erpnext/templates/pages/tickets.html

{% extends "templates/includes/transactions.html" %}

{% block javascript -%}
{{ super() }}

<script>
	var status_label = {
		"Open": "label-success",
		"Waiting for Customer": "label-danger",
		"Closed": "label-default"
	}

	var render = function(doc) {
		doc.status = doc.status.trim();
		doc.label_class = status_label[doc.status] || "label-default";
		if(doc.status==="Waiting for Customer") doc.status = "To Reply";
	
		$(repl('<a href="{{ page }}?name=%(name)s" class="list-group-item">\
				<div class="row">\
					<div class="col-md-2" style="margin-bottom: 7px;"><span class="label %(label_class)s">\
						%(status)s</span></div>\
					<div class="col-md-8">\
						<div class="row col-md-12">%(name)s</div>\
						<div class="row col-md-12 text-muted">%(subject)s</div>\
					</div>\
					<div class="col-md-2 pull-right">\
						<span class="text-muted">%(creation)s</span>\
					</div>\
				</div>\
			</a>', doc)).appendTo($list);
	};
	
	$(document).ready(function() {
		if(!window.$new_ticket) {
			window.$new_ticket = $('<div>\
					<button class="btn btn-primary" style="margin-bottom: 15px;" id="new-ticket">\
						<i class="icon-tag icon-fixed-width"></i> New Ticket\
					</button>\
					<button class="btn btn-success hide" style="margin-bottom: 15px;" id="new-ticket-send">\
						<i class="icon-arrow-right icon-fixed-width"></i> Send\
					</button>\
				</div>').insertBefore(".transaction-list");
		}
		
		window.$new_ticket.find("#new-ticket").on("click", function() {
			$(this).addClass("hide");
			$(window.$new_ticket).find("#new-ticket-send").removeClass("hide");
			$('<div class="well" id="ticket-editor">\
					<div class="form-group"><input class="form-control" type="data"\
						 placeholder="Subject" data-fieldname="subject"></div>\
					<div class="form-group"><textarea rows=10 class="form-control" \
						 style="resize: vertical;" placeholder="Message" \
						 data-fieldname="message"></textarea></div>\
				</div>')
				.insertAfter(window.$new_ticket);
		});
		
		window.$new_ticket.find("#new-ticket-send").on("click", function() {
			var subject = $("#ticket-editor").find('[data-fieldname="subject"]').val().trim();
			var message = $("#ticket-editor").find('[data-fieldname="message"]').val().trim();
			if(!(subject && message)) {
				msgprint("Please write something in subject and message!");
			} else {
				wn.call({
					type: "POST",
					method: "support.doctype.support_ticket.templates.pages.tickets.make_new_ticket",
					btn: this,
					args: { subject: subject, message: message },
					callback: function(r) {
						if(r.exc) {
							msgprint(r._server_messages 
								? JSON.parse(r._server_messages).join("<br>")
								: "Something went wrong!");
						} else {
							window.location.href = "ticket?name=" + encodeURIComponent(r.message);
						}
					}
				})
			}
		});
	});
	
	var msgprint = function(txt) {
		if(txt) $("#msgprint-alert").html(txt).toggle(true);
	}
</script>
{%- endblock %}