Support Ticket - In response to fix
diff --git a/erpnext/support/doctype/support_ticket/support_ticket.py b/erpnext/support/doctype/support_ticket/support_ticket.py
index 2db784e..e6d9118 100644
--- a/erpnext/support/doctype/support_ticket/support_ticket.py
+++ b/erpnext/support/doctype/support_ticket/support_ticket.py
@@ -48,7 +48,13 @@
where parent = %s order by creation desc limit 1
""", self.doc.name)
- return '\n\n=== In response to ===\n\n' + tmp[0][0]
+ if not tmp:
+ tmp = webnotes.conn.sql("""
+ SELECT description from `tabSupport Ticket`
+ where name = %s
+ """, self.doc.name)
+
+ return '\n\n=== In response to ===\n\n' + tmp[0][0]
def make_response_record(self, response, from_email = None, content_type='text/plain'):
"""