refactor: set variance and SLA as Ongoing on Issue reopen
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index 8bc00fd..02a2df1 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -72,6 +72,8 @@
# if no date, it should be set as None and not a blank string "", as per mysql strict config
self.resolution_date = None
self.reset_issue_metrics()
+ self.agreement_fulfilled = "Ongoing"
+ set_service_level_agreement_variance(issue=self.name)
if self.status == "Replied" and status != "Replied":
self.on_hold_since = frappe.flags.current_time or now_datetime()