Merge branch 'develop' of https://github.com/frappe/erpnext into sla_fix
diff --git a/erpnext/config/hr.py b/erpnext/config/hr.py
index 0f009b8..342cc6e 100644
--- a/erpnext/config/hr.py
+++ b/erpnext/config/hr.py
@@ -20,6 +20,11 @@
},
{
"type": "doctype",
+ "name": "Employee Group",
+ "dependencies": ["Employee"]
+ },
+ {
+ "type": "doctype",
"name": "Attendance",
"onboard": 1,
"dependencies": ["Employee"]
diff --git a/erpnext/config/support.py b/erpnext/config/support.py
index c19dd42..f5d35cc 100644
--- a/erpnext/config/support.py
+++ b/erpnext/config/support.py
@@ -40,11 +40,6 @@
"items": [
{
"type": "doctype",
- "name": "Employee Group",
- "description": _("Support Team."),
- },
- {
- "type": "doctype",
"name": "Service Level",
"description": _("Service Level."),
},
diff --git a/erpnext/patches/v12_0/move_parameters_to_priority.py b/erpnext/patches/v12_0/move_parameters_to_priority.py
new file mode 100644
index 0000000..395d225
--- /dev/null
+++ b/erpnext/patches/v12_0/move_parameters_to_priority.py
@@ -0,0 +1,62 @@
+# Copyright (c) 2017, Frappe and Contributors
+# License: GNU General Public License v3. See license.txt
+
+from __future__ import unicode_literals
+import frappe
+
+def execute():
+ service_levels = frappe.get_list("Service Level")
+ for service_level in service_levels:
+ doc = frappe.get_doc("Service Level", service_level.name)
+ doc.append("priority",
+ {
+ "priority": "Low",
+ "response_time": doc.response_time,
+ "response_time_period": doc.resolution_time_period,
+ "resolution_time": doc.resolution_time,
+ "resolution_time_period": doc.resolution_time_period,
+ },
+ {
+ "priority": "Medium",
+ "response_time": doc.response_time,
+ "response_time_period": doc.resolution_time_period,
+ "resolution_time": doc.resolution_time,
+ "resolution_time_period": doc.resolution_time_period,
+ },
+ {
+ "priority": "High",
+ "response_time": doc.response_time,
+ "response_time_period": doc.resolution_time_period,
+ "resolution_time": doc.resolution_time,
+ "resolution_time_period": doc.resolution_time_period,
+ }
+ )
+ doc.save(ignore_permissions=True)
+
+ service_level_agreements = frappe.get_list("Service Level Agreement")
+ for service_level_agreement in service_level_agreements:
+ doc = frappe.get_doc("Service Level Agreement", service_level_agreement.name)
+ doc.append("priority",
+ {
+ "priority": "Low",
+ "response_time": doc.response_time,
+ "response_time_period": doc.resolution_time_period,
+ "resolution_time": doc.resolution_time,
+ "resolution_time_period": doc.resolution_time_period,
+ },
+ {
+ "priority": "Medium",
+ "response_time": doc.response_time,
+ "response_time_period": doc.resolution_time_period,
+ "resolution_time": doc.resolution_time,
+ "resolution_time_period": doc.resolution_time_period,
+ },
+ {
+ "priority": "High",
+ "response_time": doc.response_time,
+ "response_time_period": doc.resolution_time_period,
+ "resolution_time": doc.resolution_time,
+ "resolution_time_period": doc.resolution_time_period,
+ }
+ )
+ doc.save(ignore_permissions=True)
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index 97b34e9..d31ae4a 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -1,12 +1,13 @@
frappe.ui.form.on("Issue", {
onload: function(frm) {
frm.email_field = "raised_by";
- if (frm.doc.service_level_agreement) {
- set_time_to_resolve_and_response(frm);
- }
},
refresh: function (frm) {
+ if (frm.doc.service_level_agreement) {
+ set_time_to_resolve_and_response(frm);
+ }
+
if (frm.doc.status !== "Closed") {
frm.add_custom_button(__("Close"), function () {
frm.set_value("status", "Closed");
@@ -27,6 +28,16 @@
}
},
+ priority: function(frm) {
+ if (frm.doc.service_level_agreement) {
+ frm.call('change_sla_priority', {
+ "priority": frm.doc.priority
+ }).then(() => {
+ frm.refresh()
+ });
+ }
+ },
+
timeline_refresh: function(frm) {
// create button for "Help Article"
if(frappe.model.can_create('Help Article')) {
@@ -81,36 +92,30 @@
});
function set_time_to_resolve_and_response(frm) {
+ frm.dashboard.clear_headline();
- const customer = frm.fields_dict['customer'].$wrapper;
- const email_account = frm.fields_dict['email_account'].$wrapper;
+ var time_to_respond = get_time_left(frm.doc.response_by);
+ var time_to_resolve = get_time_left(frm.doc.resolution_by);
- const time_to_respond = $(get_time_left_element(__('Time To Respond'), frm.doc.response_by));
- const time_to_resolve = $(get_time_left_element(__('Time To Resolve'), frm.doc.resolution_by));
-
- time_to_respond.insertAfter(customer);
- time_to_resolve.insertAfter(email_account);
-}
-
-function get_time_left_element(label, timestamp) {
- $('.'+ frappe.scrub(label) +'').remove();
- return `
- <div class="frappe-control input-max-width `+ frappe.scrub(label) +`" data-field_name="`+ frappe.scrub(label) +`">
- <div class="form-group">
- <div class="clearfix">
- <label class="control-label" style="padding-right: 0px;">
- ${label}
- </label>
- </div>
- <div class="control-input-wrapper">
- <div class="control-value like-disabled-input">${get_time_left(timestamp)}</div>
- </div>
- </div>
- </div>
- `;
+ frm.dashboard.set_headline_alert(
+ '<div class="row">' +
+ '<div class="col-xs-6">' +
+ '<span class="indicator whitespace-nowrap '+ time_to_respond.indicator +'"><span class="hidden-xs">Time to Respond: '+ time_to_respond.diff_display +'</span></span> ' +
+ '</div>' +
+ '<div class="col-xs-6">' +
+ '<span class="indicator whitespace-nowrap '+ time_to_resolve.indicator +'"><span class="hidden-xs">Time to Resolve: '+ time_to_resolve.diff_display +'</span></span> ' +
+ '</div>' +
+ '</div>'
+ );
}
function get_time_left(timestamp) {
const diff = moment(timestamp).diff(moment());
- return diff >= 44500 ? moment.duration(diff).humanize() : 0;
+ const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : moment(0, 'seconds').format('HH:mm');
+ var indicator = "green";
+ if (diff_display == '00:00') {
+ indicator = "red";
+ }
+ return {"diff_display": diff_display,
+ "indicator": indicator};
}
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index 91b718e..9639702 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -1,1309 +1,348 @@
{
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 1,
- "allow_rename": 1,
- "autoname": "naming_series:",
- "beta": 0,
- "creation": "2013-02-01 10:36:25",
- "custom": 0,
- "docstatus": 0,
- "doctype": "DocType",
- "document_type": "Setup",
- "editable_grid": 0,
- "engine": "InnoDB",
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "naming_series:",
+ "creation": "2013-02-01 10:36:25",
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "engine": "InnoDB",
+ "field_order": [
+ "subject_section",
+ "naming_series",
+ "subject",
+ "customer",
+ "raised_by",
+ "cb00",
+ "status",
+ "priority",
+ "issue_type",
+ "sb_details",
+ "description",
+ "service_level_section",
+ "service_level_agreement",
+ "response_by",
+ "cb",
+ "agreement_status",
+ "resolution_by",
+ "response",
+ "mins_to_first_response",
+ "first_responded_on",
+ "additional_info",
+ "lead",
+ "contact",
+ "email_account",
+ "column_break_16",
+ "customer_name",
+ "project",
+ "company",
+ "section_break_19",
+ "resolution_details",
+ "column_break1",
+ "opening_date",
+ "opening_time",
+ "resolution_date",
+ "content_type",
+ "attachment",
+ "via_customer_portal"
+ ],
"fields": [
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "subject_section",
- "fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Subject",
- "length": 0,
- "no_copy": 0,
- "options": "fa fa-flag",
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "subject_section",
+ "fieldtype": "Section Break",
+ "label": "Subject",
+ "options": "fa fa-flag"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "default": "",
- "fetch_if_empty": 0,
- "fieldname": "naming_series",
- "fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Series",
- "length": 0,
- "no_copy": 1,
- "options": "ISS-.YYYY.-",
- "permlevel": 0,
- "print_hide": 1,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 1,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "naming_series",
+ "fieldtype": "Select",
+ "label": "Series",
+ "no_copy": 1,
+ "options": "ISS-.YYYY.-",
+ "print_hide": 1,
+ "set_only_once": 1
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 1,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "subject",
- "fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 1,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Subject",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "bold": 1,
+ "fieldname": "subject",
+ "fieldtype": "Data",
+ "in_global_search": 1,
+ "label": "Subject",
+ "reqd": 1
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "customer",
- "fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 1,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Customer",
- "length": 0,
- "no_copy": 0,
- "oldfieldname": "customer",
- "oldfieldtype": "Link",
- "options": "Customer",
- "permlevel": 0,
- "print_hide": 1,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 1,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "customer",
+ "fieldtype": "Link",
+ "in_global_search": 1,
+ "label": "Customer",
+ "oldfieldname": "customer",
+ "oldfieldtype": "Link",
+ "options": "Customer",
+ "print_hide": 1,
+ "search_index": 1
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 1,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "eval:doc.__islocal",
- "fetch_if_empty": 0,
- "fieldname": "raised_by",
- "fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 1,
- "in_list_view": 1,
- "in_standard_filter": 0,
- "label": "Raised By (Email)",
- "length": 0,
- "no_copy": 0,
- "oldfieldname": "raised_by",
- "oldfieldtype": "Data",
- "options": "Email",
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "bold": 1,
+ "depends_on": "eval:doc.__islocal",
+ "fieldname": "raised_by",
+ "fieldtype": "Data",
+ "in_global_search": 1,
+ "in_list_view": 1,
+ "label": "Raised By (Email)",
+ "oldfieldname": "raised_by",
+ "oldfieldtype": "Data",
+ "options": "Email"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "cb00",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "cb00",
+ "fieldtype": "Column Break"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "default": "Open",
- "fetch_if_empty": 0,
- "fieldname": "status",
- "fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 1,
- "in_standard_filter": 1,
- "label": "Status",
- "length": 0,
- "no_copy": 1,
- "oldfieldname": "status",
- "oldfieldtype": "Select",
- "options": "Open\nReplied\nHold\nClosed",
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 1,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "default": "Open",
+ "fieldname": "status",
+ "fieldtype": "Select",
+ "in_list_view": 1,
+ "in_standard_filter": 1,
+ "label": "Status",
+ "no_copy": 1,
+ "oldfieldname": "status",
+ "oldfieldtype": "Select",
+ "options": "Open\nReplied\nHold\nClosed",
+ "search_index": 1
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "default": "Medium",
- "depends_on": "",
- "fetch_if_empty": 0,
- "fieldname": "priority",
- "fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 1,
- "label": "Priority",
- "length": 0,
- "no_copy": 0,
- "options": "Low\nMedium\nHigh",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "default": "Medium",
+ "fieldname": "priority",
+ "fieldtype": "Select",
+ "in_standard_filter": 1,
+ "label": "Priority",
+ "options": "Low\nMedium\nHigh"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "issue_type",
- "fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Issue Type",
- "length": 0,
- "no_copy": 0,
- "options": "Issue Type",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "issue_type",
+ "fieldtype": "Link",
+ "label": "Issue Type",
+ "options": "Issue Type"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 1,
- "collapsible_depends_on": "eval:doc.status!=\"Closed\"",
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "sb_details",
- "fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Details",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "collapsible": 1,
+ "collapsible_depends_on": "eval:doc.status!=\"Closed\"",
+ "fieldname": "sb_details",
+ "fieldtype": "Section Break",
+ "label": "Details"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 1,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "",
- "fetch_if_empty": 0,
- "fieldname": "description",
- "fieldtype": "Text Editor",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 1,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Description",
- "length": 0,
- "no_copy": 0,
- "oldfieldname": "problem_description",
- "oldfieldtype": "Text",
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "bold": 1,
+ "fieldname": "description",
+ "fieldtype": "Text Editor",
+ "in_global_search": 1,
+ "label": "Description",
+ "oldfieldname": "problem_description",
+ "oldfieldtype": "Text"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 1,
- "columns": 0,
- "depends_on": "eval: doc.service_level_agreement",
- "fetch_if_empty": 0,
- "fieldname": "service_level_section",
- "fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Service Level",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
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- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "opening_time",
- "fieldtype": "Time",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Opening Time",
- "length": 0,
- "no_copy": 1,
- "oldfieldname": "opening_time",
- "oldfieldtype": "Time",
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "opening_time",
+ "fieldtype": "Time",
+ "label": "Opening Time",
+ "no_copy": 1,
+ "oldfieldname": "opening_time",
+ "oldfieldtype": "Time",
+ "read_only": 1
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "eval:!doc.__islocal",
- "fetch_if_empty": 0,
- "fieldname": "resolution_date",
- "fieldtype": "Datetime",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Resolution Date",
- "length": 0,
- "no_copy": 1,
- "oldfieldname": "resolution_date",
- "oldfieldtype": "Date",
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "depends_on": "eval:!doc.__islocal",
+ "fieldname": "resolution_date",
+ "fieldtype": "Datetime",
+ "label": "Resolution Date",
+ "no_copy": 1,
+ "oldfieldname": "resolution_date",
+ "oldfieldtype": "Date",
+ "read_only": 1
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "content_type",
- "fieldtype": "Data",
- "hidden": 1,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Content Type",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "content_type",
+ "fieldtype": "Data",
+ "hidden": 1,
+ "label": "Content Type"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "attachment",
- "fieldtype": "Attach",
- "hidden": 1,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Attachment",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
+ "fieldname": "attachment",
+ "fieldtype": "Attach",
+ "hidden": 1,
+ "label": "Attachment"
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "via_customer_portal",
- "fieldtype": "Check",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Via Customer Portal",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "fieldname": "via_customer_portal",
+ "fieldtype": "Check",
+ "label": "Via Customer Portal"
}
- ],
- "has_web_view": 0,
- "hide_toolbar": 0,
- "icon": "fa fa-ticket",
- "idx": 7,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-04-23 18:04:42.039620",
+ ],
+ "icon": "fa fa-ticket",
+ "idx": 7,
+ "modified": "2019-05-03 14:36:19.117560",
"modified_by": "Administrator",
- "module": "Support",
- "name": "Issue",
- "owner": "Administrator",
+ "module": "Support",
+ "name": "Issue",
+ "owner": "Administrator",
"permissions": [
{
- "amend": 0,
- "cancel": 0,
- "create": 1,
- "delete": 1,
- "email": 1,
- "export": 0,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
- "print": 1,
- "read": 1,
- "report": 1,
- "role": "Support Team",
- "set_user_permissions": 0,
- "share": 1,
- "submit": 0,
+ "create": 1,
+ "delete": 1,
+ "email": 1,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "Support Team",
+ "share": 1,
"write": 1
}
- ],
- "quick_entry": 1,
- "read_only": 0,
- "search_fields": "status,customer,subject,raised_by",
- "show_name_in_global_search": 0,
- "sort_order": "ASC",
- "timeline_field": "customer",
- "title_field": "subject",
- "track_changes": 0,
- "track_seen": 1,
- "track_views": 0
+ ],
+ "quick_entry": 1,
+ "search_fields": "status,customer,subject,raised_by",
+ "sort_order": "ASC",
+ "timeline_field": "customer",
+ "title_field": "subject",
+ "track_seen": 1
}
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index d626def..66eb55a 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -126,25 +126,34 @@
return replicated_issue.name
def before_insert(self):
- self.set_response_and_resolution_time()
+ self.set_response_and_resolution_time(priority=self.priority)
- def set_response_and_resolution_time(self):
- service_level_agreement = get_active_service_level_agreement_for(self.customer)
+ def set_response_and_resolution_time(self, priority=None):
+ service_level_agreement = get_active_service_level_agreement_for(self.customer, priority)
if service_level_agreement:
self.service_level_agreement = service_level_agreement.name
- self.priority = service_level_agreement.priority
-
- if not self.service_level_agreement: return
+ else:
+ return
service_level = frappe.get_doc("Service Level", service_level_agreement.service_level)
+ priority = service_level.get_service_level_priority(priority)
+ priority.update({
+ "support_and_resolution": service_level.support_and_resolution,
+ "holiday_list": service_level.holiday_list
+ })
if not self.creation:
self.creation = now_datetime()
start_date_time = get_datetime(self.creation)
- self.response_by = get_expected_time_for('response', service_level, start_date_time)
- self.resolution_by = get_expected_time_for('resolution', service_level, start_date_time)
+ self.response_by = get_expected_time_for(parameter='response', service_level=priority, start_date_time=start_date_time)
+ self.resolution_by = get_expected_time_for(parameter='resolution', service_level=priority, start_date_time=start_date_time)
+
+ @frappe.whitelist()
+ def change_sla_priority(self, priority):
+ self.set_response_and_resolution_time(priority=priority)
+ self.save(ignore_permissions=True)
def get_expected_time_for(parameter, service_level, start_date_time):
current_date_time = start_date_time
@@ -154,11 +163,11 @@
# lets assume response time is in days by default
if parameter == 'response':
- allotted_days = service_level.response_time
- time_period = service_level.response_time_period
+ allotted_days = service_level.get("response_time")
+ time_period = service_level.get("response_time_period")
elif parameter == 'resolution':
- allotted_days = service_level.resolution_time
- time_period = service_level.resolution_time_period
+ allotted_days = service_level.get("resolution_time")
+ time_period = service_level.get("resolution_time_period")
else:
frappe.throw(_("{0} parameter is invalid".format(parameter)))
@@ -172,13 +181,13 @@
expected_time_is_set = 1 if allotted_days == 0 and time_period in ['Day', 'Week'] else 0
support_days = {}
- for service in service_level.support_and_resolution:
+ for service in service_level.get("support_and_resolution"):
support_days[service.workday] = frappe._dict({
'start_time': service.start_time,
'end_time': service.end_time,
})
- holidays = get_holidays(service_level.holiday_list)
+ holidays = get_holidays(service_level.get("holiday_list"))
weekdays = get_weekdays()
while not expected_time_is_set:
@@ -248,14 +257,12 @@
for name in names:
set_status(name, status)
-
@frappe.whitelist()
def set_status(name, status):
st = frappe.get_doc("Issue", name)
st.status = status
st.save()
-
def auto_close_tickets():
"""Auto-close replied support tickets after 7 days"""
auto_close_after_days = frappe.db.get_value("Support Settings", "Support Settings", "close_issue_after_days") or 7
@@ -295,6 +302,7 @@
"doctype": "Task"
}
}, target_doc)
+
@frappe.whitelist()
def make_issue_from_communication(communication, ignore_communication_links=False):
""" raise a issue from email """
diff --git a/erpnext/support/doctype/service_level/service_level.json b/erpnext/support/doctype/service_level/service_level.json
index 2dd335e..fb4e747 100644
--- a/erpnext/support/doctype/service_level/service_level.json
+++ b/erpnext/support/doctype/service_level/service_level.json
@@ -1,488 +1,91 @@
{
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
"autoname": "field:service_level",
- "beta": 0,
"creation": "2018-11-19 12:44:30.407502",
- "custom": 0,
- "docstatus": 0,
"doctype": "DocType",
- "document_type": "",
"editable_grid": 1,
"engine": "InnoDB",
+ "field_order": [
+ "service_level",
+ "employee_group",
+ "column_break_2",
+ "holiday_list",
+ "response_and_resoution_time",
+ "priority",
+ "section_break_01",
+ "support_and_resolution"
+ ],
"fields": [
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "service_level",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
"in_list_view": 1,
- "in_standard_filter": 0,
"label": "Level",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
"reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
"unique": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "priority",
- "fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 1,
- "in_standard_filter": 0,
- "label": "Priority",
- "length": 0,
- "no_copy": 0,
- "options": "Low\nMedium\nHigh",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "column_break_2",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "fieldtype": "Column Break"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "holiday_list",
"fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
"in_list_view": 1,
- "in_standard_filter": 0,
"label": "Holiday List (ignored during SLA calculation)",
- "length": 0,
- "no_copy": 0,
"options": "Holiday List",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "reqd": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "employee_group",
"fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
"in_list_view": 1,
- "in_standard_filter": 0,
"label": "Employee Group",
- "length": 0,
- "no_copy": 0,
- "options": "Employee Group",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "options": "Employee Group"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "response_and_resoution_time",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Response and Resoution Time",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Response and Resoution Time"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "response_time",
- "fieldtype": "Int",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Response Time",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "",
- "fieldname": "resolution_time",
- "fieldtype": "Int",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Resolution Time",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "",
- "fieldname": "column_break_9",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "",
- "fieldname": "response_time_period",
- "fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Response Time Period",
- "length": 0,
- "no_copy": 0,
- "options": "Hour\nDay\nWeek",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "resolution_time_period",
- "fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Resolution Time Period",
- "length": 0,
- "no_copy": 0,
- "options": "Hour\nDay\nWeek",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "",
"fieldname": "section_break_01",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Support and Resolution",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Support and Resolution"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "support_and_resolution",
"fieldtype": "Table",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
"label": "Support and Resolution",
- "length": 0,
- "no_copy": 0,
"options": "Service Day",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "reqd": 1
+ },
+ {
+ "fieldname": "priority",
+ "fieldtype": "Table",
+ "label": "Priority",
+ "options": "Service Level Priority",
+ "reqd": 1
}
],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-03-04 12:55:53.215841",
+ "modified": "2019-05-04 13:08:33.381734",
"modified_by": "Administrator",
"module": "Support",
"name": "Service Level",
- "name_case": "",
"owner": "Administrator",
"permissions": [
{
- "amend": 0,
- "cancel": 0,
"create": 1,
"delete": 1,
"email": 1,
"export": 1,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
"print": 1,
"read": 1,
"report": 1,
"role": "System Manager",
- "set_user_permissions": 0,
"share": 1,
- "submit": 0,
"write": 1
}
],
- "quick_entry": 0,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
"sort_field": "modified",
- "sort_order": "DESC",
- "track_changes": 0,
- "track_seen": 0,
- "track_views": 0
+ "sort_order": "DESC"
}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/service_level.py b/erpnext/support/doctype/service_level/service_level.py
index 4b41e53..5389afb 100644
--- a/erpnext/support/doctype/service_level/service_level.py
+++ b/erpnext/support/doctype/service_level/service_level.py
@@ -12,35 +12,78 @@
class ServiceLevel(Document):
def validate(self):
+ self.check_priorities()
+ self.check_support_and_resolution()
+
+ def check_priorities(self):
+ priorities = []
+ for priority in self.priority:
+ priorities.append(priority.priority)
+
+ if not (priority.response_time or priority.resolution_time):
+ frappe.throw(_("Set Response Time and Resolution for Priority {0} at index {1}.".format(priority.priority, priority.idx)))
+
+ if priority.response_time_period == "Hour":
+ response = priority.response_time * 0.0416667
+ elif priority.response_time_period == "Day":
+ response = priority.response_time
+ elif priority.response_time_period == "Week":
+ response = priority.response_time * 7
+
+ if priority.resolution_time_period == "Hour":
+ resolution = priority.resolution_time * 0.0416667
+ elif priority.resolution_time_period == "Day":
+ resolution = priority.resolution_time
+ elif priority.resolution_time_period == "Week":
+ resolution = priority.resolution_time * 7
+
+ if response > resolution:
+ frappe.throw(_("Response Time for {0} at index {1} can't be greater than Resolution Time.".format(priority.priority, priority.idx)))
+
+ if not len(set(priorities)) == len(priorities):
+ repeated_priority = get_repeated(priorities)
+ frappe.throw(_("Priority {0} has been repeated twice.".format(repeated_priority)))
+
+ # Check if values for all the priority options is set
+ priority_count = ([field.options for field in frappe.get_meta("Service Level Priority").fields if field.fieldname=='priority'][0]).split("\n")
+ if not len(set(priorities)) == len(priority_count):
+ frappe.throw(_("Set values for all the Priorities."))
+
+ def check_support_and_resolution(self):
week = get_weekdays()
indexes = []
-
- self.check_response_and_resolution_time()
+ support_days = []
for support_and_resolution in self.support_and_resolution:
indexes.append(week.index(support_and_resolution.workday))
+ support_days.append(support_and_resolution.workday)
support_and_resolution.idx = week.index(support_and_resolution.workday) + 1
start_time, end_time = (datetime.strptime(support_and_resolution.start_time, '%H:%M:%S').time(),
datetime.strptime(support_and_resolution.end_time, '%H:%M:%S').time())
if start_time > end_time:
frappe.throw(_("Start Time can't be greater than End Time for {0}.".format(support_and_resolution.workday)))
+
if not len(set(indexes)) == len(indexes):
- frappe.throw(_("Workday has been repeated twice"))
+ repeated_days = get_repeated(support_days)
+ frappe.throw(_("Workday {0} has been repeated twice".format(repeated_days)))
- def check_response_and_resolution_time(self):
- if self.response_time_period == "Hour":
- response = self.response_time * 0.0416667
- elif self.response_time_period == "Day":
- response = self.response_time
- elif self.response_time_period == "Week":
- response = self.response_time * 7
+ def get_service_level_priority(self, priority):
+ priority = frappe.get_doc("Service Level Priority", {"priority": priority, "parent": self.name})
- if self.resolution_time_period == "Hour":
- resolution = self.resolution_time * 0.0416667
- elif self.resolution_time_period == "Day":
- resolution = self.resolution_time
- elif self.resolution_time_period == "Week":
- resolution = self.resolution_time * 7
+ return frappe._dict({
+ "priority": priority.priority,
+ "response_time": priority.response_time,
+ "response_time_period": priority.response_time_period,
+ "resolution_time": priority.resolution_time,
+ "response_time_period": priority.resolution_time_period
+ })
- if response > resolution:
- frappe.throw(_("Response Time can't be greater than Resolution Time"))
\ No newline at end of file
+def get_repeated(values):
+ unique_list = []
+ diff = []
+ for value in values:
+ if value not in unique_list:
+ unique_list.append(value)
+ else:
+ diff.append(value)
+ return " ".join(diff)
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
index 884e3eb..92d7abd 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
@@ -11,11 +11,36 @@
name: frm.doc.service_level
},
callback: function(data){
- for (var i = 0; i < data.message.support_and_resolution.length; i++){
+ console.log(data);
+ for (var i in data.message.priority){
+ frm.add_child("priority", data.message.priority[i]);
+ }
+ for (var i in data.message.support_and_resolution){
frm.add_child("support_and_resolution", data.message.support_and_resolution[i]);
}
frm.refresh();
}
});
+ },
+
+ validate: function(frm) {
+ frm.doc.service_level_agreement_name = null;
+ var sla_name = 'Default Service Level Agreement';
+ if (frm.doc.customer){
+ sla_name = frm.doc.customer;
+ }
+ frm.doc.service_level_agreement_name = sla_name;
+ },
+
+ priority: function(frm) {
+ if (!frm.doc.__is_local) {
+ frappe.call({
+ "method": "erpnext.support.service_level_agreement.service_level_agreement.get_active_service_level_agreement_for",
+ "args": {
+ "customer": frm.doc.customer,
+ "priority": frm.doc.priority
+ }
+ })
+ }
}
});
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
index 27d7ad5..b81d4f4 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
@@ -1,764 +1,170 @@
{
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
- "autoname": "Prompt",
- "beta": 0,
+ "autoname": "field:service_level_agreement_name",
"creation": "2018-12-26 21:08:15.448812",
- "custom": 0,
- "docstatus": 0,
"doctype": "DocType",
- "document_type": "",
"editable_grid": 1,
"engine": "InnoDB",
+ "field_order": [
+ "service_level_agreement_name",
+ "customer",
+ "default_service_level_agreement",
+ "holiday_list",
+ "column_break_2",
+ "service_level",
+ "employee_group",
+ "agreement_details_section",
+ "start_date",
+ "agreement_status",
+ "column_break_7",
+ "end_date",
+ "response_and_resolution_time_section",
+ "priority",
+ "support_and_resolution_section_break",
+ "support_and_resolution"
+ ],
"fields": [
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "default": "",
"depends_on": "eval: !doc.default_service_level_agreement",
- "fetch_if_empty": 0,
"fieldname": "customer",
"fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
+ "in_list_view": 1,
"label": "Customer",
- "length": 0,
- "no_copy": 0,
"options": "Customer",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "set_only_once": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"depends_on": "eval: !doc.customer",
- "fetch_if_empty": 0,
"fieldname": "default_service_level_agreement",
"fieldtype": "Check",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
+ "in_list_view": 1,
"label": "Default Service Level Agreement",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "set_only_once": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
"fieldname": "service_level",
"fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
"in_list_view": 1,
- "in_standard_filter": 0,
"label": "Service Level",
- "length": 0,
- "no_copy": 0,
"options": "Service Level",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
"reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "set_only_once": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fetch_from": "service_level.holiday_list",
- "fetch_if_empty": 0,
"fieldname": "holiday_list",
"fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
"label": "Holiday List",
- "length": 0,
- "no_copy": 0,
"options": "Holiday List",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "read_only": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
"fieldname": "column_break_2",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "fieldtype": "Column Break"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "depends_on": "",
- "fetch_from": "service_level.priority",
- "fetch_if_empty": 0,
"fieldname": "priority",
- "fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
+ "fieldtype": "Table",
"label": "Priority",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "options": "Service Level Priority"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fetch_from": "service_level.employee_group",
- "fetch_if_empty": 0,
"fieldname": "employee_group",
"fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
"label": "Employee Group",
- "length": 0,
- "no_copy": 0,
"options": "Employee Group",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "read_only": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "collapsible_depends_on": "",
- "columns": 0,
"depends_on": "eval: !doc.default_service_level_agreement",
- "fetch_if_empty": 0,
"fieldname": "agreement_details_section",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Agreement Details",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Agreement Details"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"depends_on": "eval: !doc.default_service_level_agreement",
- "fetch_if_empty": 0,
"fieldname": "start_date",
"fieldtype": "Date",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Start Date",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Start Date"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"default": "Active",
"depends_on": "eval: !doc.default_service_level_agreement",
- "fetch_if_empty": 0,
"fieldname": "agreement_status",
"fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
"label": "Agreement Status",
- "length": 0,
- "no_copy": 0,
"options": "Active\nExpired",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "read_only": 1
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"depends_on": "eval: !doc.default_contract",
- "fetch_if_empty": 0,
"fieldname": "column_break_7",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "fieldtype": "Column Break"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"depends_on": "eval: !doc.default_service_level_agreement",
- "fetch_if_empty": 0,
"fieldname": "end_date",
"fieldtype": "Date",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "End Date",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "End Date"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
+ "collapsible": 1,
"fieldname": "response_and_resolution_time_section",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Response and Resolution Time",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Response and Resolution Time"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_from": "service_level.response_time",
- "fetch_if_empty": 0,
- "fieldname": "response_time",
- "fieldtype": "Int",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Response Time",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_from": "service_level.resolution_time",
- "fetch_if_empty": 0,
- "fieldname": "resolution_time",
- "fieldtype": "Int",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Resolution Time",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
- "fieldname": "column_break_16",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_from": "service_level.response_time_period",
- "fetch_if_empty": 0,
- "fieldname": "response_time_period",
- "fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Response Time Period",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_from": "service_level.resolution_time_period",
- "fetch_if_empty": 0,
- "fieldname": "resolution_time_period",
- "fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Resolution Time Period",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 1,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
- },
- {
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
"collapsible": 1,
- "columns": 0,
- "fetch_if_empty": 0,
"fieldname": "support_and_resolution_section_break",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Support and Resolution",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Support and Resolution"
},
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fetch_if_empty": 0,
"fieldname": "support_and_resolution",
"fieldtype": "Table",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
"label": "Support and Resolution",
- "length": 0,
- "no_copy": 0,
- "options": "Service Day",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "options": "Service Day"
+ },
+ {
+ "fieldname": "service_level_agreement_name",
+ "fieldtype": "Data",
+ "label": "Service Level Agreement Name",
+ "read_only": 1,
+ "unique": 1
}
],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-03-17 22:36:53.576464",
+ "modified": "2019-05-05 12:17:02.793287",
"modified_by": "Administrator",
"module": "Support",
"name": "Service Level Agreement",
- "name_case": "",
"owner": "Administrator",
"permissions": [
{
- "amend": 0,
- "cancel": 0,
"create": 1,
"delete": 1,
"email": 1,
"export": 1,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
"print": 1,
"read": 1,
"report": 1,
"role": "System Manager",
- "set_user_permissions": 0,
"share": 1,
- "submit": 0,
"write": 1
},
{
- "amend": 0,
- "cancel": 0,
"create": 1,
"delete": 1,
"email": 1,
"export": 1,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
"print": 1,
"read": 1,
"report": 1,
"role": "All",
- "set_user_permissions": 0,
"share": 1,
- "submit": 0,
"write": 1
}
],
- "quick_entry": 0,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
"sort_field": "modified",
"sort_order": "DESC",
- "track_changes": 1,
- "track_seen": 0,
- "track_views": 0
+ "track_changes": 1
}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
index 911d069..e879b4a 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -9,18 +9,20 @@
class ServiceLevelAgreement(Document):
- def before_insert(self):
- if self.default_service_level_agreement:
- doc = frappe.get_list("Service Level Agreement", filters=[{"default_service_level_agreement": "1"}])
- if doc:
- frappe.throw(_("A Default Service Level Agreement already exists."))
-
def validate(self):
- if not self.default_service_level_agreement:
+ if not (self.customer or self.default_service_level_agreement):
+ frappe.throw(_("Select a Customer or set as Default Service Level Agreement."))
+
+ if self.default_service_level_agreement:
+ if frappe.db.exists("Service Level Agreement", {"default_service_level_agreement": "1"}):
+ frappe.throw(_("A Default Service Level Agreement already exists."))
+ else:
if not (self.start_date and self.end_date):
frappe.throw(_("Enter Start and End Date for the Agreement."))
if self.start_date >= self.end_date:
frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
+ if self.end_date < frappe.utils.getdate():
+ frappe.throw(_("End Date of Agreement can't be less than today."))
def check_agreement_status():
service_level_agreements = frappe.get_list("Service Level Agreement", filters=[
@@ -34,12 +36,26 @@
service_level_agreement.agreement_status = "Expired"
service_level_agreement.save()
-def get_active_service_level_agreement_for(customer):
- agreement = frappe.get_list("Service Level Agreement",
- filters=[{"agreement_status": "Active"}],
- or_filters=[{'customer': customer},{"default_service_level_agreement": "1"}],
- fields=["name", "service_level", "holiday_list", "priority"],
- order_by='customer DESC',
- limit=1)
+@frappe.whitelist()
+def get_active_service_level_agreement_for(customer, priority):
+
+ agreement = frappe.db.sql("""
+ select `tabService Level Agreement`.name, `tabService Level Agreement`.service_level,
+ `tabService Level Agreement`.holiday_list
+ from `tabService Level Agreement`
+ inner join `tabService Level Priority`
+ on `tabService Level Agreement`.name=`tabService Level Priority`.parent where
+ (
+ `tabService Level Agreement`.customer='{0}' and
+ `tabService Level Agreement`.agreement_status='Active' and
+ `tabService Level Priority`.priority='{1}'
+ ) or
+ (
+ `tabService Level Agreement`.default_service_level_agreement='1'
+ )
+ limit 1
+ """.format(customer, priority), as_dict=True, debug=True)
+
+ print(agreement)
return agreement[0] if agreement else None
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_priority/__init__.py b/erpnext/support/doctype/service_level_priority/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_level_priority/__init__.py
diff --git a/erpnext/support/doctype/service_level_priority/service_level_priority.json b/erpnext/support/doctype/service_level_priority/service_level_priority.json
new file mode 100644
index 0000000..6693649
--- /dev/null
+++ b/erpnext/support/doctype/service_level_priority/service_level_priority.json
@@ -0,0 +1,74 @@
+{
+ "creation": "2019-05-04 05:54:03.658991",
+ "doctype": "DocType",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "field_order": [
+ "priority",
+ "sb_00",
+ "response_time",
+ "response_time_period",
+ "cb_00",
+ "resolution_time",
+ "resolution_time_period"
+ ],
+ "fields": [
+ {
+ "columns": 2,
+ "fieldname": "priority",
+ "fieldtype": "Select",
+ "in_list_view": 1,
+ "label": "Priority",
+ "options": "Low\nMedium\nHigh"
+ },
+ {
+ "fieldname": "sb_00",
+ "fieldtype": "Section Break"
+ },
+ {
+ "columns": 2,
+ "fieldname": "response_time",
+ "fieldtype": "Int",
+ "in_list_view": 1,
+ "label": "Response Time"
+ },
+ {
+ "columns": 2,
+ "fieldname": "resolution_time",
+ "fieldtype": "Int",
+ "in_list_view": 1,
+ "label": "Resolution Time"
+ },
+ {
+ "fieldname": "cb_00",
+ "fieldtype": "Column Break"
+ },
+ {
+ "columns": 2,
+ "fieldname": "response_time_period",
+ "fieldtype": "Select",
+ "in_list_view": 1,
+ "label": "Response Time Period",
+ "options": "Hour\nDay\nWeek"
+ },
+ {
+ "columns": 2,
+ "fieldname": "resolution_time_period",
+ "fieldtype": "Select",
+ "in_list_view": 1,
+ "label": "Resolution Time Period",
+ "options": "Hour\nDay\nWeek"
+ }
+ ],
+ "istable": 1,
+ "modified": "2019-05-04 06:04:32.956731",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Service Level Priority",
+ "owner": "Administrator",
+ "permissions": [],
+ "quick_entry": 1,
+ "sort_field": "modified",
+ "sort_order": "ASC",
+ "track_changes": 1
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_priority/service_level_priority.py b/erpnext/support/doctype/service_level_priority/service_level_priority.py
new file mode 100644
index 0000000..0c0fe4a
--- /dev/null
+++ b/erpnext/support/doctype/service_level_priority/service_level_priority.py
@@ -0,0 +1,10 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+# import frappe
+from frappe.model.document import Document
+
+class ServiceLevelPriority(Document):
+ pass