feat(Issue): Settings to stop SLA tracking (#18112)
* fix: fix msgprint when creating new issues
* fix: use getdate
* fix: do not self save
* fix: test case
* fix: error due to comparing date and str
* fix: creation time for replicated issue
* feat: sla in support settings
* fix: remove sla settings
* feat: enable check in sla
* fix: throw if sla is disabled
* fix: enable sla
diff --git a/erpnext/config/support.py b/erpnext/config/support.py
index 0301bb3..36b4214 100644
--- a/erpnext/config/support.py
+++ b/erpnext/config/support.py
@@ -97,4 +97,15 @@
},
]
},
+ {
+ "label": _("Settings"),
+ "icon": "fa fa-list",
+ "items": [
+ {
+ "type": "doctype",
+ "name": "Support Settings",
+ "label": _("Support Settings"),
+ },
+ ]
+ },
]
\ No newline at end of file
diff --git a/erpnext/selling/doctype/customer/customer_dashboard.py b/erpnext/selling/doctype/customer/customer_dashboard.py
index 87ca6a7..8e790bf 100644
--- a/erpnext/selling/doctype/customer/customer_dashboard.py
+++ b/erpnext/selling/doctype/customer/customer_dashboard.py
@@ -26,10 +26,6 @@
'items': ['Sales Order', 'Delivery Note', 'Sales Invoice']
},
{
- 'label': _('Service Level Agreement'),
- 'items': ['Service Level Agreement']
- },
- {
'label': _('Payments'),
'items': ['Payment Entry']
},
diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index 1a272d1..9d93f37 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -129,8 +129,15 @@
function set_time_to_resolve_and_response(frm) {
frm.dashboard.clear_headline();
- var time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
- var time_to_resolve = get_time_left(frm.doc.resolution_by, frm.doc.agreement_fulfilled);
+ var time_to_respond = get_status(frm.doc.response_by_variance);
+ if (!frm.doc.first_responded_on && frm.doc.agreement_fulfilled === "Ongoing") {
+ time_to_respond = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
+ }
+
+ var time_to_resolve = get_status(frm.doc.resolution_by_variance);
+ if (!frm.doc.resolution_date && frm.doc.agreement_fulfilled === "Ongoing") {
+ time_to_resolve = get_time_left(frm.doc.response_by, frm.doc.agreement_fulfilled);
+ }
frm.dashboard.set_headline_alert(
'<div class="row">' +
@@ -146,7 +153,15 @@
function get_time_left(timestamp, agreement_fulfilled) {
const diff = moment(timestamp).diff(moment());
- const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : moment(0, 'seconds').format('HH:mm');
- let indicator = (diff_display == '00:00' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
+ const diff_display = diff >= 44500 ? moment.duration(diff).humanize() : "Failed";
+ let indicator = (diff_display == 'Failed' && agreement_fulfilled != "Fulfilled") ? "red" : "green";
return {"diff_display": diff_display, "indicator": indicator};
}
+
+function get_status(variance) {
+ if (variance > 0) {
+ return {"diff_display": "Fulfilled", "indicator": "green"};
+ } else {
+ return {"diff_display": "Failed", "indicator": "red"};
+ }
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index b7c4166..72153dc 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -113,6 +113,7 @@
"search_index": 1
},
{
+ "default": "Medium",
"fieldname": "priority",
"fieldtype": "Link",
"in_standard_filter": 1,
@@ -143,7 +144,6 @@
},
{
"collapsible": 1,
- "depends_on": "eval: doc.service_level_agreement",
"fieldname": "service_level_section",
"fieldtype": "Section Break",
"label": "Service Level"
@@ -314,6 +314,7 @@
},
{
"default": "Ongoing",
+ "depends_on": "eval: doc.service_level_agreement",
"fieldname": "agreement_fulfilled",
"fieldtype": "Select",
"label": "Service Level Agreement Fulfilled",
@@ -321,6 +322,7 @@
"read_only": 1
},
{
+ "depends_on": "eval: doc.service_level_agreement",
"description": "in hours",
"fieldname": "response_by_variance",
"fieldtype": "Float",
@@ -328,6 +330,7 @@
"read_only": 1
},
{
+ "depends_on": "eval: doc.service_level_agreement",
"description": "in hours",
"fieldname": "resolution_by_variance",
"fieldtype": "Float",
@@ -337,7 +340,7 @@
],
"icon": "fa fa-ticket",
"idx": 7,
- "modified": "2019-06-27 15:19:00.771333",
+ "modified": "2019-06-30 13:19:38.215525",
"modified_by": "Administrator",
"module": "Support",
"name": "Issue",
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index ad1c263..226676f 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -92,7 +92,6 @@
self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()), 2)
self.agreement_fulfilled = "Fulfilled" if self.response_by_variance > 0 and self.resolution_by_variance > 0 else "Failed"
- self.save(ignore_permissions=True)
def create_communication(self):
communication = frappe.new_doc("Communication")
@@ -118,6 +117,17 @@
replicated_issue = deepcopy(self)
replicated_issue.subject = subject
+ replicated_issue.creation = now_datetime()
+
+ # Reset SLA
+ if replicated_issue.service_level_agreement:
+ replicated_issue.service_level_agreement = None
+ replicated_issue.agreement_fulfilled = "Ongoing"
+ replicated_issue.response_by = None
+ replicated_issue.response_by_variance = None
+ replicated_issue.resolution_by = None
+ replicated_issue.resolution_by_variance = None
+
frappe.get_doc(replicated_issue).insert()
# Replicate linked Communications
@@ -136,7 +146,8 @@
return replicated_issue.name
def before_insert(self):
- self.set_response_and_resolution_time()
+ if frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+ self.set_response_and_resolution_time()
def set_response_and_resolution_time(self, priority=None, service_level_agreement=None):
service_level_agreement = get_active_service_level_agreement_for(priority=priority,
@@ -171,13 +182,16 @@
self.resolution_by_variance = round(time_diff_in_hours(self.resolution_by, now_datetime()))
def change_service_level_agreement_and_priority(self):
- if not self.priority == frappe.db.get_value("Issue", self.name, "priority"):
- self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
- frappe.msgprint("Priority has been updated.")
+ if self.service_level_agreement and frappe.db.exists("Issue", self.name) and \
+ frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
- if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"):
- self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
- frappe.msgprint("Service Level Agreement has been updated.")
+ if not self.priority == frappe.db.get_value("Issue", self.name, "priority"):
+ self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
+ frappe.msgprint(_("Priority has been changed to {0}.").format(self.priority))
+
+ if not self.service_level_agreement == frappe.db.get_value("Issue", self.name, "service_level_agreement"):
+ self.set_response_and_resolution_time(priority=self.priority, service_level_agreement=self.service_level_agreement)
+ frappe.msgprint(_("Service Level Agreement has been changed to {0}.").format(self.service_level_agreement))
def get_expected_time_for(parameter, service_level, start_date_time):
current_date_time = start_date_time
diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py
index 75d70b1..eb1736e 100644
--- a/erpnext/support/doctype/issue/test_issue.py
+++ b/erpnext/support/doctype/issue/test_issue.py
@@ -11,6 +11,7 @@
class TestIssue(unittest.TestCase):
def test_response_time_and_resolution_time_based_on_different_sla(self):
+ frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1)
create_service_level_agreements_for_issues()
creation = datetime.datetime(2019, 3, 4, 12, 0)
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
index f91a80c..9a83ca7 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
@@ -5,6 +5,7 @@
"editable_grid": 1,
"engine": "InnoDB",
"field_order": [
+ "enable",
"service_level",
"default_service_level_agreement",
"holiday_list",
@@ -149,9 +150,15 @@
"in_standard_filter": 1,
"label": "Entity Type",
"options": "\nCustomer\nCustomer Group\nTerritory"
+ },
+ {
+ "default": "1",
+ "fieldname": "enable",
+ "fieldtype": "Check",
+ "label": "Enable"
}
],
- "modified": "2019-06-20 18:04:14.293378",
+ "modified": "2019-07-09 17:22:16.402939",
"modified_by": "Administrator",
"module": "Support",
"name": "Service Level Agreement",
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
index 82c0ffb..a399c58 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -6,19 +6,23 @@
import frappe
from frappe.model.document import Document
from frappe import _
+from frappe.utils import getdate
class ServiceLevelAgreement(Document):
def validate(self):
+ if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+ frappe.throw(_("Service Level Agreement tracking is not enabled."))
+
if self.default_service_level_agreement:
if frappe.db.exists("Service Level Agreement", {"default_service_level_agreement": "1", "name": ["!=", self.name]}):
frappe.throw(_("A Default Service Level Agreement already exists."))
else:
if self.start_date and self.end_date:
- if self.start_date >= self.end_date:
+ if getdate(self.start_date) >= getdate(self.end_date):
frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
- if self.end_date < frappe.utils.getdate():
+ if getdate(self.end_date) < getdate(frappe.utils.getdate()):
frappe.throw(_("End Date of Agreement can't be less than today."))
if self.entity_type and self.entity:
@@ -44,12 +48,16 @@
for service_level_agreement in service_level_agreements:
doc = frappe.get_doc("Service Level Agreement", service_level_agreement.name)
- if doc.end_date and doc.end_date < frappe.utils.getdate():
+ if doc.end_date and getdate(doc.end_date) < getdate(frappe.utils.getdate()):
frappe.db.set_value("Service Level Agreement", service_level_agreement.name, "active", 0)
def get_active_service_level_agreement_for(priority, customer=None, service_level_agreement=None):
+ if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+ return
+
filters = [
["Service Level Agreement", "active", "=", 1],
+ ["Service Level Agreement", "enable", "=", 1]
]
if priority:
@@ -80,6 +88,14 @@
@frappe.whitelist()
def get_service_level_agreement_filters(name, customer=None):
+ if not frappe.db.get_single_value("Support Settings", "track_service_level_agreement"):
+ return
+
+ filters = [
+ ["Service Level Agreement", "active", "=", 1],
+ ["Service Level Agreement", "enable", "=", 1]
+ ]
+
if not customer:
or_filters = [
["Service Level Agreement", "default_service_level_agreement", "=", 1]
@@ -93,5 +109,5 @@
return {
"priority": [priority.priority for priority in frappe.get_list("Service Level Priority", filters={"parent": name}, fields=["priority"])],
- "service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", or_filters=or_filters)]
+ "service_level_agreements": [d.name for d in frappe.get_list("Service Level Agreement", filters=filters, or_filters=or_filters)]
}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
index 6aa5394..68b82d1 100644
--- a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
@@ -10,6 +10,8 @@
class TestServiceLevelAgreement(unittest.TestCase):
def test_service_level_agreement(self):
+ frappe.db.set_value("Support Settings", None, "track_service_level_agreement", 1)
+
create_service_level_for_sla()
# Default Service Level Agreement
diff --git a/erpnext/support/doctype/support_settings/support_settings.json b/erpnext/support/doctype/support_settings/support_settings.json
index 2b79107..2dced15 100644
--- a/erpnext/support/doctype/support_settings/support_settings.json
+++ b/erpnext/support/doctype/support_settings/support_settings.json
@@ -1,560 +1,145 @@
{
- "allow_copy": 0,
- "allow_guest_to_view": 0,
- "allow_import": 0,
- "allow_rename": 0,
- "beta": 0,
"creation": "2017-02-17 13:07:35.686409",
- "custom": 0,
- "docstatus": 0,
"doctype": "DocType",
- "document_type": "",
"editable_grid": 1,
"engine": "InnoDB",
+ "field_order": [
+ "sb_00",
+ "track_service_level_agreement",
+ "issues_sb",
+ "close_issue_after_days",
+ "portal_sb",
+ "get_started_sections",
+ "show_latest_forum_posts",
+ "forum_sb",
+ "forum_url",
+ "get_latest_query",
+ "response_key_list",
+ "column_break_10",
+ "post_title_key",
+ "post_description_key",
+ "post_route_key",
+ "post_route_string",
+ "search_apis_sb",
+ "search_apis"
+ ],
"fields": [
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "issues_sb",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Issues",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Issues"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"default": "7",
"description": "Auto close Issue after 7 days",
"fieldname": "close_issue_after_days",
"fieldtype": "Int",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Close Issue After Days",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Close Issue After Days"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "portal_sb",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Support Portal",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Support Portal"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "get_started_sections",
"fieldtype": "Code",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Get Started Sections",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Get Started Sections"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
+ "default": "0",
"fieldname": "show_latest_forum_posts",
"fieldtype": "Check",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Show Latest Forum Posts",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Show Latest Forum Posts"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"depends_on": "show_latest_forum_posts",
"fieldname": "forum_sb",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Forum Posts",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Forum Posts"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "forum_url",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Forum URL",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Forum URL"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "get_latest_query",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Get Latest Query",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Get Latest Query"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "response_key_list",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Response Key List",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Response Key List"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "column_break_10",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "fieldtype": "Column Break"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "post_title_key",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Post Title Key",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Post Title Key"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "post_description_key",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Post Description Key",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Post Description Key"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "post_route_key",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Post Route Key",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Post Route Key"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "post_route_string",
"fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Post Route String",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Post Route String"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "search_apis_sb",
"fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Search APIs",
- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "label": "Search APIs"
},
{
- "allow_bulk_edit": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
"fieldname": "search_apis",
"fieldtype": "Table",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
"label": "Search APIs",
- "length": 0,
- "no_copy": 0,
- "options": "Support Search Source",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
- "unique": 0
+ "options": "Support Search Source"
+ },
+ {
+ "fieldname": "sb_00",
+ "fieldtype": "Section Break",
+ "label": "Service Level Agreements"
+ },
+ {
+ "default": "0",
+ "fieldname": "track_service_level_agreement",
+ "fieldtype": "Check",
+ "label": "Track Service Level Agreement"
}
],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "idx": 0,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
"issingle": 1,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2018-05-17 02:11:33.462444",
+ "modified": "2019-07-09 17:11:38.216732",
"modified_by": "Administrator",
"module": "Support",
"name": "Support Settings",
- "name_case": "",
"owner": "Administrator",
"permissions": [
{
- "amend": 0,
- "cancel": 0,
"create": 1,
"delete": 1,
"email": 1,
- "export": 0,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
"print": 1,
"read": 1,
- "report": 0,
"role": "System Manager",
- "set_user_permissions": 0,
"share": 1,
- "submit": 0,
"write": 1
}
],
"quick_entry": 1,
- "read_only": 0,
- "read_only_onload": 0,
- "show_name_in_global_search": 0,
"sort_field": "modified",
"sort_order": "DESC",
- "track_changes": 1,
- "track_seen": 0
+ "track_changes": 1
}
\ No newline at end of file