diff --git a/erpnext/config/help_desk.py b/erpnext/config/help_desk.py
index adc84f2..c19dd42 100644
--- a/erpnext/config/help_desk.py
+++ b/erpnext/config/help_desk.py
@@ -2,61 +2,81 @@
 from frappe import _
 
 def get_data():
-    return [
-        {
-            "label": _("Issues"),
-            "items": [
-                {
-                    "type": "doctype",
-                    "name": "Issue",
-                    "description": _("Support queries from customers."),
+	return [
+		{
+			"label": _("Issues"),
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Issue",
+					"description": _("Support queries from customers."),
 					"onboard": 1,
-                },
-                {
-                    "type": "doctype",
-                    "name": "Communication",
-                    "description": _("Communication log."),
+				},
+				{
+					"type": "doctype",
+					"name": "Communication",
+					"description": _("Communication log."),
 					"onboard": 1,
-                },
-            ]
-        },
-        {
-            "label": _("Warranty"),
-            "items": [
-                {
-                    "type": "doctype",
-                    "name": "Warranty Claim",
-                    "description": _("Warranty Claim against Serial No."),
-                },
-                {
-                    "type": "doctype",
-                    "name": "Serial No",
-                    "description": _("Single unit of an Item."),
-                },
-            ]
-        },
-        {
-            "label": _("Reports"),
-            "icon": "fa fa-list",
-            "items": [
-                {
-                    "type": "page",
-                    "name": "support-analytics",
-                    "label": _("Support Analytics"),
-                    "icon": "fa fa-bar-chart"
-                },
-                {
-                    "type": "report",
-                    "name": "Minutes to First Response for Issues",
-                    "doctype": "Issue",
-                    "is_query_report": True
-                },
-                {
-                    "type": "report",
-                    "name": "Support Hours",
-                    "doctype": "Issue",
-                    "is_query_report": True
-                },
-            ]
-        },
-    ]
\ No newline at end of file
+				},
+			]
+		},
+		{
+			"label": _("Warranty"),
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Warranty Claim",
+					"description": _("Warranty Claim against Serial No."),
+				},
+				{
+					"type": "doctype",
+					"name": "Serial No",
+					"description": _("Single unit of an Item."),
+				},
+			]
+		},
+		{
+			"label": _("Service Level Agreement"),
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Employee Group",
+					"description": _("Support Team."),
+				},
+				{
+					"type": "doctype",
+					"name": "Service Level",
+					"description": _("Service Level."),
+				},
+				{
+					"type": "doctype",
+					"name": "Service Level Agreement",
+					"description": _("Service Level Agreement."),
+				}
+			]
+		},
+		{
+			"label": _("Reports"),
+			"icon": "fa fa-list",
+			"items": [
+				{
+					"type": "page",
+					"name": "support-analytics",
+					"label": _("Support Analytics"),
+					"icon": "fa fa-bar-chart"
+				},
+				{
+					"type": "report",
+					"name": "Minutes to First Response for Issues",
+					"doctype": "Issue",
+					"is_query_report": True
+				},
+				{
+					"type": "report",
+					"name": "Support Hours",
+					"doctype": "Issue",
+					"is_query_report": True
+				},
+			]
+		},
+	]
\ No newline at end of file
diff --git a/erpnext/config/support.py b/erpnext/config/support.py
new file mode 100644
index 0000000..3980b42
--- /dev/null
+++ b/erpnext/config/support.py
@@ -0,0 +1,80 @@
+from __future__ import unicode_literals
+from frappe import _
+
+def get_data():
+	return [
+		{
+			"label": _("Issues"),
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Issue",
+					"description": _("Support queries from customers."),
+				},
+				{
+					"type": "doctype",
+					"name": "Communication",
+					"description": _("Communication log."),
+				},
+			]
+		},
+		{
+			"label": _("Warranty"),
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Warranty Claim",
+					"description": _("Warranty Claim against Serial No."),
+				},
+				{
+					"type": "doctype",
+					"name": "Serial No",
+					"description": _("Single unit of an Item."),
+				},
+			]
+		},
+		{
+			"label": _("Reports"),
+			"icon": "fa fa-list",
+			"items": [
+				{
+					"type": "page",
+					"name": "support-analytics",
+					"label": _("Support Analytics"),
+					"icon": "fa fa-bar-chart"
+				},
+				{
+					"type": "report",
+					"name": "Minutes to First Response for Issues",
+					"doctype": "Issue",
+					"is_query_report": True
+				},
+				{
+					"type": "report",
+					"name": "Support Hours",
+					"doctype": "Issue",
+					"is_query_report": True
+				},
+			]
+		},
+		{
+			"label": _("Service Level Agreement"),
+			"items": [
+				{
+					"type": "doctype",
+					"name": "Employee Group",
+					"description": _("Support Team."),
+				},
+				{
+					"type": "doctype",
+					"name": "Service Level",
+					"description": _("Service Level."),
+				},
+				{
+					"type": "doctype",
+					"name": "Service Level Agreement",
+					"description": _("Service Level Agreement."),
+				}
+			]
+		},
+	]
diff --git a/erpnext/hooks.py b/erpnext/hooks.py
index d28666c..942806e 100644
--- a/erpnext/hooks.py
+++ b/erpnext/hooks.py
@@ -241,7 +241,8 @@
 		"erpnext.erpnext_integrations.doctype.amazon_mws_settings.amazon_mws_settings.schedule_get_order_details",
 		"erpnext.accounts.doctype.gl_entry.gl_entry.rename_gle_sle_docs",
 		"erpnext.projects.doctype.project.project.hourly_reminder",
-		"erpnext.projects.doctype.project.project.collect_project_status"
+		"erpnext.projects.doctype.project.project.collect_project_status",
+		"erpnext.support.doctype.issue.issue.update_support_timer",
 	],
 	"daily": [
 		"erpnext.stock.reorder_item.reorder_item",
@@ -262,7 +263,8 @@
 		"erpnext.crm.doctype.contract.contract.update_status_for_contracts",
 		"erpnext.projects.doctype.project.project.update_project_sales_billing",
 		"erpnext.projects.doctype.project.project.send_project_status_email_to_users",
-		"erpnext.quality_management.doctype.quality_review.quality_review.review"
+		"erpnext.quality_management.doctype.quality_review.quality_review.review",
+		"erpnext.support.doctype.service_level_agreement.service_level_agreement.check_agreement_status"
 	],
 	"daily_long": [
 		"erpnext.manufacturing.doctype.bom_update_tool.bom_update_tool.update_latest_price_in_all_boms"
diff --git a/erpnext/hr/doctype/employee_group/__init__.py b/erpnext/hr/doctype/employee_group/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/__init__.py
diff --git a/erpnext/hr/doctype/employee_group/employee_group.js b/erpnext/hr/doctype/employee_group/employee_group.js
new file mode 100644
index 0000000..3db5718
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/employee_group.js
@@ -0,0 +1,6 @@
+// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Employee Group', {
+
+});
diff --git a/erpnext/hr/doctype/employee_group/employee_group.json b/erpnext/hr/doctype/employee_group/employee_group.json
new file mode 100644
index 0000000..1a66fab
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/employee_group.json
@@ -0,0 +1,162 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "autoname": "field:employee_group_name",
+ "beta": 0,
+ "creation": "2018-11-19 12:33:31.351364",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "employee_group_name",
+   "fieldtype": "Data",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "Name",
+   "length": 0,
+   "no_copy": 0,
+   "options": "",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 1
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "section_break_00",
+   "fieldtype": "Section Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Employee",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "employee_list",
+   "fieldtype": "Table",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Employee",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Employee Group Table",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  }
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "idx": 0,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 0,
+ "max_attachments": 0,
+ "modified": "2018-12-27 19:52:34.791538",
+ "modified_by": "Administrator",
+ "module": "HR",
+ "name": "Employee Group",
+ "name_case": "",
+ "owner": "Administrator",
+ "permissions": [
+  {
+   "amend": 0,
+   "cancel": 0,
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "if_owner": 0,
+   "import": 0,
+   "permlevel": 0,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "System Manager",
+   "set_user_permissions": 0,
+   "share": 1,
+   "submit": 0,
+   "write": 1
+  }
+ ],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/hr/doctype/employee_group/employee_group.py b/erpnext/hr/doctype/employee_group/employee_group.py
new file mode 100644
index 0000000..3025877
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/employee_group.py
@@ -0,0 +1,9 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+from frappe.model.document import Document
+
+class EmployeeGroup(Document):
+	pass
diff --git a/erpnext/hr/doctype/employee_group/test_employee_group.py b/erpnext/hr/doctype/employee_group/test_employee_group.py
new file mode 100644
index 0000000..3a6bf85
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/test_employee_group.py
@@ -0,0 +1,32 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+import frappe
+import unittest
+from erpnext.hr.doctype.employee.test_employee import make_employee
+
+class TestEmployeeGroup(unittest.TestCase):
+	pass
+
+def make_employee_group():
+	employee = make_employee("testemployee@example.com")
+	employee_group = frappe.get_doc({
+		"doctype": "Employee Group",
+		"employee_group_name": "_Test Employee Group",
+		"employee_list": [
+			{
+				"employee": employee
+			}
+		]
+	})
+	employee_group_exist = frappe.db.exists("Employee Group", "_Test Employee Group")
+	if not employee_group_exist:
+		employee_group.insert()
+		return employee_group.employee_group_name
+	else:
+		return employee_group_exist
+
+def get_employee_group():
+	employee_group = frappe.db.exists("Employee Group", "_Test Employee Group")
+	return employee_group
\ No newline at end of file
diff --git a/erpnext/hr/doctype/employee_group_table/__init__.py b/erpnext/hr/doctype/employee_group_table/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group_table/__init__.py
diff --git a/erpnext/hr/doctype/employee_group_table/employee_group_table.json b/erpnext/hr/doctype/employee_group_table/employee_group_table.json
new file mode 100644
index 0000000..f2e7770
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group_table/employee_group_table.json
@@ -0,0 +1,109 @@
+{
+ "allow_copy": 0, 
+ "allow_events_in_timeline": 0, 
+ "allow_guest_to_view": 0, 
+ "allow_import": 0, 
+ "allow_rename": 0, 
+ "beta": 0, 
+ "creation": "2018-11-19 12:39:46.153061", 
+ "custom": 0, 
+ "docstatus": 0, 
+ "doctype": "DocType", 
+ "document_type": "", 
+ "editable_grid": 1, 
+ "engine": "InnoDB", 
+ "fields": [
+  {
+   "allow_bulk_edit": 0, 
+   "allow_in_quick_entry": 0, 
+   "allow_on_submit": 0, 
+   "bold": 0, 
+   "collapsible": 0, 
+   "columns": 0, 
+   "fieldname": "employee", 
+   "fieldtype": "Link", 
+   "hidden": 0, 
+   "ignore_user_permissions": 0, 
+   "ignore_xss_filter": 0, 
+   "in_filter": 0, 
+   "in_global_search": 0, 
+   "in_list_view": 1, 
+   "in_standard_filter": 0, 
+   "label": "Employee", 
+   "length": 0, 
+   "no_copy": 0, 
+   "options": "Employee", 
+   "permlevel": 0, 
+   "precision": "", 
+   "print_hide": 0, 
+   "print_hide_if_no_value": 0, 
+   "read_only": 0, 
+   "remember_last_selected_value": 0, 
+   "report_hide": 0, 
+   "reqd": 0, 
+   "search_index": 0, 
+   "set_only_once": 0, 
+   "translatable": 0, 
+   "unique": 0
+  }, 
+  {
+   "allow_bulk_edit": 0, 
+   "allow_in_quick_entry": 0, 
+   "allow_on_submit": 0, 
+   "bold": 0, 
+   "collapsible": 0, 
+   "columns": 0, 
+   "fetch_from": "employee.first_name", 
+   "fieldname": "employee_name", 
+   "fieldtype": "Data", 
+   "hidden": 0, 
+   "ignore_user_permissions": 0, 
+   "ignore_xss_filter": 0, 
+   "in_filter": 0, 
+   "in_global_search": 0, 
+   "in_list_view": 1, 
+   "in_standard_filter": 0, 
+   "label": "Employee Name", 
+   "length": 0, 
+   "no_copy": 0, 
+   "permlevel": 0, 
+   "precision": "", 
+   "print_hide": 0, 
+   "print_hide_if_no_value": 0, 
+   "read_only": 0, 
+   "remember_last_selected_value": 0, 
+   "report_hide": 0, 
+   "reqd": 0, 
+   "search_index": 0, 
+   "set_only_once": 0, 
+   "translatable": 0, 
+   "unique": 0
+  }
+ ], 
+ "has_web_view": 0, 
+ "hide_heading": 0, 
+ "hide_toolbar": 0, 
+ "idx": 0, 
+ "image_view": 0, 
+ "in_create": 0, 
+ "is_submittable": 0, 
+ "issingle": 0, 
+ "istable": 1, 
+ "max_attachments": 0, 
+ "modified": "2018-11-19 13:18:17.281656", 
+ "modified_by": "Administrator", 
+ "module": "HR", 
+ "name": "Employee Group Table", 
+ "name_case": "", 
+ "owner": "Administrator", 
+ "permissions": [], 
+ "quick_entry": 1, 
+ "read_only": 0, 
+ "read_only_onload": 0, 
+ "show_name_in_global_search": 0, 
+ "sort_field": "modified", 
+ "sort_order": "DESC", 
+ "track_changes": 1, 
+ "track_seen": 0, 
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/hr/doctype/employee_group_table/employee_group_table.py b/erpnext/hr/doctype/employee_group_table/employee_group_table.py
new file mode 100644
index 0000000..816611d
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group_table/employee_group_table.py
@@ -0,0 +1,9 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+from frappe.model.document import Document
+
+class EmployeeGroupTable(Document):
+	pass
diff --git a/erpnext/hr/doctype/holiday_list/test_holiday_list.py b/erpnext/hr/doctype/holiday_list/test_holiday_list.py
index 360ab9d..653ef2f 100644
--- a/erpnext/hr/doctype/holiday_list/test_holiday_list.py
+++ b/erpnext/hr/doctype/holiday_list/test_holiday_list.py
@@ -2,6 +2,8 @@
 # License: GNU General Public License v3. See license.txt
 from __future__ import unicode_literals
 
-
 import frappe
-test_records = frappe.get_test_records('Holiday List')
\ No newline at end of file
+import unittest
+
+class TestHolidayList(unittest.TestCase):
+	pass
\ No newline at end of file
diff --git a/erpnext/selling/doctype/customer/customer.json b/erpnext/selling/doctype/customer/customer.json
index 31d3b74..a334189 100644
--- a/erpnext/selling/doctype/customer/customer.json
+++ b/erpnext/selling/doctype/customer/customer.json
@@ -1,2131 +1,2131 @@
 {
- "allow_copy": 0, 
- "allow_events_in_timeline": 1, 
- "allow_guest_to_view": 0, 
- "allow_import": 1, 
- "allow_rename": 1, 
- "autoname": "naming_series:", 
- "beta": 0, 
- "creation": "2013-06-11 14:26:44", 
- "custom": 0, 
- "description": "Buyer of Goods and Services.", 
- "docstatus": 0, 
- "doctype": "DocType", 
- "document_type": "Setup", 
- "editable_grid": 0, 
- "engine": "InnoDB", 
+ "allow_copy": 0,
+ "allow_events_in_timeline": 1,
+ "allow_guest_to_view": 0,
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "naming_series:",
+ "beta": 0,
+ "creation": "2013-06-11 14:26:44",
+ "custom": 0,
+ "description": "Buyer of Goods and Services.",
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "editable_grid": 0,
+ "engine": "InnoDB",
  "fields": [
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fieldname": "basic_info", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Name and Type", 
-   "length": 0, 
-   "no_copy": 0, 
-   "oldfieldtype": "Section Break", 
-   "options": "fa fa-user", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
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+  },
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-   "allow_on_submit": 0, 
-   "bold": 0, 
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-   "set_only_once": 0, 
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+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
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+   "oldfieldtype": "Table",
+   "options": "Sales Team",
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    "unique": 0
-  }, 
+  },
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-   "allow_on_submit": 0, 
-   "bold": 0, 
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-   "fieldname": "customer_pos_id", 
-   "fieldtype": "Data", 
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-   "in_filter": 0, 
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-   "report_hide": 1, 
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-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "customer_pos_id",
+   "fieldtype": "Data",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
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+   "in_standard_filter": 0,
+   "label": "Customer POS id",
+   "length": 0,
+   "no_copy": 1,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 1,
+   "print_hide_if_no_value": 0,
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+   "report_hide": 1,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
    "unique": 0
   }
- ], 
- "has_web_view": 0, 
- "hide_heading": 0, 
- "hide_toolbar": 0, 
- "icon": "fa fa-user", 
- "idx": 363, 
- "image_field": "image", 
- "image_view": 0, 
- "in_create": 0, 
- "is_submittable": 0, 
- "issingle": 0, 
- "istable": 0, 
- "max_attachments": 0, 
- "modified": "2019-01-17 13:10:24.360876", 
- "modified_by": "Administrator", 
- "module": "Selling", 
- "name": "Customer", 
- "name_case": "Title Case", 
- "owner": "Administrator", 
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "icon": "fa fa-user",
+ "idx": 363,
+ "image_field": "image",
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 0,
+ "max_attachments": 0,
+ "modified": "2019-01-17 13:10:24.360876",
+ "modified_by": "Administrator",
+ "module": "Selling",
+ "name": "Customer",
+ "name_case": "Title Case",
+ "owner": "Administrator",
  "permissions": [
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-   "cancel": 0, 
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+  },
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+  },
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+  },
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+   "submit": 0,
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-   "set_user_permissions": 0, 
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+   "delete": 0,
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+   "permlevel": 0,
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+   "role": "Stock Manager",
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+   "share": 0,
+   "submit": 0,
    "write": 0
-  }, 
+  },
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-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "email": 1, 
-   "export": 0, 
-   "if_owner": 0, 
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-   "read": 1, 
-   "report": 1, 
-   "role": "Accounts User", 
-   "set_user_permissions": 0, 
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+   "share": 0,
+   "submit": 0,
    "write": 0
-  }, 
+  },
   {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "email": 1, 
-   "export": 0, 
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+   "share": 0,
+   "submit": 0,
    "write": 0
   }
- ], 
- "quick_entry": 1, 
- "read_only": 0, 
- "read_only_onload": 0, 
- "search_fields": "customer_name,customer_group,territory, mobile_no,primary_address", 
- "show_name_in_global_search": 1, 
- "sort_order": "ASC", 
- "title_field": "customer_name", 
- "track_changes": 1, 
- "track_seen": 0, 
+ ],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "search_fields": "customer_name,customer_group,territory, mobile_no,primary_address",
+ "show_name_in_global_search": 1,
+ "sort_order": "ASC",
+ "title_field": "customer_name",
+ "track_changes": 1,
+ "track_seen": 0,
  "track_views": 0
 }
diff --git a/erpnext/selling/doctype/customer/customer_dashboard.py b/erpnext/selling/doctype/customer/customer_dashboard.py
index 3142ea2..243c1eb 100644
--- a/erpnext/selling/doctype/customer/customer_dashboard.py
+++ b/erpnext/selling/doctype/customer/customer_dashboard.py
@@ -21,6 +21,10 @@
 				'items': ['Sales Order', 'Delivery Note', 'Sales Invoice']
 			},
 			{
+				'label': _('Service Level Agreement'),
+				'items': ['Service Level Agreement']
+			},
+			{
 				'label': _('Payments'),
 				'items': ['Payment Entry']
 			},
diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index ce75304..dba111d 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -1,6 +1,7 @@
 frappe.ui.form.on("Issue", {
 	onload: function(frm) {
 		frm.email_field = "raised_by";
+		set_time_to_resolve_and_response(frm);
 	},
 
 	refresh: function (frm) {
@@ -74,5 +75,39 @@
 				frm.timeline.wrapper.data("split-issue-event-attached", true)
 			}
 		}
-	}
+	},
 });
+
+function set_time_to_resolve_and_response(frm) {
+
+	const customer = frm.fields_dict['customer'].$wrapper;
+	const email_account = frm.fields_dict['email_account'].$wrapper;
+
+	const time_to_respond = $(get_time_left_element(__('Time To Respond'), frm.doc.response_by));
+	const time_to_resolve = $(get_time_left_element(__('Time To Resolve'), frm.doc.resolve_by));
+
+	time_to_respond.insertAfter(customer);
+	time_to_resolve.insertAfter(email_account);
+}
+
+function get_time_left_element(label, timestamp) {
+	return `
+		<div class="frappe-control input-max-width" data-field_name="${label.replace(/ /g, "_").toLowerCase()}">
+			<div class="form-group">
+				<div class="clearfix">
+					<label class="control-label" style="padding-right: 0px;">
+						${label}
+					</label>
+				</div>
+				<div class="control-input-wrapper">
+					<div class="control-value like-disabled-input">${get_time_left(timestamp)}</div>
+				</div>
+			</div>
+		</div>
+	`;
+}
+
+function get_time_left(timestamp) {
+	const diff = moment(timestamp).diff(moment());
+	return diff >= 44500 ? moment.duration().humanize() : 0;
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index 7cb0df2..02432e6 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -1,1077 +1,1312 @@
 {
- "allow_copy": 0, 
- "allow_events_in_timeline": 0, 
- "allow_guest_to_view": 0, 
- "allow_import": 1, 
- "allow_rename": 1, 
- "autoname": "naming_series:", 
- "beta": 0, 
- "creation": "2013-02-01 10:36:25", 
- "custom": 0, 
- "docstatus": 0, 
- "doctype": "DocType", 
- "document_type": "Setup", 
- "editable_grid": 0, 
- "engine": "InnoDB", 
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "naming_series:",
+ "beta": 0,
+ "creation": "2013-02-01 10:36:25",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "editable_grid": 0,
+ "engine": "InnoDB",
  "fields": [
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fieldname": "subject_section", 
-   "fieldtype": "Section Break", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Subject", 
-   "length": 0, 
-   "no_copy": 0, 
-   "options": "fa fa-flag", 
-   "permlevel": 0, 
-   "print_hide": 0, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 0, 
-   "translatable": 0, 
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fetch_if_empty": 0,
+   "fieldname": "subject_section",
+   "fieldtype": "Section Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Subject",
+   "length": 0,
+   "no_copy": 0,
+   "options": "fa fa-flag",
+   "permlevel": 0,
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
    "unique": 0
-  }, 
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 0, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "default": "", 
-   "fieldname": "naming_series", 
-   "fieldtype": "Select", 
-   "hidden": 0, 
-   "ignore_user_permissions": 0, 
-   "ignore_xss_filter": 0, 
-   "in_filter": 0, 
-   "in_global_search": 0, 
-   "in_list_view": 0, 
-   "in_standard_filter": 0, 
-   "label": "Series", 
-   "length": 0, 
-   "no_copy": 1, 
-   "options": "ISS-.YYYY.-", 
-   "permlevel": 0, 
-   "print_hide": 1, 
-   "print_hide_if_no_value": 0, 
-   "read_only": 0, 
-   "remember_last_selected_value": 0, 
-   "report_hide": 0, 
-   "reqd": 0, 
-   "search_index": 0, 
-   "set_only_once": 1, 
-   "translatable": 0, 
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "default": "",
+   "fetch_if_empty": 0,
+   "fieldname": "naming_series",
+   "fieldtype": "Select",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Series",
+   "length": 0,
+   "no_copy": 1,
+   "options": "ISS-.YYYY.-",
+   "permlevel": 0,
+   "print_hide": 1,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 1,
+   "translatable": 0,
    "unique": 0
-  }, 
+  },
   {
-   "allow_bulk_edit": 0, 
-   "allow_in_quick_entry": 0, 
-   "allow_on_submit": 0, 
-   "bold": 1, 
-   "collapsible": 0, 
-   "columns": 0, 
-   "fieldname": "subject", 
-   "fieldtype": "Data", 
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- "track_seen": 1, 
+ ],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "search_fields": "status,customer,subject,raised_by",
+ "show_name_in_global_search": 0,
+ "sort_order": "ASC",
+ "timeline_field": "customer",
+ "title_field": "subject",
+ "track_changes": 0,
+ "track_seen": 1,
  "track_views": 0
 }
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index de3d144..0aa3139 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -5,11 +5,13 @@
 import frappe
 import json
 from frappe import _
-
+from frappe import utils
 from frappe.model.document import Document
+from frappe.utils import now, time_diff_in_hours, now_datetime, getdate, get_weekdays, add_to_date, today, get_time, get_datetime
+from datetime import datetime, timedelta
 from frappe.model.mapper import get_mapped_doc
-from frappe.utils import now
 from frappe.utils.user import is_website_user
+from ..service_level_agreement.service_level_agreement import get_active_service_level_agreement_for
 
 sender_field = "raised_by"
 
@@ -108,6 +110,91 @@
 
 		return replicated_issue.name
 
+	def before_insert(self):
+		self.set_response_and_resolution_time()
+
+	def set_response_and_resolution_time(self):
+		service_level_agreement = get_active_service_level_agreement_for(self.customer)
+		if service_level_agreement:
+			self.service_level_agreement = service_level_agreement.name
+			self.priority = service_level_agreement.priority
+
+		if not self.service_level_agreement: return
+
+		service_level = frappe.get_doc("Service Level", service_level_agreement.service_level)
+
+		if not self.creation:
+			self.creation = now_datetime()
+
+		start_date_time = get_datetime(self.creation)
+
+		self.response_by, self.time_to_respond = get_expected_time_for('response', service_level, start_date_time)
+		self.resolution_by, self.time_to_resolve = get_expected_time_for('resolution', service_level, start_date_time)
+
+def get_expected_time_for(parameter, service_level, start_date_time):
+	current_date_time = start_date_time
+	expected_time = current_date_time
+	start_time = None
+	end_time = None
+
+	# lets assume response time is in days by default
+	if parameter == 'response':
+		allotted_days = service_level.response_time
+		time_period = service_level.response_time_period
+	elif parameter == 'resolution':
+		allotted_days = service_level.resolution_time
+		time_period = service_level.resolution_time_period
+	else:
+		frappe.throw(_("{0} parameter is invalid".format(parameter)))
+
+	allotted_hours = 0
+	if time_period == 'Hour':
+		allotted_hours = allotted_days
+		allotted_days = 0
+	elif time_period == 'Week':
+		allotted_days *= 7
+
+	expected_time_is_set = 1 if allotted_days == 0 and time_period in ['Day', 'Week'] else 0
+
+	support_days = {}
+	for service in service_level.support_and_resolution:
+		support_days[service.workday] = frappe._dict({
+			'start_time': service.start_time,
+			'end_time': service.end_time,
+		})
+
+	holidays = get_holidays(service_level.holiday_list)
+	weekdays = get_weekdays()
+
+	while not expected_time_is_set:
+		current_weekday = weekdays[current_date_time.weekday()]
+
+		if not is_holiday(current_date_time, holidays) and current_weekday in support_days:
+			start_time = current_date_time - datetime(current_date_time.year, current_date_time.month, current_date_time.day) if getdate(current_date_time) == getdate(start_date_time) else support_days[current_weekday].start_time
+			end_time = support_days[current_weekday].end_time
+			time_left_today = time_diff_in_hours(end_time, start_time)
+
+			# no time left for support today
+			if time_left_today < 0: pass
+			elif time_period == 'Hour':
+				if time_left_today >= allotted_hours:
+					expected_time = datetime.combine(getdate(current_date_time), get_time(start_time))
+					expected_time = add_to_date(expected_time, hours=allotted_hours)
+					expected_time_is_set = 1
+				else:
+					allotted_hours = allotted_hours - time_left_today
+			else:
+				allotted_days -= 1
+				expected_time_is_set = allotted_days <= 0
+
+		current_date_time = add_to_date(current_date_time, days=1)
+
+	if end_time and time_period != 'Hour':
+		current_date_time = datetime.combine(getdate(current_date_time), get_time(end_time))
+	else:
+		current_date_time = expected_time
+
+	return current_date_time, round(time_diff_in_hours(current_date_time, start_date_time), 2)
 
 def get_list_context(context=None):
 	return {
@@ -168,18 +255,35 @@
 		doc.flags.ignore_mandatory = True
 		doc.save()
 
-
 def has_website_permission(doc, ptype, user, verbose=False):
 	from erpnext.controllers.website_list_for_contact import has_website_permission
 	permission_based_on_customer = has_website_permission(doc, ptype, user, verbose)
 
 	return permission_based_on_customer or doc.raised_by==user
 
-
 def update_issue(contact, method):
 	"""Called when Contact is deleted"""
 	frappe.db.sql("""UPDATE `tabIssue` set contact='' where contact=%s""", contact.name)
 
+def update_support_timer():
+	issues = frappe.get_list("Issue", filters={"status": "Open"}, order_by="creation DESC")
+	for issue in issues:
+		issue = frappe.get_doc("Issue", issue.name)
+
+		if round(time_diff_in_hours(issue.response_by, now_datetime()), 2) < 0 or round(time_diff_in_hours(issue.resolution_by, now_datetime()), 2) < 0:
+			issue.agreement_status = "Failed"
+		else:
+			issue.agreement_status = "Fulfilled"
+		issue.save()
+
+
+def get_holidays(holiday_list_name):
+	holiday_list = frappe.get_cached_doc("Holiday List", holiday_list_name)
+	holidays = [holiday.holiday_date for holiday in holiday_list.holidays]
+	return holidays
+
+def is_holiday(date, holidays):
+	return getdate(date) in holidays
 
 @frappe.whitelist()
 def make_task(source_name, target_doc=None):
diff --git a/erpnext/support/doctype/issue/test_issue.js b/erpnext/support/doctype/issue/test_issue.js
deleted file mode 100644
index c532ea4..0000000
--- a/erpnext/support/doctype/issue/test_issue.js
+++ /dev/null
@@ -1,23 +0,0 @@
-/* eslint-disable */
-// rename this file from _test_[name] to test_[name] to activate
-// and remove above this line
-
-QUnit.test("test: Issue", function (assert) {
-	let done = assert.async();
-
-	// number of asserts
-	assert.expect(1);
-
-	frappe.run_serially([
-		// insert a new Issue
-		() => frappe.tests.make('Issue', [
-			// values to be set
-			{key: 'value'}
-		]),
-		() => {
-			assert.equal(cur_frm.doc.key, 'value');
-		},
-		() => done()
-	]);
-
-});
diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py
index 0cae158..4675874 100644
--- a/erpnext/support/doctype/issue/test_issue.py
+++ b/erpnext/support/doctype/issue/test_issue.py
@@ -4,8 +4,46 @@
 
 import frappe
 import unittest
-
-test_records = frappe.get_test_records('Issue')
+from erpnext.support.doctype.service_level_agreement.test_service_level_agreement import make_service_level_agreement
+from frappe.utils import now_datetime
+import datetime
+from datetime import timedelta
 
 class TestIssue(unittest.TestCase):
-	pass
+
+	def test_response_time_and_resolution_time_based_on_different_sla(self):
+		make_service_level_agreement()
+
+		creation = "2019-03-04 12:00:00"
+
+		# make issue with customer specific SLA
+		issue = make_issue(creation, '_Test Customer')
+
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 7, 18, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 9, 18, 0))
+
+		# make issue with default SLA
+		issue = make_issue(creation)
+
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 16, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 18, 0))
+
+		creation = "2019-03-04 14:00:00"
+		# make issue with default SLA next day
+		issue = make_issue(creation)
+
+		self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 18, 0))
+		self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 6, 12, 0))
+
+
+def make_issue(creation, customer=None):
+
+	issue = frappe.get_doc({
+		"doctype": "Issue",
+		"subject": "Issue 1",
+		"customer": customer,
+		"raised_by": "test@example.com",
+		"creation": creation
+	}).insert()
+
+	return issue
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/test_records.json b/erpnext/support/doctype/issue/test_records.json
deleted file mode 100644
index 9c95bd3..0000000
--- a/erpnext/support/doctype/issue/test_records.json
+++ /dev/null
@@ -1,8 +0,0 @@
-[
-	{
-		"doctype": "Issue",
-		"name": "_Test Issue 1",
-		"subject": "Test Support",
-		"raised_by": "test@example.com"
-	}
-]
diff --git a/erpnext/support/doctype/issue_type/test_issue_type.js b/erpnext/support/doctype/issue_type/test_issue_type.js
deleted file mode 100644
index 9ef737b..0000000
--- a/erpnext/support/doctype/issue_type/test_issue_type.js
+++ /dev/null
@@ -1,23 +0,0 @@
-/* eslint-disable */
-// rename this file from _test_[name] to test_[name] to activate
-// and remove above this line
-
-QUnit.test("test: Issue Type", function (assert) {
-	let done = assert.async();
-
-	// number of asserts
-	assert.expect(1);
-
-	frappe.run_serially([
-		// insert a new Issue Type
-		() => frappe.tests.make('Issue Type', [
-			// values to be set
-			{key: 'value'}
-		]),
-		() => {
-			assert.equal(cur_frm.doc.key, 'value');
-		},
-		() => done()
-	]);
-
-});
diff --git a/erpnext/support/doctype/service_day/__init__.py b/erpnext/support/doctype/service_day/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_day/__init__.py
diff --git a/erpnext/support/doctype/service_day/service_day.json b/erpnext/support/doctype/service_day/service_day.json
new file mode 100644
index 0000000..8ed006d
--- /dev/null
+++ b/erpnext/support/doctype/service_day/service_day.json
@@ -0,0 +1,203 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "beta": 0,
+ "creation": "2019-03-04 12:55:36.403035",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "depends_on": "",
+   "fieldname": "workday",
+   "fieldtype": "Select",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "Workday",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Monday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "section_break_2",
+   "fieldtype": "Section Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "start_time",
+   "fieldtype": "Time",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "Start Time",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "column_break_3",
+   "fieldtype": "Column Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "end_time",
+   "fieldtype": "Time",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "End Time",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  }
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "idx": 0,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 1,
+ "max_attachments": 0,
+ "modified": "2019-03-04 12:55:36.403035",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Service Day",
+ "name_case": "",
+ "owner": "Administrator",
+ "permissions": [],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_day/service_day.py b/erpnext/support/doctype/service_day/service_day.py
new file mode 100644
index 0000000..3805b5a
--- /dev/null
+++ b/erpnext/support/doctype/service_day/service_day.py
@@ -0,0 +1,10 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+# import frappe
+from frappe.model.document import Document
+
+class ServiceDay(Document):
+	pass
diff --git a/erpnext/support/doctype/service_level/__init__.py b/erpnext/support/doctype/service_level/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_level/__init__.py
diff --git a/erpnext/support/doctype/service_level/service_level.js b/erpnext/support/doctype/service_level/service_level.js
new file mode 100644
index 0000000..abe254b
--- /dev/null
+++ b/erpnext/support/doctype/service_level/service_level.js
@@ -0,0 +1,6 @@
+// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Service Level', {
+
+});
diff --git a/erpnext/support/doctype/service_level/service_level.json b/erpnext/support/doctype/service_level/service_level.json
new file mode 100644
index 0000000..2dd335e
--- /dev/null
+++ b/erpnext/support/doctype/service_level/service_level.json
@@ -0,0 +1,488 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "autoname": "field:service_level",
+ "beta": 0,
+ "creation": "2018-11-19 12:44:30.407502",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "service_level",
+   "fieldtype": "Data",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "Level",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 1
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "priority",
+   "fieldtype": "Select",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "Priority",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Low\nMedium\nHigh",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "column_break_2",
+   "fieldtype": "Column Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "holiday_list",
+   "fieldtype": "Link",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "Holiday List (ignored during SLA calculation)",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Holiday List",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "employee_group",
+   "fieldtype": "Link",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 1,
+   "in_standard_filter": 0,
+   "label": "Employee Group",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Employee Group",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "response_and_resoution_time",
+   "fieldtype": "Section Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Response and Resoution Time",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "response_time",
+   "fieldtype": "Int",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Response Time",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "depends_on": "",
+   "fieldname": "resolution_time",
+   "fieldtype": "Int",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Resolution Time",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "depends_on": "",
+   "fieldname": "column_break_9",
+   "fieldtype": "Column Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "depends_on": "",
+   "fieldname": "response_time_period",
+   "fieldtype": "Select",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Response Time Period",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Hour\nDay\nWeek",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "resolution_time_period",
+   "fieldtype": "Select",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Resolution Time Period",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Hour\nDay\nWeek",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "depends_on": "",
+   "fieldname": "section_break_01",
+   "fieldtype": "Section Break",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Support and Resolution",
+   "length": 0,
+   "no_copy": 0,
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "fieldname": "support_and_resolution",
+   "fieldtype": "Table",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Support and Resolution",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Service Day",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 1,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  }
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "idx": 0,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 0,
+ "max_attachments": 0,
+ "modified": "2019-03-04 12:55:53.215841",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Service Level",
+ "name_case": "",
+ "owner": "Administrator",
+ "permissions": [
+  {
+   "amend": 0,
+   "cancel": 0,
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "if_owner": 0,
+   "import": 0,
+   "permlevel": 0,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "System Manager",
+   "set_user_permissions": 0,
+   "share": 1,
+   "submit": 0,
+   "write": 1
+  }
+ ],
+ "quick_entry": 0,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 0,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/service_level.py b/erpnext/support/doctype/service_level/service_level.py
new file mode 100644
index 0000000..4b41e53
--- /dev/null
+++ b/erpnext/support/doctype/service_level/service_level.py
@@ -0,0 +1,46 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe import _
+from frappe.model.document import Document
+from datetime import datetime
+from frappe.utils import get_weekdays
+
+class ServiceLevel(Document):
+
+	def validate(self):
+		week = get_weekdays()
+		indexes = []
+
+		self.check_response_and_resolution_time()
+
+		for support_and_resolution in self.support_and_resolution:
+			indexes.append(week.index(support_and_resolution.workday))
+			support_and_resolution.idx = week.index(support_and_resolution.workday) + 1
+			start_time, end_time = (datetime.strptime(support_and_resolution.start_time, '%H:%M:%S').time(),
+				datetime.strptime(support_and_resolution.end_time, '%H:%M:%S').time())
+			if start_time > end_time:
+				frappe.throw(_("Start Time can't be greater than End Time for {0}.".format(support_and_resolution.workday)))
+		if not len(set(indexes)) == len(indexes):
+			frappe.throw(_("Workday has been repeated twice"))
+
+	def check_response_and_resolution_time(self):
+		if self.response_time_period == "Hour":
+			response = self.response_time * 0.0416667
+		elif self.response_time_period == "Day":
+			response = self.response_time
+		elif self.response_time_period == "Week":
+			response = self.response_time * 7
+
+		if self.resolution_time_period == "Hour":
+			resolution = self.resolution_time * 0.0416667
+		elif self.resolution_time_period == "Day":
+			resolution = self.resolution_time
+		elif self.resolution_time_period == "Week":
+			resolution = self.resolution_time * 7
+
+		if response > resolution:
+			frappe.throw(_("Response Time can't be greater than Resolution Time"))
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/test_service_level.py b/erpnext/support/doctype/service_level/test_service_level.py
new file mode 100644
index 0000000..3843e31
--- /dev/null
+++ b/erpnext/support/doctype/service_level/test_service_level.py
@@ -0,0 +1,156 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+from erpnext.hr.doctype.employee_group.test_employee_group import make_employee_group
+from frappe.utils import now_datetime
+import datetime
+from datetime import timedelta
+
+import frappe
+import unittest
+
+class TestServiceLevel(unittest.TestCase):
+	pass
+
+def make_service_level():
+	employee_group = make_employee_group()
+	make_holiday_list()
+
+	# Default Service Level Agreement
+	default_service_level = frappe.get_doc({
+		"doctype": "Service Level",
+		"service_level": "__Test Service Level",
+		"holiday_list": "__Test Holiday List",
+		"priority": "Medium",
+		"employee_group": employee_group,
+		"response_time": 4,
+		"response_time_period": "Hour",
+		"resolution_time": 6,
+		"resolution_time_period": "Hour",
+		"support_and_resolution": [
+			{
+				"workday": "Monday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Tuesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Wednesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Thursday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Friday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Saturday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Sunday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			}
+		]
+	})
+
+	default_service_level_exists = frappe.db.exists("Service Level", "__Test Service Level")
+	if not default_service_level_exists:
+		default_service_level.insert()
+
+	service_level = frappe.get_doc({
+		"doctype": "Service Level",
+		"service_level": "_Test Service Level",
+		"holiday_list": "__Test Holiday List",
+		"priority": "Medium",
+		"employee_group": employee_group,
+		"response_time": 2,
+		"response_time_period": "Day",
+		"resolution_time": 3,
+		"resolution_time_period": "Day",
+		"support_and_resolution": [
+			{
+				"workday": "Monday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Tuesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Wednesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Thursday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Friday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Saturday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Sunday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			}
+		]
+	})
+	service_level_exist = frappe.db.exists("Service Level", "_Test Service Level")
+	if not service_level_exist:
+		service_level.insert()
+		return service_level.service_level
+	else:
+		return service_level_exist
+
+def get_service_level():
+	service_level = frappe.db.exists("Service Level", "_Test Service Level")
+	return service_level
+
+def make_holiday_list():
+	holiday_list = frappe.db.exists("Holiday List", "__Test Holiday List")
+	if not holiday_list:
+		now = datetime.datetime.now()
+		holiday_list = frappe.get_doc({
+			"doctype": "Holiday List",
+			"holiday_list_name": "__Test Holiday List",
+			"from_date": "2019-01-01",
+			"to_date": "2019-12-31",
+			"holidays": [
+				{
+					"description": "Test Holiday 1",
+					"holiday_date": "2019-03-05"
+				},
+				{
+					"description": "Test Holiday 2",
+					"holiday_date": "2019-03-07"
+				},
+				{
+					"description": "Test Holiday 3",
+					"holiday_date": "2019-02-11"
+				},
+			]
+		}).insert()
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/__init__.py b/erpnext/support/doctype/service_level_agreement/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/__init__.py
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
new file mode 100644
index 0000000..884e3eb
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
@@ -0,0 +1,21 @@
+// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Service Level Agreement', {
+	service_level: function(frm) {
+		frm.fields_dict.support_and_resolution.grid.remove_all();
+		frappe.call({
+			"method": "frappe.client.get",
+			args: {
+				doctype: "Service Level",
+				name: frm.doc.service_level
+			},
+			callback: function(data){
+				for (var i = 0; i < data.message.support_and_resolution.length; i++){
+					frm.add_child("support_and_resolution", data.message.support_and_resolution[i]);
+				}
+				frm.refresh();
+			}
+		});
+	}
+});
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
new file mode 100644
index 0000000..27d7ad5
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
@@ -0,0 +1,764 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "autoname": "Prompt",
+ "beta": 0,
+ "creation": "2018-12-26 21:08:15.448812",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "default": "",
+   "depends_on": "eval: !doc.default_service_level_agreement",
+   "fetch_if_empty": 0,
+   "fieldname": "customer",
+   "fieldtype": "Link",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
+   "in_list_view": 0,
+   "in_standard_filter": 0,
+   "label": "Customer",
+   "length": 0,
+   "no_copy": 0,
+   "options": "Customer",
+   "permlevel": 0,
+   "precision": "",
+   "print_hide": 0,
+   "print_hide_if_no_value": 0,
+   "read_only": 0,
+   "remember_last_selected_value": 0,
+   "report_hide": 0,
+   "reqd": 0,
+   "search_index": 0,
+   "set_only_once": 0,
+   "translatable": 0,
+   "unique": 0
+  },
+  {
+   "allow_bulk_edit": 0,
+   "allow_in_quick_entry": 0,
+   "allow_on_submit": 0,
+   "bold": 0,
+   "collapsible": 0,
+   "columns": 0,
+   "depends_on": "eval: !doc.customer",
+   "fetch_if_empty": 0,
+   "fieldname": "default_service_level_agreement",
+   "fieldtype": "Check",
+   "hidden": 0,
+   "ignore_user_permissions": 0,
+   "ignore_xss_filter": 0,
+   "in_filter": 0,
+   "in_global_search": 0,
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+ "image_view": 0,
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+ "istable": 0,
+ "max_attachments": 0,
+ "modified": "2019-03-17 22:36:53.576464",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Service Level Agreement",
+ "name_case": "",
+ "owner": "Administrator",
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+   "email": 1,
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+   "role": "All",
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+ ],
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+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
new file mode 100644
index 0000000..911d069
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -0,0 +1,45 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe.model.document import Document
+from frappe import _
+
+class ServiceLevelAgreement(Document):
+
+	def before_insert(self):
+		if self.default_service_level_agreement:
+			doc = frappe.get_list("Service Level Agreement", filters=[{"default_service_level_agreement": "1"}])
+			if doc:
+				frappe.throw(_("A Default Service Level Agreement already exists."))
+
+	def validate(self):
+		if not self.default_service_level_agreement:
+			if not (self.start_date and self.end_date):
+				frappe.throw(_("Enter Start and End Date for the Agreement."))
+			if self.start_date >= self.end_date:
+				frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
+
+def check_agreement_status():
+	service_level_agreements = frappe.get_list("Service Level Agreement", filters=[
+		{"agreement_status": "Active"},
+		{"default_service_level_agreement": 0}
+	])
+	service_level_agreements.reverse()
+	for service_level_agreement in service_level_agreements:
+		service_level_agreement = frappe.get_doc("Service Level Agreement", service_level_agreement)
+		if service_level_agreement.end_date < frappe.utils.getdate():
+			service_level_agreement.agreement_status = "Expired"
+		service_level_agreement.save()
+
+def get_active_service_level_agreement_for(customer):
+	agreement = frappe.get_list("Service Level Agreement",
+		filters=[{"agreement_status": "Active"}],
+		or_filters=[{'customer': customer},{"default_service_level_agreement": "1"}],
+		fields=["name", "service_level", "holiday_list", "priority"],
+		order_by='customer DESC',
+		limit=1)
+
+	return agreement[0] if agreement else None
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
new file mode 100644
index 0000000..e5737e0
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
@@ -0,0 +1,149 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+
+import frappe
+import unittest
+from erpnext.support.doctype.service_level.test_service_level import make_service_level
+
+class TestServiceLevelAgreement(unittest.TestCase):
+	pass
+
+def make_service_level_agreement():
+	make_service_level()
+
+	# Default Service Level Agreement
+	default_service_level_agreement = frappe.get_doc({
+		"doctype": "Service Level Agreement",
+		"name": "__Test Service Level Agreement",
+		"default_service_level_agreement": 1,
+		"service_level": "__Test Service Level",
+		"holiday_list": "__Test Holiday List",
+		"priority": "Medium",
+		"employee_group": "_Test Employee Group",
+		"start_date": frappe.utils.getdate(),
+		"end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
+		"response_time": 4,
+		"response_time_period": "Hour",
+		"resolution_time": 6,
+		"resolution_time_period": "Hour",
+		"support_and_resolution": [
+			{
+				"workday": "Monday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Tuesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Wednesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Thursday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Friday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Saturday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Sunday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			}
+		]
+	})
+
+	default_service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "__Test Service Level Agreement")
+	if not default_service_level_agreement_exists:
+		default_service_level_agreement.insert()
+
+
+	customer = frappe.get_doc({
+		"doctype": "Customer",
+		"customer_name": "_Test Customer",
+		"customer_group": "Commercial",
+		"customer_type": "Individual",
+		"territory": "Rest Of The World"
+	})
+	if not frappe.db.exists("Customer", "_Test Customer"):
+		customer.insert()
+	else:
+		customer = frappe.get_doc("Customer", "_Test Customer")
+
+	service_level_agreement = frappe.get_doc({
+		"doctype": "Service Level Agreement",
+		"name": "_Test Service Level Agreement",
+		"customer": customer.customer_name,
+		"service_level": "_Test Service Level",
+		"holiday_list": "__Test Holiday List",
+		"priority": "Medium",
+		"employee_group": "_Test Employee Group",
+		"start_date": frappe.utils.getdate(),
+		"end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
+		"response_time": 2,
+		"response_time_period": "Day",
+		"resolution_time": 3,
+		"resolution_time_period": "Day",
+		"support_and_resolution": [
+			{
+				"workday": "Monday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Tuesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Wednesday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Thursday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Friday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Saturday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			},
+			{
+				"workday": "Sunday",
+				"start_time": "10:00:00",
+				"end_time": "18:00:00",
+			}
+		]
+	})
+
+	service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement")
+	if not service_level_agreement_exists:
+		service_level_agreement.insert()
+		return service_level_agreement.name
+	else:
+		return service_level_agreement_exists
+
+def get_service_level_agreement():
+	service_level_agreement = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement")
+	return service_level_agreement
\ No newline at end of file