diff --git a/erpnext/config/support.py b/erpnext/config/support.py
index 0301bb3..36b4214 100644
--- a/erpnext/config/support.py
+++ b/erpnext/config/support.py
@@ -97,4 +97,15 @@
 				},
 			]
 		},
+		{
+			"label": _("Settings"),
+			"icon": "fa fa-list",
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Support Settings",
+					"label": _("Support Settings"),
+				},
+			]
+		},
 	]
\ No newline at end of file
diff --git a/erpnext/selling/doctype/customer/customer_dashboard.py b/erpnext/selling/doctype/customer/customer_dashboard.py
index 87ca6a7..8e790bf 100644
--- a/erpnext/selling/doctype/customer/customer_dashboard.py
+++ b/erpnext/selling/doctype/customer/customer_dashboard.py
@@ -26,10 +26,6 @@
 				'items': ['Sales Order', 'Delivery Note', 'Sales Invoice']
 			},
 			{
-				'label': _('Service Level Agreement'),
-				'items': ['Service Level Agreement']
-			},
-			{
 				'label': _('Payments'),
 				'items': ['Payment Entry']
 			},
diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index 1a272d1..9d93f37 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -129,8 +129,15 @@
 function set_time_to_resolve_and_response(frm) {
 	frm.dashboard.clear_headline();
 
-	var time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
-	var time_to_resolve = get_time_left(frm.doc.resolution_by, frm.doc.agreement_fulfilled);
+	var time_to_respond = get_status(frm.doc.response_by_variance);
+	if (!frm.doc.first_responded_on && frm.doc.agreement_fulfilled === "Ongoing") {
+		time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
+	}
+
+	var time_to_resolve = get_status(frm.doc.resolution_by_variance);
+	if (!frm.doc.resolution_date && frm.doc.agreement_fulfilled === "Ongoing") {
+		time_to_resolve = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
+	}
 
 	frm.dashboard.set_headline_alert(
 		'<div class="row">' +
@@ -146,7 +153,15 @@
 
 function get_time_left(timestamp, agreement_fulfilled) {
 	const diff = moment(timestamp).diff(moment());
-	const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : moment(0, 'seconds').format('HH:mm');
-	let indicator = (diff_display == '00:00' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
+	const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : "Failed";
+	let indicator = (diff_display == 'Failed' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
 	return {"diff_display": diff_display, "indicator": indicator};
 }
+
+function get_status(variance) {
+	if (variance > 0) {
+		return {"diff_display": "Fulfilled", "indicator": "green"};
+	} else {
+		return {"diff_display": "Failed", "indicator": "red"};
+	}
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index b7c4166..72153dc 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -113,6 +113,7 @@
    "search_index": 1
   },
   {
+   "default": "Medium",
    "fieldname": "priority",
    "fieldtype": "Link",
    "in_standard_filter": 1,
@@ -143,7 +144,6 @@
   },
   {
    "collapsible": 1,
-   "depends_on": "eval: doc.service_level_agreement",
    "fieldname": "service_level_section",
    "fieldtype": "Section Break",
    "label": "Service Level"
@@ -314,6 +314,7 @@
   },
   {
    "default": "Ongoing",
+   "depends_on": "eval: doc.service_level_agreement",
    "fieldname": "agreement_fulfilled",
    "fieldtype": "Select",
    "label": "Service Level Agreement Fulfilled",
@@ -321,6 +322,7 @@
    "read_only": 1
   },
   {
+   "depends_on": "eval: doc.service_level_agreement",
    "description": "in hours",
    "fieldname": "response_by_variance",
    "fieldtype": "Float",
@@ -328,6 +330,7 @@
    "read_only": 1
   },
   {
+   "depends_on": "eval: doc.service_level_agreement",
    "description": "in hours",
    "fieldname": "resolution_by_variance",
    "fieldtype": "Float",
@@ -337,7 +340,7 @@
  ],
  "icon": "fa fa-ticket",
  "idx": 7,
- "modified": "2019-06-27 15:19:00.771333",
+ "modified": "2019-06-30 13:19:38.215525",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Issue",
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index ad1c263..226676f 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -92,7 +92,6 @@
 			self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()), 2)
 
 		self.agreement_fulfilled = "Fulfilled" if self.response_by_variance > 0 and self.resolution_by_variance > 0 else "Failed"
-		self.save(ignore_permissions=True)
 
 	def create_communication(self):
 		communication = frappe.new_doc("Communication")
@@ -118,6 +117,17 @@
 
 		replicated_issue = deepcopy(self)
 		replicated_issue.subject = subject
+		replicated_issue.creation = now_datetime()
+
+		# Reset SLA
+		if replicated_issue.service_level_agreement:
+			replicated_issue.service_level_agreement = None
+			replicated_issue.agreement_fulfilled = "Ongoing"
+			replicated_issue.response_by = None
+			replicated_issue.response_by_variance = None
+			replicated_issue.resolution_by = None
+			replicated_issue.resolution_by_variance = None
+
 		frappe.get_doc(replicated_issue).insert()
 
 		# Replicate linked Communications
@@ -136,7 +146,8 @@
 		return replicated_issue.name
 
 	def before_insert(self):
-		self.set_response_and_resolution_time()
+		if frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+			self.set_response_and_resolution_time()
 
 	def set_response_and_resolution_time(self, priority=None, service_level_agreement=None):
 		service_level_agreement = get_active_service_level_agreement_for(priority=priority,
@@ -171,13 +182,16 @@
 		self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()))
 
 	def change_service_level_agreement_and_priority(self):
-		if not self.priority == frappe.db.get_value("Issue", self.name, "priority"):
-			self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
-			frappe.msgprint("Priority has been updated.")
+		if self.service_level_agreement and frappe.db.exists("Issue", self.name) and \
+			frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
 
-		if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"):
-			self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
-			frappe.msgprint("Service Level Agreement has been updated.")
+			if not self.priority == frappe.db.get_value("Issue", self.name, "priority"):
+				self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
+				frappe.msgprint(_("Priority has been changed to {0}.").format(self.priority))
+
+			if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"):
+				self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
+				frappe.msgprint(_("Service Level Agreement has been changed to {0}.").format(self.service_level_agreement))
 
 def get_expected_time_for(parameter, service_level, start_date_time):
 	current_date_time = start_date_time
diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py
index 75d70b1..eb1736e 100644
--- a/erpnext/support/doctype/issue/test_issue.py
+++ b/erpnext/support/doctype/issue/test_issue.py
@@ -11,6 +11,7 @@
 
 class TestIssue(unittest.TestCase):
 	def test_response_time_and_resolution_time_based_on_different_sla(self):
+		frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1)
 		create_service_level_agreements_for_issues()
 
 		creation = datetime.datetime(2019, 3, 4, 12, 0)
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
index f91a80c..9a83ca7 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
@@ -5,6 +5,7 @@
  "editable_grid": 1,
  "engine": "InnoDB",
  "field_order": [
+  "enable",
   "service_level",
   "default_service_level_agreement",
   "holiday_list",
@@ -149,9 +150,15 @@
    "in_standard_filter": 1,
    "label": "Entity Type",
    "options": "\nCustomer\nCustomer Group\nTerritory"
+  },
+  {
+   "default": "1",
+   "fieldname": "enable",
+   "fieldtype": "Check",
+   "label": "Enable"
   }
  ],
- "modified": "2019-06-20 18:04:14.293378",
+ "modified": "2019-07-09 17:22:16.402939",
  "modified_by": "Administrator",
  "module": "Support",
  "name": "Service Level Agreement",
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
index 82c0ffb..a399c58 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -6,19 +6,23 @@
 import frappe
 from frappe.model.document import Document
 from frappe import _
+from frappe.utils import getdate
 
 class ServiceLevelAgreement(Document):
 
 	def validate(self):
+		if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+			frappe.throw(_("Service Level Agreement tracking is not enabled."))
+
 		if self.default_service_level_agreement:
 			if frappe.db.exists("Service Level Agreement", {"default_service_level_agreement": "1", "name": ["!=", self.name]}):
 				frappe.throw(_("A Default Service Level Agreement already exists."))
 		else:
 			if self.start_date and self.end_date:
-				if self.start_date >= self.end_date:
+				if getdate(self.start_date) >= getdate(self.end_date):
 					frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
 
-				if self.end_date < frappe.utils.getdate():
+				if getdate(self.end_date) < getdate(frappe.utils.getdate()):
 					frappe.throw(_("End Date of Agreement can't be less than today."))
 
 		if self.entity_type and self.entity:
@@ -44,12 +48,16 @@
 
 	for service_level_agreement in service_level_agreements:
 		doc = frappe.get_doc("Service Level Agreement", service_level_agreement.name)
-		if doc.end_date and doc.end_date < frappe.utils.getdate():
+		if doc.end_date and getdate(doc.end_date) < getdate(frappe.utils.getdate()):
 			frappe.db.set_value("Service Level Agreement", service_level_agreement.name, "active", 0)
 
 def get_active_service_level_agreement_for(priority, customer=None, service_level_agreement=None):
+	if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+		return
+
 	filters = [
 		["Service Level Agreement", "active", "=", 1],
+		["Service Level Agreement", "enable", "=", 1]
 	]
 
 	if priority:
@@ -80,6 +88,14 @@
 
 @frappe.whitelist()
 def get_service_level_agreement_filters(name, customer=None):
+	if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+		return
+
+	filters = [
+		["Service Level Agreement", "active", "=", 1],
+		["Service Level Agreement", "enable", "=", 1]
+	]
+
 	if not customer:
 		or_filters = [
 			["Service Level Agreement", "default_service_level_agreement", "=", 1]
@@ -93,5 +109,5 @@
 
 	return {
 		"priority": [priority.priority for priority in frappe.get_list("Service Level Priority", filters={"parent": name}, fields=["priority"])],
-		"service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", or_filters=or_filters)]
+		"service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", filters=filters, or_filters=or_filters)]
 	}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
index 6aa5394..68b82d1 100644
--- a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
@@ -10,6 +10,8 @@
 class TestServiceLevelAgreement(unittest.TestCase):
 
 	def test_service_level_agreement(self):
+		frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1)
+
 		create_service_level_for_sla()
 
 		# Default Service Level Agreement
diff --git a/erpnext/support/doctype/support_settings/support_settings.json b/erpnext/support/doctype/support_settings/support_settings.json
index 2b79107..2dced15 100644
--- a/erpnext/support/doctype/support_settings/support_settings.json
+++ b/erpnext/support/doctype/support_settings/support_settings.json
@@ -1,560 +1,145 @@
 {
- "allow_copy": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
- "beta": 0,
  "creation": "2017-02-17 13:07:35.686409",
- "custom": 0,
- "docstatus": 0,
  "doctype": "DocType",
- "document_type": "",
  "editable_grid": 1,
  "engine": "InnoDB",
+ "field_order": [
+  "sb_00",
+  "track_service_level_agreement",
+  "issues_sb",
+  "close_issue_after_days",
+  "portal_sb",
+  "get_started_sections",
+  "show_latest_forum_posts",
+  "forum_sb",
+  "forum_url",
+  "get_latest_query",
+  "response_key_list",
+  "column_break_10",
+  "post_title_key",
+  "post_description_key",
+  "post_route_key",
+  "post_route_string",
+  "search_apis_sb",
+  "search_apis"
+ ],
  "fields": [
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "issues_sb",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Issues",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Issues"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "default": "7",
    "description": "Auto close Issue after 7 days",
    "fieldname": "close_issue_after_days",
    "fieldtype": "Int",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Close Issue After Days",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Close Issue After Days"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "portal_sb",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Support Portal",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Support Portal"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "get_started_sections",
    "fieldtype": "Code",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Get Started Sections",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Get Started Sections"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
+   "default": "0",
    "fieldname": "show_latest_forum_posts",
    "fieldtype": "Check",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Show Latest Forum Posts",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Show Latest Forum Posts"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "depends_on": "show_latest_forum_posts",
    "fieldname": "forum_sb",
    "fieldtype": "Section Break",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Forum Posts",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Forum Posts"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "forum_url",
    "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Forum URL",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
-   "unique": 0
+   "label": "Forum URL"
   },
   {
-   "allow_bulk_edit": 0,
-   "allow_on_submit": 0,
-   "bold": 0,
-   "collapsible": 0,
-   "columns": 0,
    "fieldname": "get_latest_query",
    "fieldtype": "Data",
-   "hidden": 0,
-   "ignore_user_permissions": 0,
-   "ignore_xss_filter": 0,
-   "in_filter": 0,
-   "in_global_search": 0,
-   "in_list_view": 0,
-   "in_standard_filter": 0,
-   "label": "Get Latest Query",
-   "length": 0,
-   "no_copy": 0,
-   "permlevel": 0,
-   "precision": "",
-   "print_hide": 0,
-   "print_hide_if_no_value": 0,
-   "read_only": 0,
-   "remember_last_selected_value": 0,
-   "report_hide": 0,
-   "reqd": 0,
-   "search_index": 0,
-   "set_only_once": 0,
-   "translatable": 0,
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\ No newline at end of file