Make the communication from the issue webform (#14015)
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index d2ec7c3..923a79c 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -926,6 +926,37 @@
"set_only_once": 0,
"translatable": 0,
"unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "via_customer_portal",
+ "fieldtype": "Check",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Via Customer Portal",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
}
],
"has_web_view": 0,
@@ -939,7 +970,7 @@
"issingle": 0,
"istable": 0,
"max_attachments": 0,
- "modified": "2018-04-13 13:03:14.748090",
+ "modified": "2018-05-07 05:53:20.684275",
"modified_by": "Administrator",
"module": "Support",
"name": "Issue",
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index 6a18f11..dfcc2a8 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -17,6 +17,8 @@
return "{0}: {1}".format(_(self.status), self.subject)
def validate(self):
+ if (self.get("__islocal") and self.via_customer_portal):
+ self.flags.create_communication = True
if not self.raised_by:
self.raised_by = frappe.session.user
self.update_status()
@@ -26,6 +28,12 @@
from frappe.desk.form.assign_to import clear
clear(self.doctype, self.name)
+ def on_update(self):
+ # create the communication email and remove the description
+ if (self.flags.create_communication and self.via_customer_portal):
+ self.create_communication()
+ self.flags.communication_created = None
+
def set_lead_contact(self, email_id):
import email.utils
email_id = email.utils.parseaddr(email_id)[1]
@@ -53,6 +61,26 @@
# if no date, it should be set as None and not a blank string "", as per mysql strict config
self.resolution_date = None
+ def create_communication(self):
+ communication = frappe.new_doc("Communication")
+ communication.update({
+ "communication_type": "Communication",
+ "communication_medium": "Email",
+ "sent_or_received": "Received",
+ "email_status": "Open",
+ "subject": self.subject,
+ "sender": self.raised_by,
+ "content": self.description,
+ "status": "Linked",
+ "reference_doctype": "Issue",
+ "reference_name": self.name
+ })
+ communication.ignore_permissions = True
+ communication.ignore_mandatory = True
+ communication.save()
+
+ self.db_set("description", "")
+
def get_list_context(context=None):
return {
"title": _("Issues"),
diff --git a/erpnext/support/web_form/issues/issues.json b/erpnext/support/web_form/issues/issues.json
index 264b9df..a8c7ab9 100644
--- a/erpnext/support/web_form/issues/issues.json
+++ b/erpnext/support/web_form/issues/issues.json
@@ -18,7 +18,7 @@
"is_standard": 1,
"login_required": 1,
"max_attachment_size": 0,
- "modified": "2017-07-25 22:49:10.762704",
+ "modified": "2018-05-07 05:54:22.213127",
"modified_by": "Administrator",
"module": "Support",
"name": "issues",
@@ -83,6 +83,17 @@
"max_value": 0,
"read_only": 0,
"reqd": 0
+ },
+ {
+ "default": "1",
+ "fieldname": "via_customer_portal",
+ "fieldtype": "Check",
+ "hidden": 1,
+ "label": "Via Customer Portal",
+ "max_length": 0,
+ "max_value": 0,
+ "read_only": 1,
+ "reqd": 0
}
]
}
\ No newline at end of file
diff --git a/erpnext/support/web_form/issues/issues.py b/erpnext/support/web_form/issues/issues.py
index 2334f8b..bb9197a 100644
--- a/erpnext/support/web_form/issues/issues.py
+++ b/erpnext/support/web_form/issues/issues.py
@@ -4,4 +4,5 @@
def get_context(context):
# do your magic here
- pass
+ if context.doc:
+ context.read_only = 1
\ No newline at end of file