compose support ticket reply using markdown
diff --git a/home/page/latest_updates/latest_updates.js b/home/page/latest_updates/latest_updates.js
index a99185c..dfd6c10 100644
--- a/home/page/latest_updates/latest_updates.js
+++ b/home/page/latest_updates/latest_updates.js
@@ -1,4 +1,7 @@
erpnext.updates = [
+ ["22nd November 2012", [
+ "Support Ticket: Compose a reply using Markdown",
+ ]],
["21st November 2012", [
"Tree Report: Added missing expand / collapse buttons.",
"List View: Do not show restricted records, as defined in Permission Manager.",
@@ -6,7 +9,7 @@
"Customer Link Field: Show only ID in auto-suggest \
if ID created using Customer Name (as defined in Global Defaults)",
"Letter Head: Fixed bug causing cursor position to reset in Content",
- ],
+ ]],
["20th November 2012", [
"Auto-suggest: Show main label in bold",
"Data Import Tool: Fixed #Name error faced by MS Excel users in import template",
diff --git a/support/doctype/support_ticket/support_ticket.py b/support/doctype/support_ticket/support_ticket.py
index dde4fd2..3968618 100644
--- a/support/doctype/support_ticket/support_ticket.py
+++ b/support/doctype/support_ticket/support_ticket.py
@@ -36,16 +36,19 @@
if not self.doc.new_response:
webnotes.msgprint("Please write something as a response", raise_exception=1)
+ import markdown2
+ self.doc.new_response = markdown2.markdown(self.doc.new_response)
+
subject = '[' + self.doc.name + '] ' + (self.doc.subject or 'No Subject Specified')
- response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
+ response = self.doc.new_response + '<p>[Please do not change the subject while responding.]</p>'
# add last response to new response
response += self.last_response()
signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
if signature:
- response += '\n\n' + signature
+ response += '<p>' + signature + '</p>'
from webnotes.utils.email_lib import sendmail