erpnext/templates/pages/ticket.html

{% extends base_template %}

{% set title=doc.name %}

{% set status_label = {
	"Open": "label-success",
	"To Reply": "label-danger",
	"Closed": "label-default"
} %}

{% block content %}
<div class="container content">
    <ul class="breadcrumb">
    	<li><a href="index">Home</a></li>
    	<li><a href="tickets">My Tickets</a></li>
    	<li class="active"><i class="icon-ticket icon-fixed-width"></i> {{ doc.name }}</li>
    </ul>
	<h3><i class="icon-ticket icon-fixed-width"></i> {{ doc.name }}</h3>
	{% if doc.name == "Not Allowed" -%}
		<script>ask_to_login();</script>
	{% else %}
	<hr>
	{%- if doc.status -%}
	{% if doc.status == "Waiting for Customer" -%}
		{% set status = "To Reply" %}
	{% else %}
		{% set status = doc.status %}
	{%- endif -%}
	<div class="row">
		<div class="col-md-2" style="margin-bottom: 7px;">
			<span class="label {{ status_label.get(status) or 'label-default' }}">{{ status }}</span>
		</div>
		<div class="col-md-8">
			<div class="row col-md-12">{{ doc.subject }}</div>
		</div>
		<div class="col-md-2">
			<span class="text-muted pull-right">{{ utils.formatdate(doc.creation) }}</span>
		</div>
	</div>
	<div class="row">
		<h4 class="col-xs-6">Messages</h4>
		<div class="col-xs-6">
			 <button class="btn btn-sm btn-primary pull-right" id="ticket-reply">
				  <i class="icon-envelope icon-fixed-width"></i> Reply</button>
			 <button class="btn btn-sm btn-success pull-right hide" id="ticket-reply-send">
				  <i class="icon-arrow-right icon-fixed-width"></i> Send</button>
		</div>
	</div>
	<p id="ticket-alert" class="alert alert-danger" 
		style="display: none;">&nbsp;</p>
	{%- if doclist.get({"doctype":"Communication"}) -%}
	<div>
		<table class="table table-bordered table-striped" id="ticket-thread">
			<tbody>
				{%- for comm in 
					(doclist.get({"doctype":"Communication"})|sort(reverse=True, attribute="creation")) %}
				<tr>
					<td>
					<h5 style="text-transform: none">
						{{ comm.sender }} on {{ utils.formatdate(comm.creation) }}</h5>
					<hr>
					<p>{{ webnotes.utils.is_html(comm.content) and comm.content or
						comm.content.replace("\n", "<br>")}}</p>
					</td>
				</tr>
				{% endfor -%}
			</tbody>
		</table>
	</div>
	{%- else -%}
	<div class="alert">No messages</div>
	{%- endif -%}
	{%- endif -%}
	{% endif -%}
</div>
{% endblock %}

{% block javascript %}
<script>
$(document).ready(function() {
	$("#ticket-reply").on("click", function() {
		if(!$("#ticket-reply-editor").length) {
			$('<tr id="ticket-reply-editor"><td>\
				<h5 style="text-transform: none">Reply</h5>\
				<hr>\
				<textarea rows=10 class="form-control" style="resize: vertical;"></textarea>\
			</td></tr>').prependTo($("#ticket-thread").find("tbody"));
			$("#ticket-reply").addClass("hide");
			$("#ticket-reply-send").removeClass("hide");
		}
	});
	
	$("#ticket-reply-send").on("click", function() {
		var reply = $("#ticket-reply-editor").find("textarea").val().trim();
		if(!reply) {
			msgprint("Please write something in reply!");
		} else {
			wn.call({
				type: "POST",
				method: "support.doctype.support_ticket.templates.pages.ticket.add_reply",
				btn: this,
				args: { ticket: "{{ doc.name }}", message: reply },
				callback: function(r) {
					if(r.exc) {
						msgprint(r._server_messages 
							? JSON.parse(r._server_messages).join("<br>")
							: "Something went wrong!");
					} else {
						window.location.reload();
					}
				}
			})
		}
	});
});

var msgprint = function(txt) {
	if(txt) $("#ticket-alert").html(txt).toggle(true);
}
</script>
{% endblock %}