe.model.document import Document
+
+class ServiceLevelPriority(Document):
+	pass
diff --git a/erpnext/support/web_form/issues/issues.json b/erpnext/support/web_form/issues/issues.json
index 6d89d11..652114f 100644
--- a/erpnext/support/web_form/issues/issues.json
+++ b/erpnext/support/web_form/issues/issues.json
@@ -1,111 +1,128 @@
 {
- "accept_payment": 0, 
- "allow_comments": 1, 
- "allow_delete": 1, 
- "allow_edit": 1, 
- "allow_incomplete": 0, 
- "allow_multiple": 1, 
- "allow_print": 0, 
- "amount": 0.0, 
- "amount_based_on_field": 0, 
- "breadcrumbs": "[{\"label\":_(\"Issues\"), \"route\":\"issues\"}]", 
- "creation": "2016-06-24 15:50:33.186483", 
- "doc_type": "Issue", 
- "docstatus": 0, 
- "doctype": "Web Form", 
- "idx": 0, 
- "introduction_text": "", 
- "is_standard": 1, 
- "login_required": 1, 
- "max_attachment_size": 0, 
- "modified": "2018-07-20 13:08:43.797886", 
- "modified_by": "Administrator", 
- "module": "Support", 
- "name": "issues", 
- "owner": "Administrator", 
- "published": 1, 
- "route": "issues", 
- "show_sidebar": 1, 
- "sidebar_items": [], 
- "success_message": "", 
- "success_url": "/issues", 
- "title": "Issue", 
+ "accept_payment": 0,
+ "allow_comments": 1,
+ "allow_delete": 1,
+ "allow_edit": 1,
+ "allow_incomplete": 0,
+ "allow_multiple": 1,
+ "allow_print": 0,
+ "amount": 0.0,
+ "amount_based_on_field": 0,
+ "breadcrumbs": "[{\"label\":_(\"Issues\"), \"route\":\"issues\"}]",
+ "creation": "2016-06-24 15:50:33.186483",
+ "doc_type": "Issue",
+ "docstatus": 0,
+ "doctype": "Web Form",
+ "idx": 0,
+ "introduction_text": "",
+ "is_standard": 1,
+ "login_required": 1,
+ "max_attachment_size": 0,
+ "modified": "2019-06-27 22:58:49.609672",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "issues",
+ "owner": "Administrator",
+ "published": 1,
+ "route": "issues",
+ "route_to_success_link": 0,
+ "show_attachments": 0,
+ "show_in_grid": 0,
+ "show_sidebar": 1,
+ "sidebar_items": [],
+ "success_message": "",
+ "success_url": "/issues",
+ "title": "Issue",
  "web_form_fields": [
   {
-   "fieldname": "subject", 
-   "fieldtype": "Data", 
-   "hidden": 0, 
-   "label": "Subject", 
-   "max_length": 0, 
-   "max_value": 0, 
-   "read_only": 0, 
-   "reqd": 1
-  }, 
+   "allow_read_on_all_link_options": 0,
+   "fieldname": "subject",
+   "fieldtype": "Data",
+   "hidden": 0,
+   "label": "Subject",
+   "max_length": 0,
+   "max_value": 0,
+   "read_only": 0,
+   "reqd": 1,
+   "show_in_filter": 0
+  },
   {
-   "default": "Open", 
-   "fieldname": "status", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "label": "Status", 
-   "max_length": 0, 
-   "max_value": 0, 
-   "options": "Open\nReplied\nHold\nClosed", 
-   "read_only": 1, 
-   "reqd": 0
-  }, 
+   "allow_read_on_all_link_options": 0,
+   "default": "Open",
+   "fieldname": "status",
+   "fieldtype": "Select",
+   "hidden": 0,
+   "label": "Status",
+   "max_length": 0,
+   "max_value": 0,
+   "options": "Open\nReplied\nHold\nClosed",
+   "read_only": 1,
+   "reqd": 0,
+   "show_in_filter": 0
+  },
   {
-   "fieldname": "customer", 
-   "fieldtype": "Data", 
-   "hidden": 0, 
-   "label": "Customer", 
-   "max_length": 0, 
-   "max_value": 0, 
-   "options": "Customer", 
-   "read_only": 1, 
-   "reqd": 0
-  }, 
+   "allow_read_on_all_link_options": 0,
+   "fieldname": "customer",
+   "fieldtype": "Data",
+   "hidden": 0,
+   "label": "Customer",
+   "max_length": 0,
+   "max_value": 0,
+   "options": "Customer",
+   "read_only": 1,
+   "reqd": 0,
+   "show_in_filter": 0
+  },
   {
-   "fieldname": "description", 
-   "fieldtype": "Text", 
-   "hidden": 0, 
-   "label": "Description", 
-   "max_length": 0, 
-   "max_value": 0, 
-   "read_only": 0, 
-   "reqd": 0
-  }, 
+   "allow_read_on_all_link_options": 0,
+   "fieldname": "description",
+   "fieldtype": "Text",
+   "hidden": 0,
+   "label": "Description",
+   "max_length": 0,
+   "max_value": 0,
+   "read_only": 0,
+   "reqd": 0,
+   "show_in_filter": 0
+  },
   {
-   "fieldname": "attachment", 
-   "fieldtype": "Attach", 
-   "hidden": 0, 
-   "label": "Attachment", 
-   "max_length": 0, 
-   "max_value": 0, 
-   "read_only": 0, 
-   "reqd": 0
-  }, 
+   "allow_read_on_all_link_options": 0,
+   "fieldname": "attachment",
+   "fieldtype": "Attach",
+   "hidden": 0,
+   "label": "Attachment",
+   "max_length": 0,
+   "max_value": 0,
+   "read_only": 0,
+   "reqd": 0,
+   "show_in_filter": 0
+  },
   {
-   "default": "Medium", 
-   "fieldname": "priority", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "label": "Priority", 
-   "max_length": 0, 
-   "max_value": 0, 
-   "options": "Low\nMedium\nHigh", 
-   "read_only": 0, 
-   "reqd": 1
-  }, 
+   "allow_read_on_all_link_options": 0,
+   "default": "Medium",
+   "fieldname": "priority",
+   "fieldtype": "Link",
+   "hidden": 0,
+   "label": "Priority",
+   "max_length": 0,
+   "max_value": 0,
+   "options": "Issue Priority",
+   "read_only": 0,
+   "reqd": 1,
+   "show_in_filter": 0
+  },
   {
-   "default": "1", 
-   "fieldname": "via_customer_portal", 
-   "fieldtype": "Check", 
-   "hidden": 1, 
-   "label": "Via Customer Portal", 
-   "max_length": 0, 
-   "max_value": 0, 
-   "read_only": 1, 
-   "reqd": 0
+   "allow_read_on_all_link_options": 0,
+   "default": "1",
+   "fieldname": "via_customer_portal",
+   "fieldtype": "Check",
+   "hidden": 1,
+   "label": "Via Customer Portal",
+   "max_length": 0,
+   "max_value": 0,
+   "read_only": 1,
+   "reqd": 0,
+   "show_in_filter": 0
   }
  ]
 }
\ No newline at end of file