trying to fix support ticket
diff --git a/erpnext/home/__init__.py b/erpnext/home/__init__.py
index 2cca85a..8118ea6 100644
--- a/erpnext/home/__init__.py
+++ b/erpnext/home/__init__.py
@@ -47,7 +47,7 @@
# Support
'Customer Issue': ['[%(status)s] %(description)s by %(customer_name)s', '#000080'],
'Maintenance Visit':['To %(customer_name)s', '#4169E1'],
- 'Support Ticket': ['[%(status)s] %(subject)s', '#000080'],
+ 'Support Ticket': ["[%(status)s] %(subject)s", '#000080'],
# Website
'Web Page': ['%(title)s', '#000080'],
diff --git a/erpnext/support/doctype/support_ticket/__init__.py b/erpnext/support/doctype/support_ticket/__init__.py
index ca27a61..2a6f33c 100644
--- a/erpnext/support/doctype/support_ticket/__init__.py
+++ b/erpnext/support/doctype/support_ticket/__init__.py
@@ -81,6 +81,7 @@
st.make_response_record(content, mail.mail['From'], content_type)
webnotes.conn.set(st.doc, 'status', 'Open')
update_feed(st.doc, 'on_update')
+ webnotes.conn.commit()
# extract attachments
self.save_attachments(st.doc, mail.attachments)
return
@@ -99,21 +100,22 @@
d.naming_series = (opts and opts[0] and opts[0][0] and opts[0][0].split("\n")[0]) or 'SUP'
try:
d.save(1)
+ except:
+ d.description = 'Unable to extract message'
+ d.save(1)
+ else:
# update feed
update_feed(d, 'on_update')
# send auto reply
self.send_auto_reply(d)
- except:
- d.description = 'Unable to extract message'
- d.save(1)
-
- else:
+ webnotes.conn.commit()
+
# extract attachments
self.save_attachments(d, mail.attachments)
-
+
def save_attachments(self, doc, attachment_list=[]):
"""
@@ -138,7 +140,7 @@
"""
Send auto reply to emails
"""
- signature = self.email_settings.support_signature
+ signature = self.email_settings.support_signature or ''
response = self.email_settings.support_autoreply or ("""
A new Ticket has been raised for your query. If you have any additional information, please
@@ -148,7 +150,7 @@
[This is an automatic response]
- """ + (signature or ''))
+ """ + signature)
from webnotes.utils.email_lib import sendmail