feat(Support): Service Level Agreements (#16828)
* init SLA
* Added more inputs to the forms
* set priority of issue
* Removed UOM in favor of hours for tracking
* updated js to autofill values
* Removed unwanted fields
* timer functionality
* code refactor
* parenthesis fix
* fixed typo
* added new fields
* Updated fields
* Updated fields for issue doctype
* Updated fields for issue doctype
* changed doctype structure
* added new fields to issue
* code refactor
* new function to set criticality level
* changed dropdown options
* set timer for sla
* calculation of resolution and response time
* stopwatch counter
* dashboard changes
* renamed sla to support contract
* countdown timer section
* issue doctype changes
* removed unwanted imports
* fixed wrong response time and resolution time
* update response and resolution time
* calculate time to respond and resolve
* feature enhancements
* probable scheduling bug fix
* fixed scheduling issue support sent out of support time
* removed issue criticality link from support
* Changed day order
* skip date validation when support contract is default
* removed mandatory field
* fix scheduling conditions for now
* code refactor
* removed duplicate doctypes
* fixed day inserted twice in service level
* check to not add another default contract
* default support contracts
* removed commented code
* removed unused imports
* fix sla for non-listed days
* reduced redundant code and optimized it and starting unit tests
* added condition check to compute days correctly
* renamed doc as per guidelines and added conditions for scheduling
* removed per day support timings
* added response and resolution time to support contract
* scheduling based on hours kinda fix
* set sla before_update and finally fixed time scheduling out of support time
* DocType Issue removed test_records and rewrote test cases
* test cases and codacy fixes
* Doctype SLA instead of Support Contract to avoid confusion with Contract
* fixed tests failing due to change in options for time period
* change naming to Prompt
* remove unknown doctype from help_desk
* revert unwanted changes to default
* refactor get_list for fetching service_level_agreement
* change datatypes
* fix tests
* refactored tests
* remove unused imports
* code and comments refactor for better understandability
* removed and renamed doctype to service days and minor fixes
* Refactor test cases for response and resolution time for issue
* add validation to check if response time < resolution time
* minor fix for checking if current day is start day
* calculate time in js rather than python
* fix: parenthesis fixing customer dashboard
* json changes to rename sections
* refactor: alignment
* refactor: beautify code
* fix: use frm api to get the element
* fix: replace '__' with '_'
* refactor: remove pointless test
diff --git a/erpnext/config/help_desk.py b/erpnext/config/help_desk.py
index adc84f2..c19dd42 100644
--- a/erpnext/config/help_desk.py
+++ b/erpnext/config/help_desk.py
@@ -2,61 +2,81 @@
from frappe import _
def get_data():
- return [
- {
- "label": _("Issues"),
- "items": [
- {
- "type": "doctype",
- "name": "Issue",
- "description": _("Support queries from customers."),
+ return [
+ {
+ "label": _("Issues"),
+ "items": [
+ {
+ "type": "doctype",
+ "name": "Issue",
+ "description": _("Support queries from customers."),
"onboard": 1,
- },
- {
- "type": "doctype",
- "name": "Communication",
- "description": _("Communication log."),
+ },
+ {
+ "type": "doctype",
+ "name": "Communication",
+ "description": _("Communication log."),
"onboard": 1,
- },
- ]
- },
- {
- "label": _("Warranty"),
- "items": [
- {
- "type": "doctype",
- "name": "Warranty Claim",
- "description": _("Warranty Claim against Serial No."),
- },
- {
- "type": "doctype",
- "name": "Serial No",
- "description": _("Single unit of an Item."),
- },
- ]
- },
- {
- "label": _("Reports"),
- "icon": "fa fa-list",
- "items": [
- {
- "type": "page",
- "name": "support-analytics",
- "label": _("Support Analytics"),
- "icon": "fa fa-bar-chart"
- },
- {
- "type": "report",
- "name": "Minutes to First Response for Issues",
- "doctype": "Issue",
- "is_query_report": True
- },
- {
- "type": "report",
- "name": "Support Hours",
- "doctype": "Issue",
- "is_query_report": True
- },
- ]
- },
- ]
\ No newline at end of file
+ },
+ ]
+ },
+ {
+ "label": _("Warranty"),
+ "items": [
+ {
+ "type": "doctype",
+ "name": "Warranty Claim",
+ "description": _("Warranty Claim against Serial No."),
+ },
+ {
+ "type": "doctype",
+ "name": "Serial No",
+ "description": _("Single unit of an Item."),
+ },
+ ]
+ },
+ {
+ "label": _("Service Level Agreement"),
+ "items": [
+ {
+ "type": "doctype",
+ "name": "Employee Group",
+ "description": _("Support Team."),
+ },
+ {
+ "type": "doctype",
+ "name": "Service Level",
+ "description": _("Service Level."),
+ },
+ {
+ "type": "doctype",
+ "name": "Service Level Agreement",
+ "description": _("Service Level Agreement."),
+ }
+ ]
+ },
+ {
+ "label": _("Reports"),
+ "icon": "fa fa-list",
+ "items": [
+ {
+ "type": "page",
+ "name": "support-analytics",
+ "label": _("Support Analytics"),
+ "icon": "fa fa-bar-chart"
+ },
+ {
+ "type": "report",
+ "name": "Minutes to First Response for Issues",
+ "doctype": "Issue",
+ "is_query_report": True
+ },
+ {
+ "type": "report",
+ "name": "Support Hours",
+ "doctype": "Issue",
+ "is_query_report": True
+ },
+ ]
+ },
+ ]
\ No newline at end of file
diff --git a/erpnext/config/support.py b/erpnext/config/support.py
new file mode 100644
index 0000000..3980b42
--- /dev/null
+++ b/erpnext/config/support.py
@@ -0,0 +1,80 @@
+from __future__ import unicode_literals
+from frappe import _
+
+def get_data():
+ return [
+ {
+ "label": _("Issues"),
+ "items": [
+ {
+ "type": "doctype",
+ "name": "Issue",
+ "description": _("Support queries from customers."),
+ },
+ {
+ "type": "doctype",
+ "name": "Communication",
+ "description": _("Communication log."),
+ },
+ ]
+ },
+ {
+ "label": _("Warranty"),
+ "items": [
+ {
+ "type": "doctype",
+ "name": "Warranty Claim",
+ "description": _("Warranty Claim against Serial No."),
+ },
+ {
+ "type": "doctype",
+ "name": "Serial No",
+ "description": _("Single unit of an Item."),
+ },
+ ]
+ },
+ {
+ "label": _("Reports"),
+ "icon": "fa fa-list",
+ "items": [
+ {
+ "type": "page",
+ "name": "support-analytics",
+ "label": _("Support Analytics"),
+ "icon": "fa fa-bar-chart"
+ },
+ {
+ "type": "report",
+ "name": "Minutes to First Response for Issues",
+ "doctype": "Issue",
+ "is_query_report": True
+ },
+ {
+ "type": "report",
+ "name": "Support Hours",
+ "doctype": "Issue",
+ "is_query_report": True
+ },
+ ]
+ },
+ {
+ "label": _("Service Level Agreement"),
+ "items": [
+ {
+ "type": "doctype",
+ "name": "Employee Group",
+ "description": _("Support Team."),
+ },
+ {
+ "type": "doctype",
+ "name": "Service Level",
+ "description": _("Service Level."),
+ },
+ {
+ "type": "doctype",
+ "name": "Service Level Agreement",
+ "description": _("Service Level Agreement."),
+ }
+ ]
+ },
+ ]
diff --git a/erpnext/hooks.py b/erpnext/hooks.py
index d28666c..942806e 100644
--- a/erpnext/hooks.py
+++ b/erpnext/hooks.py
@@ -241,7 +241,8 @@
"erpnext.erpnext_integrations.doctype.amazon_mws_settings.amazon_mws_settings.schedule_get_order_details",
"erpnext.accounts.doctype.gl_entry.gl_entry.rename_gle_sle_docs",
"erpnext.projects.doctype.project.project.hourly_reminder",
- "erpnext.projects.doctype.project.project.collect_project_status"
+ "erpnext.projects.doctype.project.project.collect_project_status",
+ "erpnext.support.doctype.issue.issue.update_support_timer",
],
"daily": [
"erpnext.stock.reorder_item.reorder_item",
@@ -262,7 +263,8 @@
"erpnext.crm.doctype.contract.contract.update_status_for_contracts",
"erpnext.projects.doctype.project.project.update_project_sales_billing",
"erpnext.projects.doctype.project.project.send_project_status_email_to_users",
- "erpnext.quality_management.doctype.quality_review.quality_review.review"
+ "erpnext.quality_management.doctype.quality_review.quality_review.review",
+ "erpnext.support.doctype.service_level_agreement.service_level_agreement.check_agreement_status"
],
"daily_long": [
"erpnext.manufacturing.doctype.bom_update_tool.bom_update_tool.update_latest_price_in_all_boms"
diff --git a/erpnext/hr/doctype/employee_group/__init__.py b/erpnext/hr/doctype/employee_group/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/__init__.py
diff --git a/erpnext/hr/doctype/employee_group/employee_group.js b/erpnext/hr/doctype/employee_group/employee_group.js
new file mode 100644
index 0000000..3db5718
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/employee_group.js
@@ -0,0 +1,6 @@
+// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Employee Group', {
+
+});
diff --git a/erpnext/hr/doctype/employee_group/employee_group.json b/erpnext/hr/doctype/employee_group/employee_group.json
new file mode 100644
index 0000000..1a66fab
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/employee_group.json
@@ -0,0 +1,162 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "autoname": "field:employee_group_name",
+ "beta": 0,
+ "creation": "2018-11-19 12:33:31.351364",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "employee_group_name",
+ "fieldtype": "Data",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Name",
+ "length": 0,
+ "no_copy": 0,
+ "options": "",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 1
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "section_break_00",
+ "fieldtype": "Section Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Employee",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "employee_list",
+ "fieldtype": "Table",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Employee",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Employee Group Table",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ }
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "idx": 0,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 0,
+ "max_attachments": 0,
+ "modified": "2018-12-27 19:52:34.791538",
+ "modified_by": "Administrator",
+ "module": "HR",
+ "name": "Employee Group",
+ "name_case": "",
+ "owner": "Administrator",
+ "permissions": [
+ {
+ "amend": 0,
+ "cancel": 0,
+ "create": 1,
+ "delete": 1,
+ "email": 1,
+ "export": 1,
+ "if_owner": 0,
+ "import": 0,
+ "permlevel": 0,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "System Manager",
+ "set_user_permissions": 0,
+ "share": 1,
+ "submit": 0,
+ "write": 1
+ }
+ ],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/hr/doctype/employee_group/employee_group.py b/erpnext/hr/doctype/employee_group/employee_group.py
new file mode 100644
index 0000000..3025877
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/employee_group.py
@@ -0,0 +1,9 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+from frappe.model.document import Document
+
+class EmployeeGroup(Document):
+ pass
diff --git a/erpnext/hr/doctype/employee_group/test_employee_group.py b/erpnext/hr/doctype/employee_group/test_employee_group.py
new file mode 100644
index 0000000..3a6bf85
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group/test_employee_group.py
@@ -0,0 +1,32 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+import frappe
+import unittest
+from erpnext.hr.doctype.employee.test_employee import make_employee
+
+class TestEmployeeGroup(unittest.TestCase):
+ pass
+
+def make_employee_group():
+ employee = make_employee("testemployee@example.com")
+ employee_group = frappe.get_doc({
+ "doctype": "Employee Group",
+ "employee_group_name": "_Test Employee Group",
+ "employee_list": [
+ {
+ "employee": employee
+ }
+ ]
+ })
+ employee_group_exist = frappe.db.exists("Employee Group", "_Test Employee Group")
+ if not employee_group_exist:
+ employee_group.insert()
+ return employee_group.employee_group_name
+ else:
+ return employee_group_exist
+
+def get_employee_group():
+ employee_group = frappe.db.exists("Employee Group", "_Test Employee Group")
+ return employee_group
\ No newline at end of file
diff --git a/erpnext/hr/doctype/employee_group_table/__init__.py b/erpnext/hr/doctype/employee_group_table/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group_table/__init__.py
diff --git a/erpnext/hr/doctype/employee_group_table/employee_group_table.json b/erpnext/hr/doctype/employee_group_table/employee_group_table.json
new file mode 100644
index 0000000..f2e7770
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group_table/employee_group_table.json
@@ -0,0 +1,109 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "beta": 0,
+ "creation": "2018-11-19 12:39:46.153061",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "employee",
+ "fieldtype": "Link",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Employee",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Employee",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_from": "employee.first_name",
+ "fieldname": "employee_name",
+ "fieldtype": "Data",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Employee Name",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ }
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "idx": 0,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 1,
+ "max_attachments": 0,
+ "modified": "2018-11-19 13:18:17.281656",
+ "modified_by": "Administrator",
+ "module": "HR",
+ "name": "Employee Group Table",
+ "name_case": "",
+ "owner": "Administrator",
+ "permissions": [],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/hr/doctype/employee_group_table/employee_group_table.py b/erpnext/hr/doctype/employee_group_table/employee_group_table.py
new file mode 100644
index 0000000..816611d
--- /dev/null
+++ b/erpnext/hr/doctype/employee_group_table/employee_group_table.py
@@ -0,0 +1,9 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+from frappe.model.document import Document
+
+class EmployeeGroupTable(Document):
+ pass
diff --git a/erpnext/hr/doctype/holiday_list/test_holiday_list.py b/erpnext/hr/doctype/holiday_list/test_holiday_list.py
index 360ab9d..653ef2f 100644
--- a/erpnext/hr/doctype/holiday_list/test_holiday_list.py
+++ b/erpnext/hr/doctype/holiday_list/test_holiday_list.py
@@ -2,6 +2,8 @@
# License: GNU General Public License v3. See license.txt
from __future__ import unicode_literals
-
import frappe
-test_records = frappe.get_test_records('Holiday List')
\ No newline at end of file
+import unittest
+
+class TestHolidayList(unittest.TestCase):
+ pass
\ No newline at end of file
diff --git a/erpnext/selling/doctype/customer/customer.json b/erpnext/selling/doctype/customer/customer.json
index 31d3b74..a334189 100644
--- a/erpnext/selling/doctype/customer/customer.json
+++ b/erpnext/selling/doctype/customer/customer.json
@@ -1,2131 +1,2131 @@
{
- "allow_copy": 0,
- "allow_events_in_timeline": 1,
- "allow_guest_to_view": 0,
- "allow_import": 1,
- "allow_rename": 1,
- "autoname": "naming_series:",
- "beta": 0,
- "creation": "2013-06-11 14:26:44",
- "custom": 0,
- "description": "Buyer of Goods and Services.",
- "docstatus": 0,
- "doctype": "DocType",
- "document_type": "Setup",
- "editable_grid": 0,
- "engine": "InnoDB",
+ "allow_copy": 0,
+ "allow_events_in_timeline": 1,
+ "allow_guest_to_view": 0,
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "naming_series:",
+ "beta": 0,
+ "creation": "2013-06-11 14:26:44",
+ "custom": 0,
+ "description": "Buyer of Goods and Services.",
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "editable_grid": 0,
+ "engine": "InnoDB",
"fields": [
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "basic_info",
- "fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Name and Type",
- "length": 0,
- "no_copy": 0,
- "oldfieldtype": "Section Break",
- "options": "fa fa-user",
- "permlevel": 0,
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- "share": 0,
- "submit": 0,
+ "amend": 0,
+ "cancel": 0,
+ "create": 0,
+ "delete": 0,
+ "email": 1,
+ "export": 0,
+ "if_owner": 0,
+ "import": 0,
+ "permlevel": 0,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "Stock User",
+ "set_user_permissions": 0,
+ "share": 0,
+ "submit": 0,
"write": 0
- },
+ },
{
- "amend": 0,
- "cancel": 0,
- "create": 0,
- "delete": 0,
- "email": 1,
- "export": 0,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
- "print": 1,
- "read": 1,
- "report": 1,
- "role": "Stock Manager",
- "set_user_permissions": 0,
- "share": 0,
- "submit": 0,
+ "amend": 0,
+ "cancel": 0,
+ "create": 0,
+ "delete": 0,
+ "email": 1,
+ "export": 0,
+ "if_owner": 0,
+ "import": 0,
+ "permlevel": 0,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "Stock Manager",
+ "set_user_permissions": 0,
+ "share": 0,
+ "submit": 0,
"write": 0
- },
+ },
{
- "amend": 0,
- "cancel": 0,
- "create": 0,
- "delete": 0,
- "email": 1,
- "export": 0,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
- "print": 1,
- "read": 1,
- "report": 1,
- "role": "Accounts User",
- "set_user_permissions": 0,
- "share": 0,
- "submit": 0,
+ "amend": 0,
+ "cancel": 0,
+ "create": 0,
+ "delete": 0,
+ "email": 1,
+ "export": 0,
+ "if_owner": 0,
+ "import": 0,
+ "permlevel": 0,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "Accounts User",
+ "set_user_permissions": 0,
+ "share": 0,
+ "submit": 0,
"write": 0
- },
+ },
{
- "amend": 0,
- "cancel": 0,
- "create": 0,
- "delete": 0,
- "email": 1,
- "export": 0,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
- "print": 1,
- "read": 1,
- "report": 1,
- "role": "Accounts Manager",
- "set_user_permissions": 0,
- "share": 0,
- "submit": 0,
+ "amend": 0,
+ "cancel": 0,
+ "create": 0,
+ "delete": 0,
+ "email": 1,
+ "export": 0,
+ "if_owner": 0,
+ "import": 0,
+ "permlevel": 0,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "Accounts Manager",
+ "set_user_permissions": 0,
+ "share": 0,
+ "submit": 0,
"write": 0
}
- ],
- "quick_entry": 1,
- "read_only": 0,
- "read_only_onload": 0,
- "search_fields": "customer_name,customer_group,territory, mobile_no,primary_address",
- "show_name_in_global_search": 1,
- "sort_order": "ASC",
- "title_field": "customer_name",
- "track_changes": 1,
- "track_seen": 0,
+ ],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "search_fields": "customer_name,customer_group,territory, mobile_no,primary_address",
+ "show_name_in_global_search": 1,
+ "sort_order": "ASC",
+ "title_field": "customer_name",
+ "track_changes": 1,
+ "track_seen": 0,
"track_views": 0
}
diff --git a/erpnext/selling/doctype/customer/customer_dashboard.py b/erpnext/selling/doctype/customer/customer_dashboard.py
index 3142ea2..243c1eb 100644
--- a/erpnext/selling/doctype/customer/customer_dashboard.py
+++ b/erpnext/selling/doctype/customer/customer_dashboard.py
@@ -21,6 +21,10 @@
'items': ['Sales Order', 'Delivery Note', 'Sales Invoice']
},
{
+ 'label': _('Service Level Agreement'),
+ 'items': ['Service Level Agreement']
+ },
+ {
'label': _('Payments'),
'items': ['Payment Entry']
},
diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js
index ce75304..dba111d 100644
--- a/erpnext/support/doctype/issue/issue.js
+++ b/erpnext/support/doctype/issue/issue.js
@@ -1,6 +1,7 @@
frappe.ui.form.on("Issue", {
onload: function(frm) {
frm.email_field = "raised_by";
+ set_time_to_resolve_and_response(frm);
},
refresh: function (frm) {
@@ -74,5 +75,39 @@
frm.timeline.wrapper.data("split-issue-event-attached", true)
}
}
- }
+ },
});
+
+function set_time_to_resolve_and_response(frm) {
+
+ const customer = frm.fields_dict['customer'].$wrapper;
+ const email_account = frm.fields_dict['email_account'].$wrapper;
+
+ const time_to_respond = $(get_time_left_element(__('Time To Respond'), frm.doc.response_by));
+ const time_to_resolve = $(get_time_left_element(__('Time To Resolve'), frm.doc.resolve_by));
+
+ time_to_respond.insertAfter(customer);
+ time_to_resolve.insertAfter(email_account);
+}
+
+function get_time_left_element(label, timestamp) {
+ return `
+ <div class="frappe-control input-max-width" data-field_name="${label.replace(/ /g, "_").toLowerCase()}">
+ <div class="form-group">
+ <div class="clearfix">
+ <label class="control-label" style="padding-right: 0px;">
+ ${label}
+ </label>
+ </div>
+ <div class="control-input-wrapper">
+ <div class="control-value like-disabled-input">${get_time_left(timestamp)}</div>
+ </div>
+ </div>
+ </div>
+ `;
+}
+
+function get_time_left(timestamp) {
+ const diff = moment(timestamp).diff(moment());
+ return diff >= 44500 ? moment.duration().humanize() : 0;
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index 7cb0df2..02432e6 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -1,1077 +1,1312 @@
{
- "allow_copy": 0,
- "allow_events_in_timeline": 0,
- "allow_guest_to_view": 0,
- "allow_import": 1,
- "allow_rename": 1,
- "autoname": "naming_series:",
- "beta": 0,
- "creation": "2013-02-01 10:36:25",
- "custom": 0,
- "docstatus": 0,
- "doctype": "DocType",
- "document_type": "Setup",
- "editable_grid": 0,
- "engine": "InnoDB",
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 1,
+ "allow_rename": 1,
+ "autoname": "naming_series:",
+ "beta": 0,
+ "creation": "2013-02-01 10:36:25",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "Setup",
+ "editable_grid": 0,
+ "engine": "InnoDB",
"fields": [
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "subject_section",
- "fieldtype": "Section Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Subject",
- "length": 0,
- "no_copy": 0,
- "options": "fa fa-flag",
- "permlevel": 0,
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_if_empty": 0,
+ "fieldname": "subject_section",
+ "fieldtype": "Section Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Subject",
+ "length": 0,
+ "no_copy": 0,
+ "options": "fa fa-flag",
+ "permlevel": 0,
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
"unique": 0
- },
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
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- "fieldname": "naming_series",
- "fieldtype": "Select",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Series",
- "length": 0,
- "no_copy": 1,
- "options": "ISS-.YYYY.-",
- "permlevel": 0,
- "print_hide": 1,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 1,
- "translatable": 0,
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "default": "",
+ "fetch_if_empty": 0,
+ "fieldname": "naming_series",
+ "fieldtype": "Select",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Series",
+ "length": 0,
+ "no_copy": 1,
+ "options": "ISS-.YYYY.-",
+ "permlevel": 0,
+ "print_hide": 1,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 1,
+ "translatable": 0,
"unique": 0
- },
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 1,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "subject",
- "fieldtype": "Data",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 1,
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- "length": 0,
- "no_copy": 0,
- "permlevel": 0,
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- "report_hide": 0,
- "reqd": 1,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 1,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_if_empty": 0,
+ "fieldname": "subject",
+ "fieldtype": "Data",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 1,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Subject",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
"unique": 0
- },
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "issue_type",
- "fieldtype": "Link",
- "hidden": 0,
- "ignore_user_permissions": 0,
- "ignore_xss_filter": 0,
- "in_filter": 0,
- "in_global_search": 0,
- "in_list_view": 0,
- "in_standard_filter": 0,
- "label": "Issue Type",
- "length": 0,
- "no_copy": 0,
- "options": "Issue Type",
- "permlevel": 0,
- "precision": "",
- "print_hide": 0,
- "print_hide_if_no_value": 0,
- "read_only": 0,
- "remember_last_selected_value": 0,
- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_if_empty": 0,
+ "fieldname": "issue_type",
+ "fieldtype": "Link",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Issue Type",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Issue Type",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
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+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
"unique": 0
- },
+ },
{
- "allow_bulk_edit": 0,
- "allow_in_quick_entry": 0,
- "allow_on_submit": 0,
- "bold": 0,
- "collapsible": 0,
- "columns": 0,
- "fieldname": "cb00",
- "fieldtype": "Column Break",
- "hidden": 0,
- "ignore_user_permissions": 0,
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- "report_hide": 0,
- "reqd": 0,
- "search_index": 0,
- "set_only_once": 0,
- "translatable": 0,
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_if_empty": 0,
+ "fieldname": "customer",
+ "fieldtype": "Link",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 1,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Customer",
+ "length": 0,
+ "no_copy": 0,
+ "oldfieldname": "customer",
+ "oldfieldtype": "Link",
+ "options": "Customer",
+ "permlevel": 0,
+ "print_hide": 1,
+ "print_hide_if_no_value": 0,
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+ "reqd": 0,
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+ "set_only_once": 0,
+ "translatable": 0,
"unique": 0
- },
+ },
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- "fieldtype": "Select",
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- "options": "Open\nReplied\nHold\nClosed",
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+ "allow_bulk_edit": 0,
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+ "fetch_if_empty": 0,
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+ "fieldtype": "Column Break",
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+ },
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+ "oldfieldtype": "Select",
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- },
+ },
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+ },
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+ "oldfieldtype": "Date",
+ "permlevel": 0,
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 1,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_if_empty": 0,
+ "fieldname": "content_type",
+ "fieldtype": "Data",
+ "hidden": 1,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Content Type",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_if_empty": 0,
+ "fieldname": "attachment",
+ "fieldtype": "Attach",
+ "hidden": 1,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Attachment",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fetch_if_empty": 0,
+ "fieldname": "via_customer_portal",
+ "fieldtype": "Check",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Via Customer Portal",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
"unique": 0
}
- ],
- "has_web_view": 0,
- "hide_heading": 0,
- "hide_toolbar": 0,
- "icon": "fa fa-ticket",
- "idx": 7,
- "image_view": 0,
- "in_create": 0,
- "is_submittable": 0,
- "issingle": 0,
- "istable": 0,
- "max_attachments": 0,
- "modified": "2019-02-14 02:55:47.562611",
- "modified_by": "Administrator",
- "module": "Support",
- "name": "Issue",
- "owner": "Administrator",
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "icon": "fa fa-ticket",
+ "idx": 7,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 0,
+ "max_attachments": 0,
+ "modified": "2019-03-17 22:42:16.274957",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Issue",
+ "owner": "Administrator",
"permissions": [
{
- "amend": 0,
- "cancel": 0,
- "create": 1,
- "delete": 1,
- "email": 1,
- "export": 0,
- "if_owner": 0,
- "import": 0,
- "permlevel": 0,
- "print": 1,
- "read": 1,
- "report": 1,
- "role": "Support Team",
- "set_user_permissions": 0,
- "share": 1,
- "submit": 0,
+ "amend": 0,
+ "cancel": 0,
+ "create": 1,
+ "delete": 1,
+ "email": 1,
+ "export": 0,
+ "if_owner": 0,
+ "import": 0,
+ "permlevel": 0,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "Support Team",
+ "set_user_permissions": 0,
+ "share": 1,
+ "submit": 0,
"write": 1
}
- ],
- "quick_entry": 1,
- "read_only": 0,
- "read_only_onload": 0,
- "search_fields": "status,customer,subject,raised_by",
- "show_name_in_global_search": 0,
- "sort_order": "ASC",
- "timeline_field": "customer",
- "title_field": "subject",
- "track_changes": 0,
- "track_seen": 1,
+ ],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "search_fields": "status,customer,subject,raised_by",
+ "show_name_in_global_search": 0,
+ "sort_order": "ASC",
+ "timeline_field": "customer",
+ "title_field": "subject",
+ "track_changes": 0,
+ "track_seen": 1,
"track_views": 0
}
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py
index de3d144..0aa3139 100644
--- a/erpnext/support/doctype/issue/issue.py
+++ b/erpnext/support/doctype/issue/issue.py
@@ -5,11 +5,13 @@
import frappe
import json
from frappe import _
-
+from frappe import utils
from frappe.model.document import Document
+from frappe.utils import now, time_diff_in_hours, now_datetime, getdate, get_weekdays, add_to_date, today, get_time, get_datetime
+from datetime import datetime, timedelta
from frappe.model.mapper import get_mapped_doc
-from frappe.utils import now
from frappe.utils.user import is_website_user
+from ..service_level_agreement.service_level_agreement import get_active_service_level_agreement_for
sender_field = "raised_by"
@@ -108,6 +110,91 @@
return replicated_issue.name
+ def before_insert(self):
+ self.set_response_and_resolution_time()
+
+ def set_response_and_resolution_time(self):
+ service_level_agreement = get_active_service_level_agreement_for(self.customer)
+ if service_level_agreement:
+ self.service_level_agreement = service_level_agreement.name
+ self.priority = service_level_agreement.priority
+
+ if not self.service_level_agreement: return
+
+ service_level = frappe.get_doc("Service Level", service_level_agreement.service_level)
+
+ if not self.creation:
+ self.creation = now_datetime()
+
+ start_date_time = get_datetime(self.creation)
+
+ self.response_by, self.time_to_respond = get_expected_time_for('response', service_level, start_date_time)
+ self.resolution_by, self.time_to_resolve = get_expected_time_for('resolution', service_level, start_date_time)
+
+def get_expected_time_for(parameter, service_level, start_date_time):
+ current_date_time = start_date_time
+ expected_time = current_date_time
+ start_time = None
+ end_time = None
+
+ # lets assume response time is in days by default
+ if parameter == 'response':
+ allotted_days = service_level.response_time
+ time_period = service_level.response_time_period
+ elif parameter == 'resolution':
+ allotted_days = service_level.resolution_time
+ time_period = service_level.resolution_time_period
+ else:
+ frappe.throw(_("{0} parameter is invalid".format(parameter)))
+
+ allotted_hours = 0
+ if time_period == 'Hour':
+ allotted_hours = allotted_days
+ allotted_days = 0
+ elif time_period == 'Week':
+ allotted_days *= 7
+
+ expected_time_is_set = 1 if allotted_days == 0 and time_period in ['Day', 'Week'] else 0
+
+ support_days = {}
+ for service in service_level.support_and_resolution:
+ support_days[service.workday] = frappe._dict({
+ 'start_time': service.start_time,
+ 'end_time': service.end_time,
+ })
+
+ holidays = get_holidays(service_level.holiday_list)
+ weekdays = get_weekdays()
+
+ while not expected_time_is_set:
+ current_weekday = weekdays[current_date_time.weekday()]
+
+ if not is_holiday(current_date_time, holidays) and current_weekday in support_days:
+ start_time = current_date_time - datetime(current_date_time.year, current_date_time.month, current_date_time.day) if getdate(current_date_time) == getdate(start_date_time) else support_days[current_weekday].start_time
+ end_time = support_days[current_weekday].end_time
+ time_left_today = time_diff_in_hours(end_time, start_time)
+
+ # no time left for support today
+ if time_left_today < 0: pass
+ elif time_period == 'Hour':
+ if time_left_today >= allotted_hours:
+ expected_time = datetime.combine(getdate(current_date_time), get_time(start_time))
+ expected_time = add_to_date(expected_time, hours=allotted_hours)
+ expected_time_is_set = 1
+ else:
+ allotted_hours = allotted_hours - time_left_today
+ else:
+ allotted_days -= 1
+ expected_time_is_set = allotted_days <= 0
+
+ current_date_time = add_to_date(current_date_time, days=1)
+
+ if end_time and time_period != 'Hour':
+ current_date_time = datetime.combine(getdate(current_date_time), get_time(end_time))
+ else:
+ current_date_time = expected_time
+
+ return current_date_time, round(time_diff_in_hours(current_date_time, start_date_time), 2)
def get_list_context(context=None):
return {
@@ -168,18 +255,35 @@
doc.flags.ignore_mandatory = True
doc.save()
-
def has_website_permission(doc, ptype, user, verbose=False):
from erpnext.controllers.website_list_for_contact import has_website_permission
permission_based_on_customer = has_website_permission(doc, ptype, user, verbose)
return permission_based_on_customer or doc.raised_by==user
-
def update_issue(contact, method):
"""Called when Contact is deleted"""
frappe.db.sql("""UPDATE `tabIssue` set contact='' where contact=%s""", contact.name)
+def update_support_timer():
+ issues = frappe.get_list("Issue", filters={"status": "Open"}, order_by="creation DESC")
+ for issue in issues:
+ issue = frappe.get_doc("Issue", issue.name)
+
+ if round(time_diff_in_hours(issue.response_by, now_datetime()), 2) < 0 or round(time_diff_in_hours(issue.resolution_by, now_datetime()), 2) < 0:
+ issue.agreement_status = "Failed"
+ else:
+ issue.agreement_status = "Fulfilled"
+ issue.save()
+
+
+def get_holidays(holiday_list_name):
+ holiday_list = frappe.get_cached_doc("Holiday List", holiday_list_name)
+ holidays = [holiday.holiday_date for holiday in holiday_list.holidays]
+ return holidays
+
+def is_holiday(date, holidays):
+ return getdate(date) in holidays
@frappe.whitelist()
def make_task(source_name, target_doc=None):
diff --git a/erpnext/support/doctype/issue/test_issue.js b/erpnext/support/doctype/issue/test_issue.js
deleted file mode 100644
index c532ea4..0000000
--- a/erpnext/support/doctype/issue/test_issue.js
+++ /dev/null
@@ -1,23 +0,0 @@
-/* eslint-disable */
-// rename this file from _test_[name] to test_[name] to activate
-// and remove above this line
-
-QUnit.test("test: Issue", function (assert) {
- let done = assert.async();
-
- // number of asserts
- assert.expect(1);
-
- frappe.run_serially([
- // insert a new Issue
- () => frappe.tests.make('Issue', [
- // values to be set
- {key: 'value'}
- ]),
- () => {
- assert.equal(cur_frm.doc.key, 'value');
- },
- () => done()
- ]);
-
-});
diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py
index 0cae158..4675874 100644
--- a/erpnext/support/doctype/issue/test_issue.py
+++ b/erpnext/support/doctype/issue/test_issue.py
@@ -4,8 +4,46 @@
import frappe
import unittest
-
-test_records = frappe.get_test_records('Issue')
+from erpnext.support.doctype.service_level_agreement.test_service_level_agreement import make_service_level_agreement
+from frappe.utils import now_datetime
+import datetime
+from datetime import timedelta
class TestIssue(unittest.TestCase):
- pass
+
+ def test_response_time_and_resolution_time_based_on_different_sla(self):
+ make_service_level_agreement()
+
+ creation = "2019-03-04 12:00:00"
+
+ # make issue with customer specific SLA
+ issue = make_issue(creation, '_Test Customer')
+
+ self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 7, 18, 0))
+ self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 9, 18, 0))
+
+ # make issue with default SLA
+ issue = make_issue(creation)
+
+ self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 16, 0))
+ self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 18, 0))
+
+ creation = "2019-03-04 14:00:00"
+ # make issue with default SLA next day
+ issue = make_issue(creation)
+
+ self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 18, 0))
+ self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 6, 12, 0))
+
+
+def make_issue(creation, customer=None):
+
+ issue = frappe.get_doc({
+ "doctype": "Issue",
+ "subject": "Issue 1",
+ "customer": customer,
+ "raised_by": "test@example.com",
+ "creation": creation
+ }).insert()
+
+ return issue
\ No newline at end of file
diff --git a/erpnext/support/doctype/issue/test_records.json b/erpnext/support/doctype/issue/test_records.json
deleted file mode 100644
index 9c95bd3..0000000
--- a/erpnext/support/doctype/issue/test_records.json
+++ /dev/null
@@ -1,8 +0,0 @@
-[
- {
- "doctype": "Issue",
- "name": "_Test Issue 1",
- "subject": "Test Support",
- "raised_by": "test@example.com"
- }
-]
diff --git a/erpnext/support/doctype/issue_type/test_issue_type.js b/erpnext/support/doctype/issue_type/test_issue_type.js
deleted file mode 100644
index 9ef737b..0000000
--- a/erpnext/support/doctype/issue_type/test_issue_type.js
+++ /dev/null
@@ -1,23 +0,0 @@
-/* eslint-disable */
-// rename this file from _test_[name] to test_[name] to activate
-// and remove above this line
-
-QUnit.test("test: Issue Type", function (assert) {
- let done = assert.async();
-
- // number of asserts
- assert.expect(1);
-
- frappe.run_serially([
- // insert a new Issue Type
- () => frappe.tests.make('Issue Type', [
- // values to be set
- {key: 'value'}
- ]),
- () => {
- assert.equal(cur_frm.doc.key, 'value');
- },
- () => done()
- ]);
-
-});
diff --git a/erpnext/support/doctype/service_day/__init__.py b/erpnext/support/doctype/service_day/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_day/__init__.py
diff --git a/erpnext/support/doctype/service_day/service_day.json b/erpnext/support/doctype/service_day/service_day.json
new file mode 100644
index 0000000..8ed006d
--- /dev/null
+++ b/erpnext/support/doctype/service_day/service_day.json
@@ -0,0 +1,203 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "beta": 0,
+ "creation": "2019-03-04 12:55:36.403035",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "depends_on": "",
+ "fieldname": "workday",
+ "fieldtype": "Select",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Workday",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Monday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "section_break_2",
+ "fieldtype": "Section Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "start_time",
+ "fieldtype": "Time",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Start Time",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "column_break_3",
+ "fieldtype": "Column Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "end_time",
+ "fieldtype": "Time",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "End Time",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ }
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "idx": 0,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 1,
+ "max_attachments": 0,
+ "modified": "2019-03-04 12:55:36.403035",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Service Day",
+ "name_case": "",
+ "owner": "Administrator",
+ "permissions": [],
+ "quick_entry": 1,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 1,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_day/service_day.py b/erpnext/support/doctype/service_day/service_day.py
new file mode 100644
index 0000000..3805b5a
--- /dev/null
+++ b/erpnext/support/doctype/service_day/service_day.py
@@ -0,0 +1,10 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+# import frappe
+from frappe.model.document import Document
+
+class ServiceDay(Document):
+ pass
diff --git a/erpnext/support/doctype/service_level/__init__.py b/erpnext/support/doctype/service_level/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_level/__init__.py
diff --git a/erpnext/support/doctype/service_level/service_level.js b/erpnext/support/doctype/service_level/service_level.js
new file mode 100644
index 0000000..abe254b
--- /dev/null
+++ b/erpnext/support/doctype/service_level/service_level.js
@@ -0,0 +1,6 @@
+// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Service Level', {
+
+});
diff --git a/erpnext/support/doctype/service_level/service_level.json b/erpnext/support/doctype/service_level/service_level.json
new file mode 100644
index 0000000..2dd335e
--- /dev/null
+++ b/erpnext/support/doctype/service_level/service_level.json
@@ -0,0 +1,488 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
+ "allow_guest_to_view": 0,
+ "allow_import": 0,
+ "allow_rename": 0,
+ "autoname": "field:service_level",
+ "beta": 0,
+ "creation": "2018-11-19 12:44:30.407502",
+ "custom": 0,
+ "docstatus": 0,
+ "doctype": "DocType",
+ "document_type": "",
+ "editable_grid": 1,
+ "engine": "InnoDB",
+ "fields": [
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "service_level",
+ "fieldtype": "Data",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Level",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 1
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "priority",
+ "fieldtype": "Select",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Priority",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Low\nMedium\nHigh",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "column_break_2",
+ "fieldtype": "Column Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
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+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "holiday_list",
+ "fieldtype": "Link",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Holiday List (ignored during SLA calculation)",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Holiday List",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "employee_group",
+ "fieldtype": "Link",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 1,
+ "in_standard_filter": 0,
+ "label": "Employee Group",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Employee Group",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
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+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "response_and_resoution_time",
+ "fieldtype": "Section Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Response and Resoution Time",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "response_time",
+ "fieldtype": "Int",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Response Time",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "depends_on": "",
+ "fieldname": "resolution_time",
+ "fieldtype": "Int",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Resolution Time",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "depends_on": "",
+ "fieldname": "column_break_9",
+ "fieldtype": "Column Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "depends_on": "",
+ "fieldname": "response_time_period",
+ "fieldtype": "Select",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Response Time Period",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Hour\nDay\nWeek",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "resolution_time_period",
+ "fieldtype": "Select",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Resolution Time Period",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Hour\nDay\nWeek",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "depends_on": "",
+ "fieldname": "section_break_01",
+ "fieldtype": "Section Break",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Support and Resolution",
+ "length": 0,
+ "no_copy": 0,
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 0,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ },
+ {
+ "allow_bulk_edit": 0,
+ "allow_in_quick_entry": 0,
+ "allow_on_submit": 0,
+ "bold": 0,
+ "collapsible": 0,
+ "columns": 0,
+ "fieldname": "support_and_resolution",
+ "fieldtype": "Table",
+ "hidden": 0,
+ "ignore_user_permissions": 0,
+ "ignore_xss_filter": 0,
+ "in_filter": 0,
+ "in_global_search": 0,
+ "in_list_view": 0,
+ "in_standard_filter": 0,
+ "label": "Support and Resolution",
+ "length": 0,
+ "no_copy": 0,
+ "options": "Service Day",
+ "permlevel": 0,
+ "precision": "",
+ "print_hide": 0,
+ "print_hide_if_no_value": 0,
+ "read_only": 0,
+ "remember_last_selected_value": 0,
+ "report_hide": 0,
+ "reqd": 1,
+ "search_index": 0,
+ "set_only_once": 0,
+ "translatable": 0,
+ "unique": 0
+ }
+ ],
+ "has_web_view": 0,
+ "hide_heading": 0,
+ "hide_toolbar": 0,
+ "idx": 0,
+ "image_view": 0,
+ "in_create": 0,
+ "is_submittable": 0,
+ "issingle": 0,
+ "istable": 0,
+ "max_attachments": 0,
+ "modified": "2019-03-04 12:55:53.215841",
+ "modified_by": "Administrator",
+ "module": "Support",
+ "name": "Service Level",
+ "name_case": "",
+ "owner": "Administrator",
+ "permissions": [
+ {
+ "amend": 0,
+ "cancel": 0,
+ "create": 1,
+ "delete": 1,
+ "email": 1,
+ "export": 1,
+ "if_owner": 0,
+ "import": 0,
+ "permlevel": 0,
+ "print": 1,
+ "read": 1,
+ "report": 1,
+ "role": "System Manager",
+ "set_user_permissions": 0,
+ "share": 1,
+ "submit": 0,
+ "write": 1
+ }
+ ],
+ "quick_entry": 0,
+ "read_only": 0,
+ "read_only_onload": 0,
+ "show_name_in_global_search": 0,
+ "sort_field": "modified",
+ "sort_order": "DESC",
+ "track_changes": 0,
+ "track_seen": 0,
+ "track_views": 0
+}
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/service_level.py b/erpnext/support/doctype/service_level/service_level.py
new file mode 100644
index 0000000..4b41e53
--- /dev/null
+++ b/erpnext/support/doctype/service_level/service_level.py
@@ -0,0 +1,46 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe import _
+from frappe.model.document import Document
+from datetime import datetime
+from frappe.utils import get_weekdays
+
+class ServiceLevel(Document):
+
+ def validate(self):
+ week = get_weekdays()
+ indexes = []
+
+ self.check_response_and_resolution_time()
+
+ for support_and_resolution in self.support_and_resolution:
+ indexes.append(week.index(support_and_resolution.workday))
+ support_and_resolution.idx = week.index(support_and_resolution.workday) + 1
+ start_time, end_time = (datetime.strptime(support_and_resolution.start_time, '%H:%M:%S').time(),
+ datetime.strptime(support_and_resolution.end_time, '%H:%M:%S').time())
+ if start_time > end_time:
+ frappe.throw(_("Start Time can't be greater than End Time for {0}.".format(support_and_resolution.workday)))
+ if not len(set(indexes)) == len(indexes):
+ frappe.throw(_("Workday has been repeated twice"))
+
+ def check_response_and_resolution_time(self):
+ if self.response_time_period == "Hour":
+ response = self.response_time * 0.0416667
+ elif self.response_time_period == "Day":
+ response = self.response_time
+ elif self.response_time_period == "Week":
+ response = self.response_time * 7
+
+ if self.resolution_time_period == "Hour":
+ resolution = self.resolution_time * 0.0416667
+ elif self.resolution_time_period == "Day":
+ resolution = self.resolution_time
+ elif self.resolution_time_period == "Week":
+ resolution = self.resolution_time * 7
+
+ if response > resolution:
+ frappe.throw(_("Response Time can't be greater than Resolution Time"))
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level/test_service_level.py b/erpnext/support/doctype/service_level/test_service_level.py
new file mode 100644
index 0000000..3843e31
--- /dev/null
+++ b/erpnext/support/doctype/service_level/test_service_level.py
@@ -0,0 +1,156 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+from erpnext.hr.doctype.employee_group.test_employee_group import make_employee_group
+from frappe.utils import now_datetime
+import datetime
+from datetime import timedelta
+
+import frappe
+import unittest
+
+class TestServiceLevel(unittest.TestCase):
+ pass
+
+def make_service_level():
+ employee_group = make_employee_group()
+ make_holiday_list()
+
+ # Default Service Level Agreement
+ default_service_level = frappe.get_doc({
+ "doctype": "Service Level",
+ "service_level": "__Test Service Level",
+ "holiday_list": "__Test Holiday List",
+ "priority": "Medium",
+ "employee_group": employee_group,
+ "response_time": 4,
+ "response_time_period": "Hour",
+ "resolution_time": 6,
+ "resolution_time_period": "Hour",
+ "support_and_resolution": [
+ {
+ "workday": "Monday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Tuesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Wednesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Thursday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Friday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Saturday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Sunday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ }
+ ]
+ })
+
+ default_service_level_exists = frappe.db.exists("Service Level", "__Test Service Level")
+ if not default_service_level_exists:
+ default_service_level.insert()
+
+ service_level = frappe.get_doc({
+ "doctype": "Service Level",
+ "service_level": "_Test Service Level",
+ "holiday_list": "__Test Holiday List",
+ "priority": "Medium",
+ "employee_group": employee_group,
+ "response_time": 2,
+ "response_time_period": "Day",
+ "resolution_time": 3,
+ "resolution_time_period": "Day",
+ "support_and_resolution": [
+ {
+ "workday": "Monday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Tuesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Wednesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Thursday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Friday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Saturday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Sunday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ }
+ ]
+ })
+ service_level_exist = frappe.db.exists("Service Level", "_Test Service Level")
+ if not service_level_exist:
+ service_level.insert()
+ return service_level.service_level
+ else:
+ return service_level_exist
+
+def get_service_level():
+ service_level = frappe.db.exists("Service Level", "_Test Service Level")
+ return service_level
+
+def make_holiday_list():
+ holiday_list = frappe.db.exists("Holiday List", "__Test Holiday List")
+ if not holiday_list:
+ now = datetime.datetime.now()
+ holiday_list = frappe.get_doc({
+ "doctype": "Holiday List",
+ "holiday_list_name": "__Test Holiday List",
+ "from_date": "2019-01-01",
+ "to_date": "2019-12-31",
+ "holidays": [
+ {
+ "description": "Test Holiday 1",
+ "holiday_date": "2019-03-05"
+ },
+ {
+ "description": "Test Holiday 2",
+ "holiday_date": "2019-03-07"
+ },
+ {
+ "description": "Test Holiday 3",
+ "holiday_date": "2019-02-11"
+ },
+ ]
+ }).insert()
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/__init__.py b/erpnext/support/doctype/service_level_agreement/__init__.py
new file mode 100644
index 0000000..e69de29
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/__init__.py
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
new file mode 100644
index 0000000..884e3eb
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js
@@ -0,0 +1,21 @@
+// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+frappe.ui.form.on('Service Level Agreement', {
+ service_level: function(frm) {
+ frm.fields_dict.support_and_resolution.grid.remove_all();
+ frappe.call({
+ "method": "frappe.client.get",
+ args: {
+ doctype: "Service Level",
+ name: frm.doc.service_level
+ },
+ callback: function(data){
+ for (var i = 0; i < data.message.support_and_resolution.length; i++){
+ frm.add_child("support_and_resolution", data.message.support_and_resolution[i]);
+ }
+ frm.refresh();
+ }
+ });
+ }
+});
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.json b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
new file mode 100644
index 0000000..27d7ad5
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.json
@@ -0,0 +1,764 @@
+{
+ "allow_copy": 0,
+ "allow_events_in_timeline": 0,
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\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
new file mode 100644
index 0000000..911d069
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -0,0 +1,45 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+from __future__ import unicode_literals
+import frappe
+from frappe.model.document import Document
+from frappe import _
+
+class ServiceLevelAgreement(Document):
+
+ def before_insert(self):
+ if self.default_service_level_agreement:
+ doc = frappe.get_list("Service Level Agreement", filters=[{"default_service_level_agreement": "1"}])
+ if doc:
+ frappe.throw(_("A Default Service Level Agreement already exists."))
+
+ def validate(self):
+ if not self.default_service_level_agreement:
+ if not (self.start_date and self.end_date):
+ frappe.throw(_("Enter Start and End Date for the Agreement."))
+ if self.start_date >= self.end_date:
+ frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date."))
+
+def check_agreement_status():
+ service_level_agreements = frappe.get_list("Service Level Agreement", filters=[
+ {"agreement_status": "Active"},
+ {"default_service_level_agreement": 0}
+ ])
+ service_level_agreements.reverse()
+ for service_level_agreement in service_level_agreements:
+ service_level_agreement = frappe.get_doc("Service Level Agreement", service_level_agreement)
+ if service_level_agreement.end_date < frappe.utils.getdate():
+ service_level_agreement.agreement_status = "Expired"
+ service_level_agreement.save()
+
+def get_active_service_level_agreement_for(customer):
+ agreement = frappe.get_list("Service Level Agreement",
+ filters=[{"agreement_status": "Active"}],
+ or_filters=[{'customer': customer},{"default_service_level_agreement": "1"}],
+ fields=["name", "service_level", "holiday_list", "priority"],
+ order_by='customer DESC',
+ limit=1)
+
+ return agreement[0] if agreement else None
\ No newline at end of file
diff --git a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
new file mode 100644
index 0000000..e5737e0
--- /dev/null
+++ b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py
@@ -0,0 +1,149 @@
+# -*- coding: utf-8 -*-
+# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+from __future__ import unicode_literals
+
+import frappe
+import unittest
+from erpnext.support.doctype.service_level.test_service_level import make_service_level
+
+class TestServiceLevelAgreement(unittest.TestCase):
+ pass
+
+def make_service_level_agreement():
+ make_service_level()
+
+ # Default Service Level Agreement
+ default_service_level_agreement = frappe.get_doc({
+ "doctype": "Service Level Agreement",
+ "name": "__Test Service Level Agreement",
+ "default_service_level_agreement": 1,
+ "service_level": "__Test Service Level",
+ "holiday_list": "__Test Holiday List",
+ "priority": "Medium",
+ "employee_group": "_Test Employee Group",
+ "start_date": frappe.utils.getdate(),
+ "end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
+ "response_time": 4,
+ "response_time_period": "Hour",
+ "resolution_time": 6,
+ "resolution_time_period": "Hour",
+ "support_and_resolution": [
+ {
+ "workday": "Monday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Tuesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Wednesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Thursday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Friday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Saturday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Sunday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ }
+ ]
+ })
+
+ default_service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "__Test Service Level Agreement")
+ if not default_service_level_agreement_exists:
+ default_service_level_agreement.insert()
+
+
+ customer = frappe.get_doc({
+ "doctype": "Customer",
+ "customer_name": "_Test Customer",
+ "customer_group": "Commercial",
+ "customer_type": "Individual",
+ "territory": "Rest Of The World"
+ })
+ if not frappe.db.exists("Customer", "_Test Customer"):
+ customer.insert()
+ else:
+ customer = frappe.get_doc("Customer", "_Test Customer")
+
+ service_level_agreement = frappe.get_doc({
+ "doctype": "Service Level Agreement",
+ "name": "_Test Service Level Agreement",
+ "customer": customer.customer_name,
+ "service_level": "_Test Service Level",
+ "holiday_list": "__Test Holiday List",
+ "priority": "Medium",
+ "employee_group": "_Test Employee Group",
+ "start_date": frappe.utils.getdate(),
+ "end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
+ "response_time": 2,
+ "response_time_period": "Day",
+ "resolution_time": 3,
+ "resolution_time_period": "Day",
+ "support_and_resolution": [
+ {
+ "workday": "Monday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Tuesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Wednesday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Thursday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Friday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Saturday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ },
+ {
+ "workday": "Sunday",
+ "start_time": "10:00:00",
+ "end_time": "18:00:00",
+ }
+ ]
+ })
+
+ service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement")
+ if not service_level_agreement_exists:
+ service_level_agreement.insert()
+ return service_level_agreement.name
+ else:
+ return service_level_agreement_exists
+
+def get_service_level_agreement():
+ service_level_agreement = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement")
+ return service_level_agreement
\ No newline at end of file