diff --git a/support/doctype/communication/communication.txt b/support/doctype/communication/communication.txt
index 09f83bb..ea45755 100644
--- a/support/doctype/communication/communication.txt
+++ b/support/doctype/communication/communication.txt
@@ -4,7 +4,7 @@
   "docstatus": 0, 
   "creation": "2012-11-14 12:25:16", 
   "modified_by": "Administrator", 
-  "modified": "2012-11-26 11:17:28"
+  "modified": "2012-11-26 12:41:59"
  }, 
  {
   "autoname": "naming_series:", 
@@ -12,7 +12,7 @@
   "name": "__common__", 
   "doctype": "DocType", 
   "module": "Support", 
-  "in_dialog": 1, 
+  "in_dialog": 0, 
   "document_type": "Master", 
   "description": "Keep a track of all communications"
  }, 
diff --git a/support/doctype/support_ticket/support_ticket.py b/support/doctype/support_ticket/support_ticket.py
index 43c6508..e8189f9 100644
--- a/support/doctype/support_ticket/support_ticket.py
+++ b/support/doctype/support_ticket/support_ticket.py
@@ -106,22 +106,40 @@
 		d.subject = self.doc.subject
 		d.email_address = from_email or webnotes.user.name
 		email_addr = email.utils.parseaddr(d.email_address)[1]
-		d.contact = webnotes.conn.get_value("Contact", {"email_id": email_addr}, "name") or None
-		d.lead = webnotes.conn.get_value("Lead", {"email_id": email_addr}, "name") or None
+		self.set_lead_and_contact(d)
 		d.support_ticket = self.doc.name
 		d.content = response
 		d.communication_medium = "Email"
 		d.save(1)
-		
-		if not d.lead and not d.contact:
-			self.make_lead(d, email_addr[0])
 	
+	def set_lead_and_contact(self, d):
+		# set contact
+		if self.doc.contact:
+			d.contact = self.doc.contact
+		else:
+			d.contact = webnotes.conn.get_value("Contact", {"email_id": email_addr}, "name") or None
+			if d.contact:
+				webnotes.conn.set(self.doc, "contact", d.contact)
+
+		if self.doc.lead:
+			d.lead = self.doc.lead
+		else:
+			d.lead = webnotes.conn.get_value("Lead", {"email_id": email_addr}, "name") or None
+			if d.lead:
+				webnotes.conn.set(self.doc, "lead", d.lead)
+
+		# not linked to any lead / contact, create new lead
+		if not d.lead and not d.contact:
+			d.lead = self.make_lead(d, email_addr[0])
+			webnotes.conn.set(self.doc, "lead", d.lead)
+		
 	def make_lead(self, d, real_name):
 		d = webnotes.doc("Lead")
 		d.lead_name = real_name or d.email_address
 		d.email_id = d.email_address
 		d.source = "Email"
 		d.save(1)
+		return d.name
 	
 	def close_ticket(self):
 		webnotes.conn.set(self.doc,'status','Closed')
diff --git a/support/doctype/support_ticket/support_ticket.txt b/support/doctype/support_ticket/support_ticket.txt
index c820bc6..8259954 100644
--- a/support/doctype/support_ticket/support_ticket.txt
+++ b/support/doctype/support_ticket/support_ticket.txt
@@ -4,7 +4,7 @@
   "docstatus": 0, 
   "creation": "2012-11-02 17:17:05", 
   "modified_by": "Administrator", 
-  "modified": "2012-11-26 11:17:10"
+  "modified": "2012-11-26 12:54:25"
  }, 
  {
   "autoname": "naming_series:", 
@@ -139,6 +139,22 @@
   "permlevel": 1
  }, 
  {
+  "doctype": "DocField", 
+  "label": "Lead", 
+  "options": "Lead", 
+  "fieldname": "lead", 
+  "fieldtype": "Link", 
+  "permlevel": 0
+ }, 
+ {
+  "doctype": "DocField", 
+  "label": "Contact", 
+  "options": "Contact", 
+  "fieldname": "contact", 
+  "fieldtype": "Link", 
+  "permlevel": 0
+ }, 
+ {
   "print_hide": 1, 
   "oldfieldtype": "Link", 
   "colour": "White:FFF", 
@@ -167,36 +183,6 @@
   "in_filter": 1
  }, 
  {
-  "doctype": "DocField", 
-  "label": "Address", 
-  "fieldname": "address_display", 
-  "fieldtype": "Small Text", 
-  "permlevel": 2
- }, 
- {
-  "doctype": "DocField", 
-  "label": "Contact Name", 
-  "fieldname": "contact_display", 
-  "fieldtype": "Data", 
-  "permlevel": 2
- }, 
- {
-  "doctype": "DocField", 
-  "label": "Mobile No", 
-  "fieldname": "contact_mobile", 
-  "fieldtype": "Data", 
-  "permlevel": 2
- }, 
- {
-  "oldfieldtype": "Data", 
-  "doctype": "DocField", 
-  "label": "Contact Email", 
-  "oldfieldname": "contact_no", 
-  "fieldname": "contact_email", 
-  "fieldtype": "Data", 
-  "permlevel": 2
- }, 
- {
   "default": "Today", 
   "oldfieldtype": "Date", 
   "doctype": "DocField", 
@@ -226,27 +212,13 @@
   "permlevel": 1
  }, 
  {
-  "depends_on": "eval:!doc.__islocal", 
-  "search_index": 1, 
-  "colour": "White:FFF", 
-  "doctype": "DocField", 
-  "label": "Allocated To", 
-  "oldfieldname": "allocated_to", 
-  "permlevel": 1, 
-  "fieldname": "allocated_to", 
-  "fieldtype": "Link", 
-  "oldfieldtype": "Link", 
-  "options": "Profile", 
-  "in_filter": 1
- }, 
- {
   "no_copy": 1, 
   "oldfieldtype": "Text", 
   "doctype": "DocField", 
   "label": "Resolution Details", 
   "oldfieldname": "resolution_details", 
   "fieldname": "resolution_details", 
-  "fieldtype": "Text", 
+  "fieldtype": "Small Text", 
   "depends_on": "eval:!doc.__islocal", 
   "permlevel": 1
  },